Why is the Kuler panel not syncing in Illustrator CC?

I love using the Kuler panel in illustrator but I downloded the new CC version and my color panel will not load my themes or allow me to browse other Kuler sets. Here is what I am seeing:
Then when I click on the Download My Themes button I get this:
Now I know I am not offline becasue I can still go on to the Kuler website and get themes and my login apears in the box above the Download button.
So how do I browse themse and get them in to Illustrator with in the application?
Thanks

Hi,
Sorry if this sounds like something you've already checked, but I need to ask - is your Adobe ID and the credential to enter the Kuler website the same? If they are, you should be able to browse your themes, and the public themes that you have liked.
Nevertheless, I'm checking with the team if there is anything else that could cause Illustrator CC to not download your themes and show you that error message.
Cheers,
David

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