Why is there no link to send a reset for security questions?

What the title says. I can't make any purchases.

1)  Apple ID: All about Apple ID security questions
If necessary
2)  See Here.  Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • I send a reset for security question and do not receive an email

    please help much appreciated for help.

    You've checked the spam folder as well as the inbox on your rescue email account, and you've tried clicking the reset link again ?
    If you can't find the email then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you could check that you rescue email address is spelt correctly in case you need it in the future : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 The link so you can reset your security question doesn't send to my email why ?

    The link so you can reset your security question doesn't send to my email why ? Why can you guys take out those question when nobody is gonna try to hack your account ,everything you need is a strong password .

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you aren't receiving the email to your rescue email account (and you've checked the spam folder on that account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset then if it's available in your country you could change to 2-step verification instead : http://support.apple.com/kb/HT5570

  • Why won't my mac pro let me reset my security questions?

    why won't my mac pro let me reset my security questions?

    Solution may be found if you search in the "More Like This" section over in the right column. 

  • How do I send a reset my security questions on a different email address

    When I want to send a request to reset my security questions if gives me a wrong email address

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (76809)

  • Why am I not receiving an email to reset my security questions?

    I need to recover my security questions because I forgot them and I want to make store purchases, but they require me to answer my security questions. I've tried sending myself multiple resets for my security questions, but apple won't send me a single email. Alot of other people has had this problem too. What do I do?

    Either they got caught in a spam filter, or they're being sent to an address other than the one you're checking, or there's a problem on Apple's servers. If you can't find them, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (101253)

  • I got "Invalid link" when I to reset my security questions from rescue email. Moreover when I log in into my Apple ID and click on Passwords and Security I'm thrown out with the message "An unknown error has occurred".

    Here is my problem:
    Need to change my email with the one that currently I'm using for rescue
    Planed to change first the rescue email with a new one.
    But:
    I Forgot the security questions
    Followed the reset security questions instructions.
    Got the email on the rescue address but The link I've got on my rescue email to reset my security questions is invalid. By now the 3 hour window for the validity of the link is gone.
    If I go via Apple ID, I login successfully but when I select Security I'm thrown back into Manage your Apple ID screen that displays now as well this message "An unknown error has occurred"
    Tried several times, the same again and again.
    On top of the long hours on the forums I spent 20 minutes over the phone with the US support on  international charge, eventually I hanged up while waiting too long for the 3 rd expert but got an email later on indicating to clear my browser history and try again, which didn't work. Case number 519598448. Used my laptop with IE and my iPad, same result.

    This problem now appears for me too.
    When using iforgot.apple.com email-verification clicking the reset link results in the "Invalid Link" error.
    The error, that caused me to do this (password failing to verify against iCloud) has vanished since though.

  • HT5312 Why haven't I received an email to reset my security questions

    Why havent i received an email to reset my security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98034)

  • Why didn't i receive an email to reset my security questions

    when i purchase an app these stupid secritye questions keep showing up and i dont even remeber them. i tried to reset it and apple said that they sent an email but i didn't receive it. i ried this like 8 TIMES!!!! very displeased!!!

    Have you checked your spam/junk folder if you have one?. If the rescue email was not verified then you will not receive it and to send a verification email you need to answer the security questions. You need to contact AppleCare for assistrance:
    http://support.apple.com/kb/HT5699

  • HT5312 I am trying to reset security questions.  I have made sure i have 2nd email address.  I have verified email address.  I go to send reset for security questions and i am not getting email back.

    I am trying to purchase songs.  I am ask 2 security questions.  I can't remember answers.  I hit the send reset, security questions.  I am not getting any response back.  I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing. 
    I have a $15 itunes card tied to this.  Any help is appreciated.

    Hi CDB,
    A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
    http://support.apple.com/kb/ht5570
    Cheers,
    GB

  • Why is it when I ask apple to reset my security questions to my email inbox I never ever receive an email and no I can't use the money I have in iTunes.

    Frustrated or what, how on earth do I get to spend my voucher on iTunes f I never ever receive the security reset email? Can anyone help me please?

    You won't be able to view or change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I need to reset my security questions however there is no option to send a reset link to email address anyone help?

    I need to reset my security questions however there is no option to send a reset link to email address anyone help?

    Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

  • What should I do if there isn't a link to send me an email to reset my security questions?

    When I go to appleid.apple.com to reset my security questions it tells me to click on a link to send a reset to my email. However, the link isn't there and I don't know how to fix it.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117291)

  • What do I do if I'm trying to reset my security questions but the link "send reset security information email to [rescue email address] isn't there on the screen? I need to click the link but it's not on the screen.

    Trying to rest my security questions but the link isn't there

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118868)

  • Why can't I send a code to reset my security questions but I have a rescue email address?

    Why can't I send a code to reset my security questions but I have a rescue email address?

    If you have a rescue email address on your account then you will see a reset link on your account : http://support.apple.com/kb/HT6170
    If you only have alternate/secondary email addresses on your account then you won't get the reset link, an you won't be able to add a rescue email address until you can answer your questions - you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then add one for potential future use : http://support.apple.com/kb/HT5620

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