Why is there not support

Is there any particular reason that MSI doesn't support its customers? I have a KT400 Ultra board that has a bios update (1.4) that has a known issue of giving incorrect temperature readings. This issue has been known for a while now and yet there is no solution for it other than rolling back your bios and losing the support offered with the 1.4 bios. There is a known issue with the via chipset and the crc error and the only solution I have found for my system is a beta patch written by a 3rd party. Does MSI not care about getting repeat business? The crc issue is to the point now that I am going to have to replace my board and if MSI support is this bad why would I want to but another board from them?

Hi,
The temp reading is a bit strange, I know, but there is no single board on the planet that measure them correct...
This because the diode inside the XP-chip has a marging of +/-10% off :D
As for the CRC error, that was fixed sinds BIOS 1.3, so what's the problem?

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