Why is the zoom button grayed out when I scan

Operating system: Windows 7
Software: Adobe Elements CS2
Scanner Cannon 9000f
When I scan a single image the zoom button is grayed out, but when I scan multiple images it is activated.  How do I activate it for a single scan.  I have selected the item to complete the scan and it is still grayed out.
Thanks for your help.  Jim

The person has to have an apple device and also has to be registered with iMessage, otherwise of you try to message them their name will turn red with a ! Next to the name saying they are not a registered use of iMessage.
If your clicking on the name and typing in the box that pops up, you may be typing in the "subject" area. The iMessage has two sections to type in, the subject and content are. The bottom portion is the content area so if you have a message already started then use this area.
The "subject" portion can be turned off also in Settings, messages
It gives the option to turn off the subject portion here

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