Why is there an error when connecting to the Itunes store?

When I try to connect to my Itunes, it says there is an error and to try back later? I have never had an issue with this and am unsure what to do to fix it. Also, when I try to download the newest version of Itunes it says it can't find the file with the Itunes "installationpackage.msi"? I have never had any issues connecting to my Itunes store or downloading a newer version..

Hi gymtrainger55,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Similar Messages

  • Error when connecting to the itunes store

    Okay so everytime i try to get into the itunes store i get the message, "Itunes could not connect to the itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." I've had iTunes for 2 years and have never encountered this problem. Its been doing this for 2 weeks now. Please help!

    Hi gymtrainger55,
    When having iTunes Store connectivity issues, the following articles provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • TS1368 Has anyone found this article useful?  Any other suggestions to resolve the error, "cannot connect to the itunes store" ?

    Any other suggestions to resolve the error, "cannot connect to the itunes store" ?

    Hi paul.labiche,
    When having iTunes Store connectivity issues, the following articles provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

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    I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.

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    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

  • Why does my iPod say Connot connect to the iTunes store when my iPod is up to date and the time zone is okay

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    Can't connect to the iTunes Store
    http://support.apple.com/en-us/HT201400
    Take care,
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    Are you connected to the wi fi, or celular ?
    Try logging out and in from your apple id.
    Reset all settings. Settings > General > Reset > Reset all settings.
    Good luck !

  • "invalid argument" error message when connecting to the App store after upgrading iphone 4 to 5.0 firmware

    Hi everyone,
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    here is the situation :
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    - what is invalid argument mean anyway???
    - I have tried to renew the lease in the network settings, it didn't work
    - I have tried to reset the network setting, it didn't help
    - I have checked in the network setting for the IP address, it starts with 192.xx.xx..... which is supposed to be a good thing as opposed to 162.xx.xx....
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    - I have tried unauthorising my computer to any accounts because we were afraid that using two iphones with two different itunes store accounts one the same computer may have caused these problems.. but no luck
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    Hi!
    I'm also using Air SDK 15 and I'm getting  Invalid Bundle Error:
    Adobe Air iOS Invalid Bundle
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  • I can't purchase The Daily App after the 14 day free trial it gives me an error code that it can't connect t the iTunes store.

    I can't purchase The Daily App after the 14 day free trial it gives me the following error code.  We were unable to process your purchase because we encountered the following error:  Cannot connect to the iTunes Store.  Please try subscribing again by going to Subscription Offer in the settings menu.  The app does show up and indicates that it is installed I can't figure out what is going on........any ideas would be greatly appreciated.

    If you're having problems with the App Store you might try this:
    1 - enable the Debug menu in App Store:
    open the Terminal application.
    copy the command below and paste into the Terminal window:
    defaults write com.apple.appstore ShowDebugMenu -bool true
    followed by Enter.
    launch App Store, login.
    2 - select the Debug ➙ Reset Application option:
    3 - launch App Store, login and try again.
    OT

  • TS3694 I keep getting the errors 12001 and 11222. Anyone out there know why I get these errors trying to connect to the iTunes store?

    I keep getting the errors 12001 and 11222. Anyone out there know why I get these errors trying to connect to the iTunes store?

    http://manuals.info.apple.com/en_US/NewtonProgrammerRef20.PDFError12001
    Error 11222
    http://support.apple.com/kb/TS3297

  • I'm having some strange (& Inconsistent) errors when I try to connect to the iTunes store..

    Hello there, so I was enjoying listening to music and using my various apps when suddenly I could no longer connect to the iTunes store. I went to update my apps and I was told itunes could not connect to the store 'Error 310'. I went to go online and post a question only to find my account had been suspended until I changed the password. I did so and no one managed to reply to my problem. Anyway, later that day suddenly it did connect, however when I tried to download updates I was given 'error 8003'.
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    Finally, I have checked and doubled checked and cannot find firewall or programme conflicts, and other wifi devices in my house seem to access the store succesfully.
    I would like to update itunes but, is it possible to update it from the website without the total reinstall? Will all my music be safe? It could just be my current version has decided not to play ball anymore.
    I'll be checking back here regularly, but thank you in advance. Also, to prewarn you, myself and computers do not always get on very well... I'm reasonably good at using them to be fair but since my first ICT lesson it's been known that computers don't seem to behave for me. So if you give me instructions please feel free to treat me like an idiot and spell them out.

    Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
    Anyone who find this; I disabled all extension in chrome. I then searched the word proxy in the settings section. A button came up, "change proxy settings" I clicked on it. Earlier it was greyed out as an extension was interefering.. It brought up a box with my own settings from my computer. Then I clicked LAN settings, then unchecked the 'Use a proxy server' button.
    P.S. If you're using chrome, bail, and dowload Komodo Dragon. It's virtually identical, but you're not tracked, and you can use chrome extensions, and you can quickily transfer your chrome preferences into it.

  • I get an error that says can't connect to the itunes store when I search for a specific artist only

    Hi all,
    When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store".  This only happens when I search for music by this band.  I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine.  But for some reason, it doesn't work with this artist.  The band name is July for Kings.  Not sure if anyone else has had this issue, but I hope so!
    Thanks,
    Rick

    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
    hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

  • When the system status says icloud is OK but it reports "encountered an error when connecting to the server", where do you report the problem, or how do you connect?

    When the system status says icloud is OK but logon reports "encountered an error when connecting to the server", where do you report the problem, or how do you connect?

    Yes i am hoping staff here will look into things, even if i can not get the speeds back what i previously had for near 6 months it would be nice to know why i can not and why the download has dropped by around 10Mb and why my upload is now inconsistant.
    Ironically the post concerned got edited because i actually posted the full rather silly reply the Indian call centre made babbling on about down rates rather than the uprate i queried with them.
    Bit of a shambles really no real way on BTs web site to contact anyone with regards to broadband issues.
    The form which you kindly suggested and i appreciated your help ended up in the hands of someone who either did not bother to read the query or just had such a poor grasp of English they did not understand the query.
    Pretty pathetic really when BT are the largest telco in the UK. I think ill be taking my broadband business elsewhere regardless at the end of my 18 month contract, while im sure staff here are wonderful and may even yet help me, i do not particularly want to go through the almost like pulling teeth pain of getting any future issue looked at.
    They are great at quickly fixing voice line problems and have a great test on their site. Broadband side of things and support for that though seems a shambles.

  • When I open itunes, itunes could not connect to the itunes store with unknown error code Ox80090318 although I am connected to internet

    My Windows 8.1 laptop is connected with internet. However, when I open itunes, I got the message:
    itunes could not connect to the itunes store. An unknow error occurred (Ox80090318). Make sure your network connection is active and try again.
    No matter how I try, the message keeps on coming back and itunes will not connect itune store.
    Can someone tell me why please.

    Hello yukgmn,
    To troubleshoot the error 0x80090318 in the iTunes Store, please follow the steps in the article linked to below.
    Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
    Thanks for using the Apple Support Communities!
    Cheers,
    Alex H.

  • TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store.  An unknown error occured (-3212).  Also when I plug my iphone in to the computer it doesn't ever pick it up

    I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store.  An unknown error occured (-3212).  Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

    same here no solutions

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