WHY IS THERE NO DIRECT SUPPORT FROM APPLE

It is so hard to know if the support from the Apple support community is legit when one is not tech savvy we have members calling each other names, lingo that I don't undertsand and the last time I tried some advice I buggered up my whole system!!
My issues with search for emails on me.com or it simply cant be done ... I don't see why its so hard. I joined mobile me as internet had issues in China for gmail.
Now its a nightmare and Apple is doing nothing about it. I don't even know who to ask about getting out of icloud mail or reroute all me emails back to gmail now that I have a VPN.
I looked at the related forums and there is never a clear cut answer helllllpppp!!

If you want support from Apple you need to contact them by phone or visit a store.
If you are still under warranty, that would be the best thing to do anyway.
There are no Apple techs here on these forums. Apart from the hosts who manage the site, all the people posting here are volunteers; users, the same as you.
The quality of the advice varies, and considering it costs nothing, I'd argue it is good value, but one should be prudent and not believe everything that is said, though you could also apply the same to life in general.
This site is more extensive than many realize and finding the right place to post your problem can help enormously, as people tend to hang in the forums that they know most about.
Here is a link to the site map to explore.
http://www.apple.com/support/sitemap/
Remember you can always contact an Apple store for professional help.

Similar Messages

  • Why is there no official support from apple to use an iPad as second display for mac/PC?

    I know there are one or two apps for that but they work over a wifi network, which is very laggy. I feel like an official solution would work ten times better, especially if apple'd be willing to construct a new port on the iPad to make it wired. This will eliminate lag and power issues.
    I personally love the ipad, but it has literally zero added value to my life. If this particular option becomes available though, I'll buy an iPad that same day.

    Send your suggestion to Apple.
    http://www.apple.com/feedback/ipad.html
     Cheers, Tom

  • How to get direct support from apple

    Hi, I am a new iPod user... I have just created a new account and I am having problems with language support. So I tried to get support from Apple and ended up here...
    So my first question is, is this forum being maintained exclusively by iPod users or are there any apple employees helping too? Is there otherwise some other way to get help online from apple or are we on our own, just as if we were using any piece of freeware software?
    And here is the original question that made me look for support: I live in Spain but like to use my PC in English. My Windows is configured for English, and so is the iTunes software. But since I have registered my user account under a Spanish location, I cannot avoid getting the iTunes Store in Spanish language. The result is a mixture of Spanish and English in the iTunes window. Is there a way of changing that and keeping my Spanish profile and billing details while getting all text in English?
    By the way there must be a bug in the registration process... the first time the credit card data is requested, it says "if you live outside the US click here", so I clicked there, then selected "Spain" and I got an OK screen which ended my registration process... but the account was not created, since I was getting "unexistant account" responses. So I had to create the same account again... the second time iTunes knew I was in Spain so I could proceed with the credit card data and the account was created. This means that the screen flow fails to create a proper account in the cases where you have to select a different billing country.
    OK... that is all, sorry for the long list of questions.

    is this forum being maintained exclusively by iPod users or are there any apple employees helping too?
    Though on rare occasions you will see a post from an Apple employee, the Discussions are intended for user-to-user assistance only. There is no guarantee, nor even a strong likelihood, that an Apple employee will ever respond to any post here.
    Is there otherwise some other way to get help online from apple or are we on our own, just as if we were using any piece of freeware software?
    It depends on the problem. If you're having a technical problem with iTunes or an iPod, you can call Apple tech support (there is no support via email for problems with Apple hardware or applications). The call may not be free, depending on when you purchased your iPod and whether or not you have AppleCare for it.
    If you have a problem with the iTunes Store, then go to the iTunes Store Customer Service site, select the page most appropriate for your issue, and submit the web form that you'll find at the bottom of those pages (note that the form won't be on any KnowledgeBase article page, only those from the Store itself).
    I cannot avoid getting the iTunes Store in Spanish language.
    To the best of my knowledge, the Spanish iTunes Store itself is only available with Spanish titles, etc., regardless of what language you have your system set for.
    As to your registration, did you get the account created successfully? Or is there still a problem and if so, where is it hanging up?

  • Why is there not more support from VMware for Sprng 1.2 for Python

    It would seem that VMware/Pivotal would support the framework that was created for Python. What happened?

