Why is the prepay voice mail setup so laborious?

Why is the prepay voice mail setup so laborious? LG Cosmos 3. Hardly ever use as a phone, and rarely get a voice mail. Friend of mine said they left me a voice mail, I go to check it and gotta go thru 3 minutes of voice mail setup before I can even get to a message ? How about letting me bypass name setup, greeting setup, forced to listen to recordings, etc.

Hi Bwhatever,
Thanks for the great feedback! We want checking your voicemail to be easy, and I apologize that this did not occur. You would only need to make one initial greeting setup. Moving forward, when you log into your voicemail, it should allow you to go directly to listening to your unheard voicemails.
PamelaF_VZW
Tweet us @vzwsupport

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Why is basic visual voice mail free on the Note 3 and 2.99 a month for the S4 ?

Why is basic visual voice mail free on the Note 3 and 2.99 a month for the S4 ?

I'm trying to reach these issues myself. There are a few different flavors of voicemail:
Basic voice mail -- the kind you call in with your phone and press touch tones, like people used to do twenty years ago. Included with contract.
Basic visual voice mail -- see your messages listed by caller, choose which one to play. Included with contract, but only on certain phones. The Note yes, Galaxy s5 yes, Galaxy s4 no.
Visual Voice Mail -- the 2.99/mo version Verizon wants you to pay for. Has the features of 2, but also will transcribe your voice mails into text. Available on most phones because it is a Verizon app.
iphone visual voicemail. Same as 2, for all intents and purposes. Has always been included because Apple established it as a condition for the carriers to be permitted to sell them.
The mystery is number 2, what you are asking about. Though it is mentioned on a verizon comparison chart, 'basic visual voicemail' is not discussed in any verizon literature and I suspect most techs don't know about it yet. It seems to have been enabled with a kitkat update (version 4.4.4 of Android) that has been released on some, but not all phones. I think the way it worked is that users were given a free trial of the pay version of voicemail, but at the end of the trial were able to 'downgrade' to basic voicemail and keep that without paying.
I also have an S4, and basic /no cost visual voice mail does not seem to be possible, though I have heard there may be some ways to make it work with technical workarounds. I have not confirmed any of these methods but they almost certainly would not be recommended by Verizon staff.
To get back to your question, basic visual voicemail and what Verizon calls regular 'visual voicemail' are different products. The basic seems to be a recent product only available on some phones. The regular 'visual voicemail' is the pay service available on all phones.

Why my iphone 5s voice mail answer call first and my iphone second.

why my iphone 5s voice mail answer call first and my iphone second.

Hello celazopdef,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning cellular issues:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

How do I get rid of the "your voice mail password is incorrect" as I do not have a password on the phone

How do I get rid of the "your voice mail password is incorrect" as I do not have a password on the phone

Settings > Music > Show All Music > Off
tt2

Please remove the trial Visual voice mail and restore the basic voice mail functionality.

Please remove the trial Visual voice mail and restore the basic voice mail functionality.

To Disable Visual Voice Mail
Sign in to your My Verizon online account. On left side of page find the drop down menu.
Click to open menu, then go to change features and locate Basic Visual Voice mail.
Locate the button Basic Visual Voice Mail and click the Red Remove Box.
Scroll down until you see the listing: Basic Voice Mail, Visual Voice Mail etc. and click the Red Add box by Basic Voice Mail to add on this service.
When you're done making changes click next at the bottom of the screen and then ok.
Go into your device and set up your required Basic voice mail program. You may continue to receive an error message “new voice mail update" for a period of time”. Hope this helps, GalaxyClass

HT201407 Verizon has told me that the Apple voice mail servier is down and that is why I cannot activate. Is this true?

I just switched from AT&T to Verizon and traded in my iPhone 4 for an iPhone 5. I am not able to activate my voice mail. Verizon has told me that it is an Apple problem. Does anyone know if that is true? Also, before my iPhone 4 started acting up I bought a new radio with a dock for iPhone/iPod. The 5 has a diffierent recepticle. Is there an adapter to convert 4 accessories to 5?

Verizon is misleading you. Apple does not provide Voicemail servers. Voicemail issues are usually caused by the carrier.

Why does the homepage that i setup firefox with doesn´t open???

Hi,
I have setup my firefox homepage with my igoogle page, and she always opened everytime i opened firefox, but suddenly she stopped open, like it should!
Why??I tryed to setup my homepage with another page, the firefox homepage and another ones, but she just doesn´t open when i open firefox!
Thanks.

