Why is the sound out of sync with the video on my PC laptop?

The sound is out of sync with the video, it skips (like the old-fashioned vinyl records) or there is no sound at all. As well, the video portion is jerky.
I'm travelling and don't have access to a TV so have to watch it on my PC laptop.
I've rebooted my laptop a couple of times, but the problem re-occurs.

In what app?
Have you restarted or reset the device?

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