Why is this website saying my number isn't an Orange/EE number when I try log in

Been an Orange customer for years on this number - now live overseas, but keep it topped up and try to use sim regularly. I can receive texts and missed call notifications okay, but can't log in to add credit. Or do anything account-wise for that matter. Appreciate any pointers or help in here!

Hi 
Welcome to the Community!
Have you tried in a different browser. Or try deleting the cookies and cache in your web browser settings.
Do you know if your PAYG account is fully registered?
Thanks. 

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