Why is the macbook so slow at opening pages on the internet ?, Why is the macbook so slow at opening pages on the internet ?
Just got my Macbook this week and was looking forward to the "lightening" fast MAc I had heard of. It is not so ! My old PC wa faster an cost about a quarter of the price !! Am I doing something wrong ?
How much RAM do you have? Is it maxed out? MBP faster when not on the net?
Which browser & version are you using? Could be a browser you're having?
Update your OS. Your system profile confirms you are still using OS 10.8. Use the App Store to see if there is any other software you need to install.
MBP slow wireless and/or through ethernet?
Any devices connected to your MBP?
Remember, you are still under warranty. Take full advantage of it before you lose it!
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems.
Similar Messages
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Preview takes forever to open, much slower than on my old MacBook running Snow Leopard. It has been like this since I bought the computer last January. Any ideas?
Take it to an Apple Store for testing. If you don't get immediate satisfaction, exchange it for another one, which you can do at no cost, no questions asked, within 14 days of delivery.
-
The spinning beach ball - why has my MacBook slowed down SO much?
My MacBook has become terribly slow. I get the spinning beachball almost every time I hit a key now, and I am just about ready to throw everything out the window. Mainly I use my laptop for internet browsing (Safari only), iTunes and iPhoto. I do have third party stuff on my computer such as the software for my Nike Fuelband, and Jawbone Updater for my Jambox. I have Java too, which I probaby don't need. Oh I also have some card games - but those sorts of things I get from the App Store. I don't muck around with settings or anything, because I don't know anything about that! I just USE my laptop. So having said that, I don't know why I would have the spinning beachball as my new sidekick....
I have followed instructions I found on another discussion (https://discussions.apple.com/thread/5303293?start=0&tstart=0) to test my MacBook. My results are good news I think: Logging in as a guest account, everything runs like I would hope - iTunes opens up quickly, same with iPhoto, and when I look up sites on Safari they load up quickly. I then started in safe mode, and logged in as myself. Excusing the "stuttering" of the graphics and such, I would say that in safe mode things moved along much more quickly. I got the beachball in safe mode but not every time I tried opening something, and only briefly when it did appear.
My question is, where do I go from here? How do I "clean up" or fix my MacBook so that it runs like it used to? Like I say, I think it must be good news that in those test scenarios my MacBook performs much more like the good old days. Does this suggest that my own account just has crap on it that needs to go? And if so, the big question is, how on earth would I go about identifying the source(s) of the problem and then getting rid of them?
I have searched some on the forums here but I'm at a bit of a loss because I don't really even know what to search for! As I say, I am a complete user only! I do follow instructions pretty well though, so if anyone could point me to the right help page or give me further advice, I would be oh-so-grateful!
cheers,
LydiaPlease read this whole message before doing anything.
This procedure is a diagnostic test. It changes nothing, and therefore will not, in itself, solve your problem.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as certain other aspects of the configuration that may have a bearing on the problem. Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode, if possible. If you’re now running in safe mode, reboot as usual before continuing. If you can only boot in safe mode, you can still use this procedure, but not all of it will work. Be sure to mention that in your reply, if you haven't already done so.
Below are instructions to enter UNIX shell commands. The commands are safe and do nothing but produce human-readable text output, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. I am not asking you to trust me. If you can't satisfy yourself that these instructions are safe, don't follow them.
The commands will line-wrap or scroll in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. Step 1 should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click anywhere in the line of text below on this page to select it:
P=/usr/libexec/PlistBuddy; E () { [ "$o" ] && echo $'\n'$1: && echo "$o"; }; F () { o=$($P -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); E "$1"; }; { o=$(kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'); E "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); E "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); E "Inserted libraries"; o=$(crontab -l); E "User cron tasks"; o=$(cat /e*/lau*); E "Global launchd configuration"; o=$(cat ~/.lau*); E "Per-user launchd configuration"; F "Global login items" /L*/P*/loginwindow.plist Path; F "Per-user login items" L*/P*/com.apple.loginitems.plist Path; F "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); [ "$o" == 0 ] || printf "\nRestricted user files: %s\n" $o; cd; o=$(find -L /S*/L*/E* {,/}L*/{Ad,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do $P -c 'Print :CFBundleIdentifier' "$d/Info.plist" | egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" && echo ${d%/Contents}; done); E "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); E "Unsigned shared libraries"; for d in {,/}L*/{La,Priv,Sta}* L*/Fonts; do o=$(ls -A "$d"); E "$d"; done; } 2> /dev/null | pbcopy; echo $'\nStep 1 done'
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "Step 1 done" to appear below what you entered. The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message. No typing is involved in this step.
