Why is the phone support hold time 2 hours?

I need help today. I waited behind 35 in line for chat, but no luck.
How about a scheduled callback ... like Applecare??

Only you can decide. I'll wait till the 10.8.1 or 10.8.2 version comes out, thank you very much... What I meant is that huge number of ML downloaders (@ 4.5GB a pop, which is what the installer file takes up) surely must be eating serious bandwith off Apple's servers.
Tech Support will roll their eyes and suggest yet more patience!

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