Why is there a billing issue in my account?

Hi! I'd appreciate any support. I had a one-month, one-app subscription to Adobe Photoshop CC, but I decided to upgrade it to a one-year Creative Cloud Photography prepaid membership. I paid for the fees using a different credit card, and I had successfully upgraded my membership.
However, whenever I sign in, Adobe says there is a billing issue with my account.
I hope anyone can help me address this. Thanks a lot!
Sophia

Hi sophiadedace87,
Do one thing, Close all your Adobe apps open on your machine, then open the Creative cloud desktop apps.
Click on the GEAR icon at the top right corner and then click Preferences. [If there is anything installing from it, cancel that or wait for it then perform these steps.]
Then go to Accounts Tab and sign out from Creative cloud.
Now sign in back with the your email address on which the purchase was made. And then open your apps.
Let me know if still sees the error message.
Regards
Srishti A

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