Step 2
Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
E () { [ "$o" ] && echo $'\n'$1: && echo "$o"; }; { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'); E "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); E "Login hook"; o=$(sudo crontab -l); E "Root cron tasks"; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}'); E "Log check"; } 2> /dev/null | pbcopy; echo $'\nStep 2 done'
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
You can then quit Terminal.
To prevent confusion, I'll repeat: When you type your password in the Terminal window, you won't see what you're typing.
Note: If you don’t have a login password, set one before taking Step 2. If that’s not possible, skip the step.
Important: If any personal information, such as your name or email address, appears in the output of these commands, anonymize it before posting. Usually that won't be necessary.
Remember, Steps 1 and 2 are all copy-and-paste — no typing is involved, apart from your password. Also remember to post the output. -
Why are my MacBooks so slow on the network when everything else is fast?
Last month, my apartment complex changed its network from a pretty wide open Wi-Fi to one where we must enter a user name and password every 30 days for each machine. Since then, both my MacBooks (2012 MBP running 10.8.3 and 2008 white MB running 10.7.5) have very slow connections. Web pages will fail to load, or load incredibly slowly (as in the progress bar moves an inch then stops). We get bursts of activity (as also seen in Activity Monitor) lasting for seconds (limited to 4mbps down/0.2mbps up by the new ISP). This occurs on both Safari and Firefox. iTunes music store, the Mac App store, Mail, and Spotify all exhibit identical behavior. My iPad, iPhone, and another's Windows netbook connect without any obvious difficulty. We had a rep from the new ISP come to check out our connection, and he believes that the problem is directly related to the MacBooks (a virus on both?).
Things I've tried without change in behavior (with the 2012 MBP):
1. Connecting directly to ethernet (and turning off AirPort).
2. Restarting the computer and the router.
3. Logging in elsewhere in the complex
4. Changing DNS to 8.8.8.8 and 8.8.4.4
5. Deleting AirPort and re-installing in System Prefs
6. Following the excellent "Step by Step to Fix Your Mac" https://discussions.apple.com/docs/DOC-3353 on these forums, including clearing every cache imaginable with Onyx, and uninstalling Java, Silverlight, Flash, and any System Pref plugins.
7. Sorting through Activity Monitor to find anything else running on my CPU of consquence--I don't think so.
8. Confirming good ping and down/up speeds on Speedtest.net with my iPhone
I know little about networking, but I'm learning. Any other suggestions? Why does the MacBook behave differently on this network?bowsplash wrote:
Thank you for the suggestions. I agree that my ISP rep looked a little confused by my problem. He was comfortable using Terminal (at least for basic network queries--more than I know how to do).
Although I physically have the ISP's router in my apartment, the ISP has changed the password, and I'm unable to change channels (though that shouldn't explain the peristent problem on ethernet). I've tried restarting it many times, including unplugging it.
I just emptied my trash (and restarted the computer). 500gb HD, 24gb free. No change in performance.
You're running out of HD space. That's the problem.
Empty the trash in the Dock as well as iPhoto’s trash!
Open up your application folder & go through all your apps. Trash all the apps you no longer want and/or use.
An easier way to do this is to open the Application folder in list view & press the Command+j keys.
In the the dialog that appears, click the "This Window Only" button & the "Calculate All Sizes" check box.
Wait a bit until your file & folder sizes have all been calculated, then click the "Size" column to sort your apps from the fattest to the most anorexic.
