Why is the Sound Muffled when testing movie?

I have some areas in my app where the sound is muffled when I test the movie. However, when I played back in the development environment it sounds normal.
All of the files are mp3.
Do anyone have any suggestions?

Thanks for your response, but I don't think that's the case; the jack fits all the way in the female jack on the phone and clicks when it's fully inserted.
As I said above I originally thought it was just a crappy quality audio cable (it only cost £5) and just accepted it. But last weekend my friend was at my house and wanted to show me a song on his iphone 4, I warned him that the quality through the cable was terrible but said he could show me anyway. We plugged the minijack into his phone and to my surpise it sounded great!
Is there a physical difference between the jacks on the iphone 4 and iphone 5 and could that be the cause??

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