Why is the image moving when I print on 300gsm card, but is fine on 160gsm paper?

Hello,
I am printing a double sided invitation for a customer. I am not sure what it was originally set in as I have only been given the pdf up to now. The invite has a thin black line around the writing.
I am trying to put a proof together so they can see it on the colour they've chosen, when I cut it out (using their crop marks) on 160gsm everything lines up nicely, however, when I cut it out from 300gsm I end up cutting either the top or the bottom off as the image has moved. I am sure this is down to the weight of the card but how do I (or the customer) counteract this and what is the term for the issue? (If there is one)
Thanks
Louise

Can you duplex the 300 gsm card inside the machine?
Or are you forced to print one side and then run the cardstock through the machine 2nd time to print the other side?
Double sided heavier cardstock is more problematic than paper and this issue is a common occurence.
Are you using the bypass tray or (if your printer allows it from a drawer?. usually there are limits to the stocks that can be run from drawers on smaller, less expensive machines)
It may help if you make sure the correct media type/weight and drawer/bypass tray is selected correctly in your print dialog/print setup.
There may be more than 1 place to select these parameters; check them all
Also check the media/weight setting on the printer itself for the bypass or drawer you are using.
There may be no real solution to achieving perfect registration from front to back on all type of media in your machine.
Good Luck!
Just realized you are printing from PDF. Make sure that Actual Size in selected each time in the print dialog when printing both sides. sometimes it defaults to Fit when you aren't paying attention and this can cause problems.
You wrote: The invite has a thin black line around the writing.
Do you mean they placed a stroked box around the edge of the invitation? This is a no-no. The crop marks should be adequate. A thin stroked box at the trim size will be an invitation to disaster when cutting a stack of printed items, even single sided would be hell, Double sided, forget it. Have them remove the box and just have crop marks. When cutting you will obviously cut off some of the marks which makes it difficult to determine the later cuts. This is when you get out a ruler to determine the settings you need to make for these cuts using your cutter.

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Why is the image moving when I print on 300gsm card, but is fine on 160gsm paper?

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