Get rid of all your photo files you don't want and/or need. Same goes for those pics off the websites you downloaded (gifs, jpegs, etc.). Or transfer/move them all to a photo/movie storage site like ImageShack and Photobucket, 2 of the most popular FREE storage sites.
Get rid of all your video & music files you no longer view and/or listen too. Especially, if you already have the actual CD/DVDs or you can later redownload from a website. Or transfer them all to a FREE video/movies and/or music storage site.
Use Spotlight to make sure you got rid of everything. You can even trash directly from Spotlight! Better yet, download this FREE software called Find File. This app puts Spotlight to shame (works w/Mountain Lion).
Drag what you don't want and/or need to the trash. Better yet, download this neat little shareware app *demo* called AppZapper. It basically does all the work for you by not only trashing the apps but the apps preference files, caches & all its associated files.
Another software that does the above is AppDelete. Best of all this software is free!
Burn what you want and/or need onto CDs or DVDs. Not everyone has the luxury of purchasing an external HD and/or the system requirements for iCloud to store their "stuff.”
Dropbox is a free storage utility to check out.
You can check with your ISP to see if they offer *free* storage space. Most if not all do now-a-days. There are thousands if not millions of *free* storage facilities on the web also. Use your favorite search engine to search them out as they come in different storage sizes to fit your needs & wants.
Check for duplicate fonts.
Applications>Font Book
Select “All Fonts”
If you see any “black dots” next to any fonts this mean you have duplicates and/or multiple versions of these fonts.
To clean this up, select a “black dotted” font or the Apple + *click* to select multiple dotted fonts;
Edit>Resolve>Duplicates.
What the above does is turns off the duplicates & multiple version fonts. Not delete them.
More than likely the “extras” were installed by other programs and/or other users.
Clear out font caches
Use FontNuke. It does all the work for you. And, best of all it’s *FREE*.
Printer Drivers
Get rid of all the printer drivers you don’t need & use except the ones for your *current* printer(s)/scanner(s).
HD>Library>Printers Folder
If you accidently threw something out that you needed for your printer/scanner it can be easily obtained from the manufacturer’s website and/or from the CD that came w/the printer/scanner.
Garage Band
Has about 1GB of loops stored. Get rid of some some them. You surely don’t use, like and/or need them all.
HD>Library>Audio/Apple Loops>Apple>Apple Loops For GarageBand
Or just get rid of the Garage Band app altogether if you don’t use it.
Get rid of extra languages
Strip your computer down to your “native” tongue.
You can do this with a *FREE* utility called Monolingual. Another app that apparently does all the work for you. I’ve never used it. However, a lot of users here swear by & recommend it highly.
However, there is a warning for *native English speakers*. Make sure you keep BOTH English and English (United States).
Other Resources:
HD Space Checkers:
Disk Inventory X (FREE)
WhatSize (SHAREWARE)
OmniDiskSweeper (FREE)
GrandPerspective (FREE - donation)
==================
Mac Performance Guide
Slimming your hard drive
Rule of thumb: You should never let your hard drive get to where you have only 10-15% of space left.
Quick fix
How To Quickly Free Up Hard Drive Space on Mac OS
http://www.youtube.com/watch?v=fO-mlLApEuk -
HT1338 why is my MacBook Air running slow and I bought the 11 inch with all memory and turbo boost
why is my MacBook Air running slow and I bought the 11 inch with all memory and turbo boost
Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
If your browser is Safari, then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Any change?
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference? -
Why is my Macbook so slow to open?
Why is my MacBook so slow to start up? I've recently cleared more space on the start-up disk (currently has 49GB of the 74GB capacity), but it still takes about 2 minutes to start up from cold. Any suggestions?
Hi Stevie,
several thing could caused that, like a lot of application that need to be opened during start up, your default boot up destination is not your internal HD (so it will try to look to optical first, "clogged HD", etc.
