Why is the iTunes store randomly downloading songs that I have already and moving the old files to the Trash?

There has been no charge, and I can't tell if they are upgraded songs.

"ah, so It's really up to the artists/ Distributions people that decide what can be published or sold? "
Yes.

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TS3694 I receive a message from the Itunes store when downloading songs that state my Itunes account has been disabled

I cannot download Itunes purchases due to error message "your itunes account has been disabled."

Contact itunes support.

HT5622 I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account

I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4061 I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

Hi there bigyellowdigger!
I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden

My iTunes says I owe $5.25 for songs that I have already paid for and am not going to pay for again but I want to get some apps from the store and now there's a hold on my account. Who do I talk to get the hold taken off

I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?

You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

HT201272 Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased I had no problem retrieving from itunes with no charge but I can't download music that I have already paid for that was not backed up w/out paying again.

Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased had no problem downloading to my new phone from itunes with no charge, but I can't download music that I have already paid for that was not backed up w/out paying again. How can I get these songs to my new phone without having to buy them again?

Whether you can re-download music depends upon what country that you are in (and whether it remains in the store). If you don't have a Music section in the Purchased tab in the iTunes store app on your phone for re-downloading it, then do you not have you library on your computer's iTunes or on your backup of your downloads ? If not then you could try contacting iTunes Support and see if they will grant you a re-download

I have purchased a new computer and authorized my iTunes with my Apple ID; however, my iPod Classic, which I have had for many years, will not sync hundreds of songs that I have purchased and says the device needs to be authorized. Help!

I have purchased a new computer and authorized my iTunes with my Apple ID; however, my iPod Classic, which I have had for many years, will not sync hundreds of songs that I have purchased and says the device needs to be authorized.
I have searched high and low and there does not seem to be a way to authorize the iPod Classic. What can I do to sync my purchases to my iPod? I have tried reformatting/restoring it as suggested. It continues to only allow me to sync non-icloud/itunes content.
Help!

What exactly happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod

When I sign in to the itunes store, it tells me that i have to sign in at another time

When i sign in to the itunes store, it tells me that i have to sign in at another time.

did you get a resolution?

I try to conect to the itune store but it said that i have an invalid addres

when connecting to the itune store keeps telling me that i have an invalid addres. what should i do?

Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screen exactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
After doing that, does that get you past the invalid address thing?
If not, there's some additional suggestions in the following post:
"invalid address"--solution from Apple support that worked for me

HT1459 How can I download songs that I have purchased onto a new ipod?

I have lost the ipod that I have loaded songs on, I have a new ipod and was wanting yo know how to download the songs that I have already purchased onto it.

Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time. You can see what content you can download here:
http://support.apple.com/kb/HT5085
Then you can sync the tracks to your new iPod. For more information on re-downloading, see:
http://support.apple.com/kb/ht2519
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

HT5622 I cant figure out how to authorize my office computer to download songs that I have purchased. A message saying I cant do it, but gives me no link to make it happen. Frustrating.Can someone help?

I cant figure out how to authorize my office computer to download songs that I have purchased. A message saying I cant do it, but gives me no link to make it happen. Frustrating.Can someone help?

If you're running iTunes 11 and you don't see the menus, press Control-B or go to the small icon with the arrow at the extreme upper left and select "Show Menu Bar":
Apple for some inexplicable reason elected to hide the menus by default in the Windows version of iTunes 11.
I doubt that this will address a download problem, though. You'll need to provide more details about that; what device you're attempting the download on, the exact error message, and other such pertinent information.
Regards.

Cannot access itunes store or downloaded songs

I have been purchasing songs from itunes for the last year with absolutely no problems.
Yesterday I went to access the itunes store and received an error message that "itunes could not connect to the itunes store - make sure your network connection is active and try again".
1. My connection is active
2. I tried to "flush" the dns and was successful
3. I upgraded to the latest version of itunes
Now, itunes will not allow me to play any of my purchased songs. A new window pops up saying that i need to authorize these songs to be played on this computer. When I type my password and hit "authorize", I get the same message as above "itunes cannot access....."
Does anyone have an answer to this? What have I done wrong?
Thanks,
Chris

Have you recently made any changes to your security software? Bear in mind that updates may have been downloaded without your knowledge... check your antivirus/firewall software to ensure it is not blocking iTunes traffic. Sometimes it is helpful to disable that software, and then try iTunes again. This gives you an idea of whether that's the issue... if it is, you can play with individual settings within that software to ensure it is allowing iTunes Store traffic.
CG

ITunes doesn't recognise what that I have already downloaded?

Just had a quick check on my iPad and iTunes doesn't recognise the tv shows that I have already downloaded. This is also the same on my iPhone. I haven't checked if it is the same with songs but the app store recognises the apps that I have already downloaded. It is very confusing when browsing the app store without knowing the shows that I have already downloaded and I could accidentally download a tv show again that I have already downloaded. Is this normal?

Well, I have one episode of Top Gear series 14 and I want to buy the rest of the series but I don't want to buy each episode individually as it costs more. If I click the button to buy the whole series will I get I get the discount off from the episode that I already have and will it download all the episodes apart from the one that I already have.

When looking at my Itunes songs that I have purchased and imported from CD, every song has an exclamation point next to it and says it can't be found. Why? and how do i fix it?

all of my songs in itunes have exclamation points next to them - why?

Hi Paula!
The exclamation points are due to iTunes not being able to find your music. This can be caused from either music being deleted from the computer or if the music folder has changed locations.
iTunes does not actually store the music in the program. All music is saved on the hard drive of your PC. iTunes just creates a link to their location and if that link is broken the exclamation points appear.
I see you're using a windows computer, the best way to locate these songs and add them back in to iTunes is to search for them.
You can click on your start menu, then in the search field type either the title of a particular song or .M4P
This should locate the music for you. Once you locate all the music or the one in particular you can right click on it and select properties. In properties you will be able to see the location.
An example of a location is, C:User Name/Documents and Settings/Music/iTunes/iTunes Media
Once you have that location you can go back to iTunes, click on a song with an exclamation, it will ask you if you would like to locate the file. Say yes and then direct the path to that song and after you select the appropriate song for that 1 file iTunes will ask you if you would like it to locate the other songs that are missing. Just say yes and your library will be back!

I have downloaded itunes, but whenever I try to play a song that I have already purchased I get a message that tells me that my computer isn't authorized. How do I authorize it? This is a new computer.

I have an itunes account with a lot of songs. I just bought a new computer, and whenever I try to play a song that I already paid for it tells me that my computer is not authorized. How do I authorize it? I had a new computer before and never had any problems playing the songs. Please can anyone tell me how to authorize my computer?

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Why is the iTunes store randomly downloading songs that I have already and moving the old files to the Trash?

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