Why is the ringtone i bought on iTunes not on my iPhone anymore, and greyed out in iTunes on the computer. and how do i fix this problem.
I recently bought some christmas ringtones. And i noticed after a day or so that the ringtone just disappeared. So i re bought it. That disappeared as well, so i bought another one.. well you see the pattern. But i sync'd my phone up to iTunes and they are on there, they are just greyed out with a circle of dots next to it. How do i fix this issue so i can have my ringtones, and songs, back onto my iPhone 6.
Thanks !
There has been a issue with ringtones and apple knows about it and is working on fixing it.
Apple is advising customers not to repurchase ringtones and if you did, just give them a ring and they will refund you.
Until then don't purchase any more ringtones at least until the next update.
You can request a refund by going to the Account section within iTunes on a Mac or PC, or you can get help by chat, or contact Apple Care.
Phill
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