Hi,
Please try setting '''WhenFirefox starts''' to '''Show my homepage''' in Firefox '''Tools''' ('''Alt''' + '''T''') > '''Options''' > '''General'''. [https://support.mozilla.org/en-US/kb/Options%20window%20-%20General%20panel?as=u Options > General].
[https://support.mozilla.org/en-US/kb/Options%20window Tools > Options]
If the option is already set and not working, please see [https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved this].

What is the proper Mac Mail setup

All of a sudden the Mac Mail does not connect to my ATT/Yahoo mail .
I have contacted ATT and Yahoo and reset email passwords. Still connot connect to Mac mail.
Any setup information or trouble finding tips would be appreciated.

Donald J. Weis wrote:
I solved lthe problem by creating another email account that mimicked the problem one and it connected to the server. I then deleted the other account.
That's good, I'm glad you resolved it

Why is the on board mail client a load of rubbish (not the word i would have chosen but ther you are)

i am trying to import my contacts to email have added all the v card files to my contacts yet i dont have them when i try to add an email address from contacts i am fairly proficient with computers but this is the most useless pos ive ever come across
im doing this for my nan by the way im not stupid enough to install windows 8 the point is how do you import contacts into the onboard mail client

Hi,
I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.
Firstly, please let us know what version of mail client you are using.
Meanwhile, to make the issue clear, would you please capture a screenshot or take a photo on the error appeared and share with us?
Regards,
Kelvin hsu
TechNet Community Support

How do I reset the visual voice mail indicator on the app?

I have no vmail in my box, but the icon on my Motorola Droid Turbo shows 1 message. Is there a way to force a re-synch or reset the vmail counter?

Clearing cache and app data both did not fix the problem. A power reset did. Thanks!

Why is the Flash Media Playback Setup page showing as a 404?

This page is not loading: http://www.adobe.com/configurator/fmp/ is it just a temporary problem or has it been removed?

Still having this issue as of today. Is there an update on this?

HT1687 what is the default voice mail pw on an iphone?

I don't remember setting one, and all of a sudden it's asking me for a pw..

It's not a default for all iphones, there's a default for each carrier. Voicemail is carrier-specific

How do i log out of visual voice mail on the S5

some how my visual voice mail was shut off and now we turned it back on and it keeps telling me to log in but when i tap on the app it opens but wont refresh so i am wondering if i log out of it and then log back in it will fix it!?!?! Am i right or wrong on this?

Egin,
Let's get the visual voice mail back on track. Please log in and out of the app to try and activate that service again. Also, try clearing the cache from the application manager http://vz.to/1Dw5YO3. Keep us posted.
EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Changing To New AT&T Data Plan, Breaks Voice Mail

Sorry, but I'm posting this in several iPhone Hardware Discussions, since I think it applies to all versions of iPhones.
I'm also sorry if this has been posted before, but I'm not looking for help or answers, I'm providing them.
I have been on the $30 per month unlimited data plan with AT&T. Today I decided to change to one of the lower cost, lower monthly data rate plans. I called up AT&T and they made the change.
What I didn't realize is that making this change broke my voice mail. Well, more specifically, it broke the voice mail on all 5 phones in our Family Plan.
By breaking voice mail I mean that people can no longer leave you voice mail messages. If they call you, they will get the standard message that this person does not have a voice mail box and you cannot leave them a message.
Unfortunately, you don't realize it's broke. Since no one can leave you a voice mail, you don't get any voice mail notifications. AT&T doesn't send you a message stating that they just broke your voice mail. Your voice mail is broke and you don't know it.
It was my wife who figured it out. She had several missed call notifications, but no voice mail notifications, which seemed odd. When she clicked on the voice mail icon, she was prompted to Set Up Your Voice Mail. There was no list of her existing voice mail messages. Just a button to click to start the set up process. Which she did. She was asked to enter her PIN and record an outgoing message, even though she had done this the first time she set up her voice mail. She entered both her PIN and outgoing prompt. But when she clicked Save she got an error message stating that she could not set up voice mail. Her voice mail needed to be set up, but it wouldn't let her. There was no suggestion in the prompt telling her what to do or why it was suddenly broken.
So, I called AT&T. The person I spoke said I needed to power down the phone, which I did. After powering the phone back up, voice mail was still broke. I was then transferred to AT&T tech support. That person told me power down the phone. Which I did, but with some skepticism. After powering the phone back up I was told to go back into voice mail, which was still asking me to set up my voice mail. I followed the prompts and entered my PIN and recorded my greeting. This time it worked. Not only did I get voice working again, but I could see all the old voice mails I had. Unfortunately, I cannot get any voice mail messages during the several hours it was broken because none could be recorded.
Technical support person did fix the problem. However, I had to contact all family members and we had to go through this same procedure (power off, wait, power on, re-enter a new PIN and greeting) for each and every phone. This took somewhere close to an hour of my time.
The AT&T technical support person explained to me that since I changed my data plan (from unlimited to 200 MB) new "configuration" data needed to be sent to the phone. To get this data to your phone, you have to turn the phone off so they can send the data. Then you have to renter all your voice mail data.
Incredible.
So, as I said, I'm not looking for help or answers. But I thought posting what I went through might be helpful to anyone else who might change their data plan.
Changing data plans = Broken voice mail .... Which requires a long phone call to technical support and reentering your voice mail data.
Sheesh.