Try to optimize and repair permission in your macbook HD using ONYX or MAcHelpMate,
http://www.apple.com/downloads/macosx/systemdiskutilities/onyx.html
http://www.apple.com/downloads/macosx/systemdiskutilities/machelpmate.html
Try to reset PRAM:
http://docs.info.apple.com/article.html?artnum=2238
Open system preference: account : Login item and uncheck application that you don't want to start automatically.
Good Luck -
I have a 2.8 GHz Macbook Pro with 4GB of Ram and also it's the Late 2011 version. It's also a i7. ALSO IT HAS 750GB, Why is my Mac Running SLOW!!!!!!!!
Frankly, I was dissapointed when I got my MBP last year. Moving from a single core, windows laptop with 2GB of Ram and an IDE HD, I expected better performance from my new 2.2Ghz i7 quad core, 4GB RAM MBP. I got the hi-res antiglare upgrade because more screen real estate is always good. I do a bit of multimedia work so I upgraded the HD as well to the 750GB 7200 RPM option.
I fired up my new mac, downloaded updates, loaded up my software and was off to fresh new beginnings. During the first week I started seeing the "spinning umbrella" Even during simple tasks. With only a few apps open the system was sluggish. Even the dock would jitter. Being a bit tech savy I opened up the activity monitor and saw that the system was running low on RAM. Who would have thought that 4GB of RAM would not be enough? My previous machine had 2GB of RAM and did the same tasks quite reasonably. Anyone would have concluded that a machine with double that would perform better. Aparrently not. At least not this MBP. I was so upset because I just spent about 2000 USD for the "best laptop we've build to date" WITH UPGRADES! and I'm going to have to spend more to upgrade the RAM.
Anyway I upgraded to 8GB of RAM and runs reall really smooth now.
My suggestion if your MBP is running slow, is to upgrade your RAM to 8GB or more. Check out the guys at Other World Computing, they have lots of upgrades for macs.
Here is a link http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade
The hard truth cut through all the marketing and hit me. I'll say it this way; a computer is a computer, is a computer. Forget all the hype. With the same specs, a mac gives just sbout the same performance as a PC. That said, I really love my MBP(now that I have 8GB of RAM). This mac gives me the best computing experience I have ever had. Apple really shines in their User interface and user experience. I really love the gestures and hot corners, and mission control. I usually have a lot of apps open the same time, so those features really help in switching between my apps.
I'm going to further upgrade my RAM to 16GB and upgrade the HDD to an SSD pretty soon. I want my machine to be really snappy.
I hope this was helpful. -
Why is my macbook pro running so slow and how do I improve the speed?
why is my macbook pro running so slow and how do I improve the speed?
Write off the MS stuff as indicators for now--starting with Office 2008, they developed very long launch times. The time to launch 2008 on my old 1.25Ghz G4 and my MBP 2.2G are virtually the same. Even document opens/saves are slow compared to Office 2004 and earlier.
1) You have adequate hard drive space so that eliminates one of the usual suspects.
2) Check for runaway background processes. Quit all running user applications so the computer is at normal idle. Find Activity Monitor in Applications > Utilities and launch it. If you've not run it before, change the "Show" pulldown at the top of the AM window from its default of "User Processes" to "All Processes." There is a column for "%CPU." Click that column header to sort by CPU usage. Watch the processes "bubble" for about a minute to get a better picture of the usage.
If any process is using more than about 25 percent of the CPU cycles while the computer is idling, post the names of the processes and we can see if they can be eliminated. My MBP shows nothing using more that about 5 percent on any given test run as long as I close all my user apps.
3) If you have never done any sort of maintenance procedures, taht can slow you down. Simply restarting the computer a few times a week clear a lot of temporary files. You also may wish to review this article on the Mac OSX periodic maintenance scripts, which, if run, also do a lot of cleanup:
http://thexlab.com/faqs/maintscripts.html
There are other useful articles on file maintenance associated with the one. Here's the index:
http://thexlab.com/faqs/faqs.html
Check out articles with "Maintain" and "Tuning" in the titles.
