Why is the "Custom" option grayed out in the Image Trace drop down menu?

I'm going crazy here. On two different versions of Illustrator (CS6 on Windows 7 and CC on Windows 8.1) I'm trying to customize the options on an image trace from the drop down menu. On both versions I can't click Custon and when I tried to use the presets it just completes the action and doesn't allow for tweaks.
I've used three different file formats (PNG, JPEG, TIFF) and tried embedding and copying and pasting with no luck. In past versions this was never a problem. What is going on here?

Just select the Image trace panel from the window menu and then customize it.

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