Why is the video of the person I'm Skyping with pixelated?

I was Skyping with my boyfriend on my iPhone and never had a problem with Skype until a few days ago. I asked him if my picture on his side was pixelated and he said no that everything was clear even his picture. But on my side his video was pixelated but my video of my self was fine. I have tried everything to fix it! I rebooted my phone and my wifi and I have made sure nothing is running in the background and still nothing was fixed. He was and is still pixelated. My version of Skype is 5.13.0.496. I need help ASAP because it has been like this for almost a week. What do I do?

Hi and welcome to the Skype Community,
If the video you are receiving from your call partner is pixelated it could very well be caused by problems on their end. Ask him to make sure they are using the latest Skype version and ensure they have a stable, fast internet connection. It could also mean just moving around in the room a bit to get better WiFi reception. For good video quality it's also important to have enough light available in the room.

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