Why is the Voice Service Worst than any other phone?

I am getting no signal/service in MANY spots and I never had this issue with my Droid X.  I have tried putting the phone in 3g mode only and have no better luck.  Latest software loaded and no better results as well as performance based option on for battery.  Is this phone the only 4g phone worst on voice service or are all 4g phones not working correctly with the new SIM authentication? I know the towers are there?????

Hi Sean,
I am sincerely sorry to hear you are having trouble with our customer support.
Please, allow me to get in touch with you by email.
Thank you.
Arnaud.

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