4) Use Disk Utility to check the SMART Status of your hard drive. A failing drive can make things slow before it makes things stop. -
Why doesn't my MacBook finish connecting to the ISP? It is very slow to load graphics if it does connect. This happens with ethernet or wifi.
Timothy ..
Contanct your ISP for support but keep in mind, if your Mac is running v10.5.8 as your profile suggests, that is a very outdated OS X and you may have issues loading graphics at this point.
If you are using Safari, empty the Safari cache then quit and relaunch Safari and try loading an image.
And make sure there's enough free space on the disk to load images.
Right or control click the MacintoshHD icon on your Desktop then click Get Info.
That will open the Get Info panel.
Check Capacity and Available. Make sure there's at least 15% available disk space. -
My computer
Problem description:
My macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
EtreCheck version: 2.1.8 (121)
Report generated 31 de março de 2015 18:29:15 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 250
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320,07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Stickies Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.1.1 [Click for support]
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
DivX HiQ
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.86 GB
Total number of backups: 60
Oldest backup: 2012-07-15 01:16:54 +0000
Last backup: 2015-03-29 19:28:06 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
97% rapportd
3% WindowServer
1% mds
0% fseventsd
0% distnoted
Top Processes by Memory: ℹ️
155 MB Safari
120 MB Finder
86 MB rapportd
86 MB WindowServer
69 MB mds_stores
Virtual Memory Information: ℹ️
12.56 GB Free RAM
2.53 GB Active RAM
428 MB Inactive RAM
1.66 GB Wired RAM
1.04 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 31, 2015, 06:00:15 PM Self test - passed
Mar 31, 2015, 01:13:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
Mar 31, 2015, 01:05:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
Mar 31, 2015, 12:24:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
Mar 30, 2015, 05:45:38 PM /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
Mar 30, 2015, 01:52:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
Mar 29, 2015, 05:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
Mar 29, 2015, 01:06:38 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
Mar 29, 2015, 01:02:47 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hangOpen Activity Monitor and kill this process - rapportd.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Hi. This is my first time posting. My Macbook Pro with Os X Mavericks has been running super slow since before I installed Mavericks so I'm pretty sure it's not the OS that has the problem. It runs slow even if only one app is open, especially if it's a browser, particulary google chrome. If mail is open...forget about it, down to a crawl. I don't know how to read Etrecheck, but was hoping someone who does can help me out. Would be super grateful. :-)
P.S. - Also, it sounds like something is loose inside my mac. How should I proceed?
Thanks in advance.
Hardware Information:
MacBook Pro (13-inch, Late 2011)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 23:21:37
Disk Information:
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (603.2 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.0 - SDK 10.7) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Problem System Launch Agents:
[loaded] com.paragon.NTFS.auth.plist Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.leapfrog.connect.shell.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
[running] com.sophos.uiserver.plist Support
[running] org.chromium.chromoting.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
User Login Items:
Activity Monitor
Dropbox
Google Drive
younity
EvernoteHelper
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 Support
nplastpass: Version: 2.5.5 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.2.4.18058 Support
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
Slick Savings: Version: 1.0
Slick Savings: Version: 1.0
Surfon: Version: 1.2.2
Pearltrees Extension: Version: 6.0.13
Mindomo Bookmarks: Version: 1.0
Ebay Shopping Assistant: Version: 1.1
Zootool: Version: 0.7
Amazon Shopping Assistant: Version: 1.1
Pocket: Version: 1.7.1
Searchme: Version: 1.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.4.0 - SDK 10.6 Support
User Internet Plug-ins:
Picasa: Version: 1.0 - SDK 10.4 Support
3rd Party Preference Panes:
remoting_host_prefpane Support
Flash Player Support
Paragon NTFS for Mac ® OS X Support
Time Machine:
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 697.84 GB Disk used: 136.06 GB
Destinations:
NO NAME [Local] (Last used)
Total size: 3.41 GB
Total number of backups: (null)
Size of backup disk: Too small
Backup size 3.41 GB < (Disk used 136.06 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
6% Activity Monitor
5% WindowServer
1% InterCheck
1% sysmond
0% ocspd
Top Processes by Memory:
152 MB Finder
115 MB HelpViewer
111 MB mds_stores
86 MB InterCheck
57 MB WindowServer
Virtual Memory Information:
983 MB Free RAM
1.03 GB Active RAM
584 MB Inactive RAM
1.01 GB Wired RAM
17.41 GB Page-ins
222 MB Page-outsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Why is does my apple run SLOW.you go to open a program and the circle thing just spins for a delayed period of time. You change from typing in a word doc and go to say email or internet and it takes several minutes to allow you open anything up. Like it is frozen. I have tried rebooting the computer and it works for a few minutes then gets stuck.
