Why is the Up to date program not working correctly and letting me download Lion when I have a qualifying system?

The Apple online store doesn't seem to recognize my serial number or says it is not correct?  What is going on with this???

Well I finally figured out why my serial wasn't working. Apparently it was because my system was customised as opposed to off the rack, not sure why this should be a problem though.
Anyway, I used the old paper and fax method and have received confirmation that it is on it's way. If you haven't received confirmation I'd recommend chasing Apple to find out where it is.

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