    If you want support from Apple you need to contact them by phone or visit a store.
    If you are still under warranty, that would be the best thing to do anyway.
    There are no Apple techs here on these forums. Apart from the hosts who manage the site, all the people posting here are volunteers; users, the same as you.
    The quality of the advice varies, and considering it costs nothing, I'd argue it is good value, but one should be prudent and not believe everything that is said, though you could also apply the same to life in general.
    This site is more extensive than many realize and finding the right place to post your problem can help enormously, as people tend to hang in the forums that they know most about.
    Here is a link to the site map to explore.
    http://www.apple.com/support/sitemap/
    Remember you can always contact an Apple store for professional help.

  • Why is there no sound coming from my mac air book ?

    why is there no sound coming from my mac aribook?

    There are many possible causes for this issue. Take each of the following steps that you haven't already tried.
    1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.
    2. If your model has an audio-out (headphone) port, and anything is plugged in, unplug it before putting the system to sleep.
    3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.
    4. If you've installed a software equalizer called "Boom" or anything similar, update or delete it and restart.
    5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.
    6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select the Output tab. If the Mute boxes are checked, uncheck them. Move the Volume sliders all the way to the right.
    7. If a red light is coming from the audio-out port, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.
    If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
    8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.
    9. If you have a MacBook Air, turn off Bluetooth and restart.
    10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
    11. Reset the NVRAM.
    12. Reset the SMC.
    13. Reinstall OS X after backing up all data. For a possible shortcut, see this thread.
    14. Make a "Genius" appointment at an Apple Store.

  • Impeccable support from Apple...

    Dear all,
    I feel that I need to say this, in view of all the negative posts regarding support from Apple.
    I am, admittedly, on my 4th MB. 1st's case was badly designed, and I returned it straight away as I had so many problems of the same ilk with my old PB. The next RSDd, but had great, if not perfect support from Apple, and came away with a perfect model, apart from its line out not working. I tour with my laptop, so this was retty much a killer for me. Now, here I am on my week 38 and am not having any problems at all.
    While I know that some would consider a 4th replacement hard to bare, I have had wonderful support from the Regent Street store. They have been very accomodating and helpful, and most of all understanding. It seems that they take your situation in to account very seriously indeed, and I guess the only service I have had comparable to it is private banking. All of my cases have been reviewed individually, and I feel that they take all of them seriously, offering the best solutions they can.
    I know that some have had bad experiences: the point of my post is not to gloat in any way at all, it is purely to say thanks to the staff who have been so helpful, and also to provide a very positive experience were anyone to do a search of these forums.
    I do rely on Apple products for my profession, but in no way feel any affiliation with them for those reasons. I do feel very indebted to them, however, for providing great customer support and, whilst experiencing teething problems with their product, dealing with it in a very professional way indeed.
    To those having difficulty, I wish the very best of luck, but I just wanted to add something that I feel is very positive to these forums which tend (of course, due to their nature) to be full of negative views.
    All the best, Fred

    Apple no longer directly approves nor sponsors user groups. The coordination of user groups has been passed to a separate advisory board. You can find information and ask to be included in their listing here:
    http://appleusergroupresources.com/
    Regards.

  • Are There Any Official Answers From Apple/Logic Team To All Our Questions?

    Are There Any Official Answers From Apple/Logic Team To All Our Questions Here?????
    Why is Logic's interface still heavy Graphically? My G5 Dual 2.5 with 5.5 Gig ram is not enough? see how Cubase handels graphics on the same machine or even ProTools??? by the way I am a Logic user for more than 15 years, so I guess Apple knows exactly that their clients are faithfull to their products so why Logic is still outdated in many aspects, if Apple does not have the intension to make Logic the industry STANDARD they can tell us clearly

    Thoughts???
    Sure; that if this was once an awesome app that i would either go back to that version or, having been seduced by new features etc., i find that i can't live without them then I would (and have ) dl Reaper (mac, free), try the Sonar7 demo bootcamped (a truly awesome app), find an le version of Cubase (there's no demo and the full version ain't cheap) and try 'em all out on a second machine over a long, slow weekend. They all have strengths and weaknesses. They all have problems for some users. if you can get around on one of them you can quickly gain passable competence on any of them and at the very least you'll learn new things you can do with Logic and, more than likely, learn that Logic is still your favorite. 8 is a major overhaul, it's bound to take a few patches to get it right. Do we want it to be perfect out of the box? Of course. Is that ever gonna' happen? Noooo ... but if it doesn't work, go back to 7, hassle Apple about and wait till the fix it.
    Good luck!

  • Why is there no sound coming from my Ipod speaker?

    Why is there no sound coming from my ipod speaker?