Which model iMac do you have?
How large is your HD and how much space do you have left?
Check out the following & do the necessary:
User Tip: Why is my computer slow?
What to do when your computer is too slow
Speeding up your Mac
OS X (10.6.6)
Use Software Update or the OS 10.6.8 combo update to update your OS. Also, update everything SU has to offer for your computer. When done, repair permissions and restart your computer. -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
-
I downloaded the new Yosemite operating system on my MacBook Pro last night and this morning my straighter does not want to open. When I click on the icon to open it gives me an air message sending me to download a legacy format of Java generation SE and when I do you download and install it, even after refreshing the. MacBook several times I still don't get any positive results as far as having the software open. Does somebody know why and what I can do so that I can run my existing programs from Adobe with my new Apple Yosemite operating system. I am drowning here
The easiest way is to go to the Apple site and find the Java for OSX 2014-001 and install it. There have been some reports of blank pages returned so you may need to try several browsers.
-
Why is my MacBook Pro slowe when I open it off line to view photo images?
I had recently activated iCloud. I have it set not to copy my photos or data, but only settings and a few other categories. I opened it offline in Preview to quickly view photos on memory cards. I found it slow, with a drop down box periodically flashing open from the top of the screen. It appears to be attempting to copy or save my images. I presume this is to iCloud, though I have it specifically unchecked and do not want it saved to iCloud. I have Dropbox, which I quit, so it is not a factor. I never save my photo images there either. In the past, it was never problem to open and view images with Preview. Now it is extremely slow to open and load images for contact sheet view. All this is recent with the addition of Mavericks and iCloud. Also, I attempted to get out of this by quitting, but had to resort to a forced quit, as it continued to do what it was doing.
Is there a way to be sure iCloud is not copying things and slowing down my computer? Is this a glitch caused by Mavericks?
I have done scans with Sophos Antivirus and it does not appear I have any virus. I have lost all the speed of having a Mac. It is now slower than my old dual core Acer PC. I recently added a Caldigit Thunderbolt dock which has worked great to add USB 3.0 to my early 2011 MacBook Pro which had not 3.0 ability, but this
was bypassed, as my card reader is only 2.0. Any help would be appreciated. Thanks.
<Edited by Host>I think I have found the source of my problem detailed above. Apparently, there have been problems with Preview running on OS Mavericks, dating back to October 2013, which Apple has yet to acknowledge or address. Many have had similar problems with photo images loading very slowly to the point of making Preview unuseable.
It may also explain problems I have had with flash drives and hard drives that ran on my Mac Book Pro under Lion no longer working since upgrading to Mavericks. I found other postings on these issues.
It is a shame that I have to resort to Google as the best source to identify problems with my Mac and possible solutions. In many cases, it directs me to the source on Apple Support, which is difficult to find when one attempts a search via Apple Support. This could use some improvement.
I am new to using community support sites and Apple does not seem to provide simple, clear directions on how to get started. Jumping in with both feet, not only did I get wet, but I apparently "splashed" someone, as I got a hostile response from another community member on the first issue ever posted. I never did get an answer to the problem, though. I hope some find these comments helpful.
Oh, and wake up, Apple. We all would hope you monitor and glean information from these postings and act promptly to remedy problems with OS Mavericks.
Message was edited by: MikeMacBP2011
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