Why is the text not showing up on the form fields?

I recently had Adobe Acrobat XI Pro installed on my computer. Sometimes I receive documents that have text missing from the fields. I do not have the option to "fix fields" under EDIT? One other person in my office has this option and the text will appear. We seem to have the same version so I'm not sure how to fix this? Any help would be appreciated. Thanks!

Many applications can be user modified and have additional tools or add  ins add to the program. And example is the PDF Maker added to MS Office.
You will need to add the code to fix the fields and add a menu item option to call the function.
Script to Fix Mac OSX Preview.app Form Fill and Save
The code for adding the menu item is custom for the function name.
Does your co-worker know how or who installed the code and can you get them to add the code to your system?

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