Why is the facetime not working on iPod touch 4 generation

I just set up the two iPOd touches I purchased for my son and daughter. Everything works except for iMessager and facetime. I will for them to call me on my iPhone.....however no luck at all

Are the iPods signed in with an Apple ID ? (Go to Settings-->iTunes and App Stores and see if they are signed in)
Are they connected to a Wi-Fi network ?
Try calling the iPods from your phone.

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