Why is the download "Not applicable" for my online purchase of Adobe Captivate 8 Student and Teacher Edition for Mac?

I purchased “Adobe Captivate 8 Student and Teacher Edition” for Mac on 7/31/14 and it is now 12/17/14 (only 5 months later) but it is showing as “Not applicable” when I go to download (maybe re-download) the program. I understood that I would be able to use the application on 2 computers, one at home and one at work. I think I’ve downloaded the program at home one time but have yet to install and activate it. I now have a new computer at work that can support that program and want to install the program on my office computer, but cannot download it again. Please advise.

It seems like that you have purchased a subscription for Captivate 8. In subscription you do not require any serial number. Subscriptions are activated on the basis of your Adobe Id. When user will install Captivate he has to sign in with the same Adobe Id under which they bought subscription. It will get activated after successful sign in during the installation.
As far as the installer is concern there is no difference in the trial version installer or purchased version installer. The installer is same for trial and purchased copy. All user needs to do is sign in during the installation if it is a subscription or use his serial number if it is a perpetual license or volume license.
You may download the trial version from the link mentioned above and then use your Adobe Id to activate the subscription.
Please let me know in case you need any further information.
Regards,
Rajeev.

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