Why is the Expired Setting on by Default for our Users?

Our agency has Windows 7 with Outlook 2010.  We use Exchange Server 2010 - it is administered for us by our Montana Department of Administration. 
We have our own domain in Montana State Government which is separate from all others as we are a very large agency
Our customers starting noticing that they were seeing many expired emails that were sent to them and that they sent.  They never turned on this feature in the individual or for all their emails.
Was there an update from Microsoft that turned this on by default?  If so, is it in the enterprise policy for Office 2010 Professional somewhere that you can turn this off by default? 
People are getting upset about this just "turning" on and want it off and we have over 2200 employees and need to have a solution that doesn't involve showing all 2200+ folks how to do it manually. 
Thanks,
DoriLynn
DoriLynn

Hi,
According to your description, you want to delete the old emails for all your users. If I misunderstand your meaning, please feel free to let me know.
If yes, I recommend you create a retention policy for all your users.
And here are the steps you can refer to :
1. Create retention policy tag:
New-RetentionPolicyTag -Name "name" -RetentionAction MoveToDeletedItems -AgeLimitForRetention 90 -Type all -Comment "comment"
2. Create a Retention Policy to include the tag
New-RetentionPolicy -Name "policy name" -RetentionPolicytagLinks "tag name”
3. Apply the Retention Policy to all the mailboxes:
Get-Mailbox | Set-mailbox -RetentionPolicy "policy name"
For more information, you can refer to the following article:
http://blogs.technet.com/b/hot/archive/2012/04/26/how-to-apply-retention-policies-to-all-mailboxes.aspx
 If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

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