I've been a cell phone user since the early days of analog cellular. Back in the days of brick phones, of which I was a user.
I've been a customer of of Cellular One, Ameritech, Verizon, T Mobile, Cingular and AT&T.
I've never experienced loosing my voice mail as I did today.
I considered my voice mail broken since I could not access my visual voice mail on my phone, I could not reset my voice mail on my phone (following the prompts on my phone) and no one could leave me a voice mail message if they called me. I called AT&T customer support and they could not get my voice mail working. I'm not sure what more could be broken, but I would classify my voice mail as broken.
You may find it acceptable to have your voice mail broken (or perhaps cut off) if you change your data plan, but I don't think that's acceptable.
I don't see how I made a major change to my account. I didn't make any changes to the types of data I can send or receive. The only change I made was to opt for a lower cost plan that delivers all the same data. That change resulted in all 5 members of my family plan to loose their voice mail.
You may be correct that all this needed was for it to be reset. But, I can't reset it. The customer service person could not reset it. It took the tech support person to be able to reset it. All of which was about an hour on the phone.
I don't think this experience should be typical. Maybe it isn't. Maybe for some strange reason, in my circumstance something more went wrong. But, that's not what AT&T told me. They told me what I experienced is typical.
So, I thought I would post this for people that might experience this issue, or think about changing their data plan so that they would know what to do.
But, perhaps I was wrong in using this Discussion site to post what I thought might be helpful.
I'm sorry. I will (as I told a previous poster) delete this post. As soon I as I figure out how.

Text messages won't load, visual voice mail barely works, e-mail won't update

I've had the HTC Rhyme for about two weeks. Last week I noticed my text messages were not loading. I I turned the phone off a few times. Still no text messages loading. I spoke with Verizon CS and they tried several solutions that did not work. I finally reset my phone and my text messages started loading again...for a couple of days. Exactly one week later my text messages are not loading again. I am not gonna reset my phone again. In addition to no text messages not loading, my visual voicemail works sometimes ( voicemails show up hours later). My aol email does not update. When I mentioned this to the Verizon CS they said "instead of using the phone's email setup, I should download the aol app from the Google Play Store. So, I downloaded the aol mail app last week. Since I had to reset my phone I had to download the aol mail app again. But, now I can't find the aol mail app in the Google Play Store. I am VERY dissatisfied with this phone.

Sstelliott, I sorry to hear of the issue you are having with your phone and I’m here to help!
Are you able to send text and picture messages? How do you know when you are not receiving a message? Do you get an error message? Are you able to access the Internet on your phone? Are you using a third party message app?
Run the phone in safe mode http://bit.ly/tXe7I4 and have someone send you a text to see if you receive. I want to make sure a third party isn’t causing these issues.
In regards to the visual voice mail, do you notice you have the delayed message when you’re in a certain area? Make sure airplane mode is disabled and that you’re able to access the Internet. Also, make sure call forwarding is disabled by dialing *73 send from your cell. You’ll hear a few beeps and the call will drop. Finally, update the phone by dialing *228 send and selecting option 2 to update. Once the update is complete make sure you power cycle the phone.
The update should also help with the email issues. You mentioned you are unable to find the app in the Google Plat store. Go to the Play store and on the main page select the Menu key. Go to My Apps. There you should see the email app if you previously downloaded it before you did the hard reset.
If you are still having issues after the troubleshooting step above, please post back and I’ll be more than happy to further assist you.
John B
Follow us on Twitter @VZWSupport

Why is the prepay voice mail setup so laborious?

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