    Do headphones work?
    Do you have volume set to max?
    You can try the standard fixes:
    - Reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.
    If you still have the problem then it is likely have a hardware problem and an appointment at the Geniu Bar of an Apple store is in order.

  • I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

    I uploded the new itunes software and now my ipod touch is not getting reconized in my itunes. I went through all the trouble shooting support from apple. But I do have a avast antivirus on my computer i wonder if that is what is holding it up

    Could be since it (security software) is listed as #5 in the following:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • Unbelieveable lack of support from Apple (error -50 issue)

    Well I've just updated iTunes again and of course, I still have the -50 error trying to download the video I purchased over a month ago. That's at least 3 or 4 releases of the software and still no fix. And before somebody recommends that I do the things mentioned on this forum (like deleting the .tmp file and rebuilding your music), I've done all of those. Also, I purchased a ringtone the other day for my iPhone and it downloaded just fine SO THE ISSUE IS OBVIOUSLY RELATED TO iTunes and a large (over 2gig) video file and has nothing to do with my computer.
    What really gets me is that I've posted more than once on this subject, along with other people, and have absolutely no support from Apple. Oh well, at least I have a $100 voucher I can use for something. Maybe I can get my $10 back for the video I paid for....
    I also have a mac Mini so I really consider myself a good Apple customer. To bad they don't really seem to care....
    Andrew McIntyre

    Just a thought,
    have you tried deauthorising your account and reauthorising?
    don't know if it would work but just trying to help

  • I bought an application in itunes. When i opened the application, it asked me the access key that was sent throught my email address. But when i open my email address, there was no message from apple. how was that? where can i get the access key?

    i bought an application in itunes. When i opened the application, it asked me the access key that was sent throught my email address. But when i open my email address, there was no message from apple. how was that? where can i get the access key?

    Apple doesn't send access keys for apps. Which app was this?

  • Someone who can say how to get Adpbe flash player version 11.2.202.197 to work together with Lion on mac mini. Support from Apple can obviously not help the problem and do not care if it works

    Someone who can say how to get Adpbe flash player version 11.2.202.197 to work together with Lion on mac mini. Support from Apple can obviously not help the problem and do not care if it works

    Adobe flash player version 11.2.202.197 is for Windows Vista / Windows 7 / Vista 64 / Windows 7 64
    Adobe Flash Player version 11.1.102.55 is the current version for Snow Leopard and Lion.
    Adobe - Install Adobe Flash Player

  • Last 6 months back brought i pod for 50$, but i came to know that,the product is vintage model, hence no support from apple, now problem is that ipod is not working, and the serial number is edited by host ,can u pls reach me on edited by host

    last 6 months back brought i pod for 50$, but i came to know that,the product is vintage model, hence no support from apple, now problem is that ipod is not working, and the serial number is <edited by host>,can u pls reach me on <edited by host> 

    This is a user-to-user support site not a place to reach techs. You can make a Genius Bar appointment at your nearest Apple Store and see if you can do an out-of-warranty replacement or you can use a 3rd party repair site.

  • If we got Nexus 1000V from VMWARE , can we add the N1K to our CCO ( Cisco Account ) to have direct support from Cisco

    Hi
    If we got Nexus 1000V from VMWARE , can we add the N1K to our CCO ( Cisco Account ) to have direct support from Cisco
    as sometimes it take some more time to get answer from VMWARE -> Cisco
    Thanks

    No.  When you purchase support from Vmware, they are your support contact and they will escalate support to Cisco on your behalf if needed.  This is the case for all OEM support.  Cisco provides support for RHEL, Microsoft and VMware.  We follow the same practice. 
    Deciding who to purchase support from is a decision of single point of contact for all VMware & N1K related issues vs. maintaining separate support contracts with each vendor individually.
    Regards,
    Robert

  • I m facing challenges while connecting to wi fi , i bought my 5s in dubai , however this is a verizon carrier activated device , so i m not getting support from apple uae, plz suggest , i bought 5s to simplify things and ended up making things very comple

    I m facing challenges while connecting to wi fi , i bought my 5s in dubai , however this is a verizon carrier activated device from US , so i m not getting support from apple uae, plz suggest , i bought 5s to simplify things and ended up making things very complex

    You have not replied in full.
    Check here warranty status https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Check here for Hardware troubleshooting.
    Regarding warranty and out-of-warranty services you already have answer. Verizon will help only if they sold the iPhone.
    Incidentally in UAE
    Technical support for iPhone in this region is provided by the carrier, not Apple.
    So, Contact DU.
    Best

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