Why is updating Illustrator, Photoshop and PremierPro failing?

My creative cloud says I have updates for my programs but when I hit update it fails and tells me to contact customer support.  Any idea about what might be wrong?

Nobody can tell you anything without proper system info or other technical details like from what versions you are upgrading.
Mylenium

Similar Messages

  • I am having issues updating my Photoshop and Illustrator CC?

    I am having issues updating my Photoshop and Illustrator CC? It keeps going to a page where it is telling me to download a trial. I already made my payment in December.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Updating to Mavericks issues with Illustrator, Photoshop and Dreamweaver

    Since updating to Mavericks I am having problems with Illustrator, Photoshop and Dreamweaver opening files on Parallels VM and network servers. Will updating Java to 7 help? Everything worked before upgrade. Photoshop say files are empty, in Dreamweaver the document is blank and Illustrator crashes. If I open the files off my local machine everything works fine.

    Go to each program forum, in OVERVIEW mode
    Then, in the area just under Ask a Question, type in
    maverick
    or
    mavericks
    or
    10.9
    You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

  • I cannot download updates re photoshop and illustrator error message unable to extract files

    I am still new to all of this
    I cannot download updates re photoshop and illustrator an  error message comes up saying that I am  unable to extract files
    I do have an open case number re this query but am rarely free during office hours to sort
    thanks Viv

    Please give more info so  we can help you.
    Witch operating system, photoshop cc or cs6 and what error message came up

  • I cannot upload the latest update for photoshop and I am not sure as to why or how to resolve this.

    I cannot upload the latest update for photoshop and I am not sure as to why or how to resolve this.

    Are you connecting via wifi? if so try an eithernet cable as I have found on windows 8 running the adobe manager will disconnect the broadband modem from the internet and requires rebooting the modem. But a direct cable to the modem works just fine.

  • Not able to edit assets in Illustrator/Photoshop and save over existing assets in Edge animation

    Not able to edit assets in Illustrator/Photoshop and save over existing assets in Edge animation to update image changes. Has Adobe changed this capability with new releases? Does this mean to update an asset on the Edge animation timeline, you have to copy and paste all the animations of that old asset over to the new imported asset?

    Hi, CamShazam-
    You should be able to save over existing assets in the images/ folder, then close and reopen the file.  The other option is to save your assets and then use the swap image option in the properties panel.  Is this what you're talking about?  Thanks,
    -Elaine

  • I'm having problems with Adobe Illustrator , Photoshop and MediaEncoder !

    I'm having problems with Adobe Illustrator , Photoshop and MediaEncoder !
    The ilustrator when opening files from a lack of memory of which I own already find it hard 11Gbram , Photoshop crashes inesperdamente and the Media Encoder is not converting the video in nnehuma the options requested .
    Would like guidance , never had such problems with Adobe software . Today got a MacPro 2x2,2.66 Ghz Dual Core Intel Xeon 11Gbram 240GB SSD .

    Hi Mw,
    Will it be possible for you to join the connect session: https://my.adobeconnect.com/rbhunwal
    I want to have a look into this.
    Thanks & Regards,
    Raghuveer

  • Illustrator, Photoshop and InDesign are continually crashing

    I am having real issues when using Illustrator, Photoshop and InDesign. Linking files continually crashes the software, can anyone help please it's driving me nuts!

    NG TDP,
    It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky, at least for a while, but it is better to be safe than sorry.
    In addition to the (far greater) risk of file corruption, some issues are mentioned here:
    http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

  • Frequent crashes in Illustrator, Photoshop and InDesign CS6

    Installed CS6 Design Standard on Windows 7 64 bit PCs. We get frequent crashes in Illustrator, Photoshop and InDesign. Specifically for InDesign it says it was due to an unhandled exception (exception code c0000005) and APPFRAMEWORK.rpln. The PCs are Dell Optiplex 7010 with 16 gigs of ram. Is this a common problem in Win 7 and CS6? What can be done to fix this?

    It's not a "common problem" and your info suggests that this is not at all related to Adobe at all. It's some driver crashing. Find the exact system info and crash details:
    Working with your Operating System’s Tools
    Mylenium

  • I need to update illustrator, flash and after effects and I keep getting the same error 49 over and over

    I need to update illustrator, flash and after effects and I keep getting the same error 49 over and over. Please help thanks!

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • How can I just buy illustrator, photoshop, and indesign?

    How can I just buy illustrator, photoshop, and indesign?

    Be aware CS6 Applications ARE NOT the most recent applications.
    CS6 applications are older and are missing features found in the RENTAL software (CC). Paying for CS6 applications, means you are NOT paying for current features available in the RENTAL applications.
    I urge you to compare feature sets and not assume that CS6 applications contain CC features.

  • Updating CC Photoshop and Illustrator on Mac stuck at 0%

    I just installed Creative Cloud on a new Macbook Pro and was notified about Photoshop and Illustrator updates. I try update them and they just stay stuck at 0%. I've tried this a few different times on different days and wifi networks with the same result. Here are the screenshots.
    It just stays like the second screenshot no matter how long I leave it there.
    How can I update the software?

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Linking and updating between photoshop and illustrator cs6

    Im having trouble with linking my files from photoshop to illustrator on a mac.
    Im using CS6 and it used to work fine, I'm not sure if I disabled a option somewhere but now It doesn't update the files when I make changes.
    For example if I'm making a change in photoshop and saving it, It should ask me to update in illustrator but it doesn't

    @SP/RAA
    Jean posted perhaps the best solution for your problem.
    A template is an Illustrator document for startup. You can create a document...place all the colors you want to the Swatches panel....insert contents to symbol, brushes, graphic styles and so on. Then you can go File > Save as Template.
    Now...when you want to start a new document..you could File > New from Template. Then new document will have all the stuffs of the template, including other specifications like rulers viewed...guides...
    But even using template you cannot update a batch of documents...The template is only a document for start...and it does not keep linked to new documents based on it.
    Or you try via script (do not know how further it would help) or try the alternative given by Jean.
    Gustavo.

  • Updating Adobe Photoshop and Plug in Raw

    Hi, I have Photoshop CS5 Ext ver 12.0 x64 and Plug in Camera Raw ver 6.7.0.339 working on Win 7 Home. The issue I have is that I cannot update Adobe PS CS5 and Plug in Raw in order to work with Raw photos from a Nikon D5500. All attempts to update fail. Many thanks for any help to update my Adobe software related to Photoshop and plug ins.

    Please see this list for which minimum version of Camera Raw supports which cameras’ RAW files.
    Camera Raw plug-in | Supported cameras
    Nikon D5500 takes Camera Raw 8.8 which would need Photoshop CS6 or higher.
    You could use the free DNG Converter.

  • Update to Photoshop and Bridge

    I can not get Photoshop or Bridge to update. CS5 The update starts then gives error and states to try later...been going on for a week now.

    Engineer Bill wrote:
    I've tried all the suggestions I could find on the forum with no luck. This is my first time posting a question. Hope I'm doing it correctly. Bill
    Who or what is giving you that BS about "being up to date".  Disregard that nonsense.
    You're not expecting that Windows update would know about Adobe applications, are you?  Try the Updates menu item in Photoshop's Help menu.
    BOILERPLATE TEXT:
    If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
    A screen shot could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

Maybe you are looking for

  • Plot discontinuous data in labview graph/chart

    Hi, I would like to plot discontinuous data in a graph in labview.  The data is aquired and plotted over time - butduring certain periods there is no data aquired. I don't want during these times any "line" between the adjescent points - I just want

  • Change documents for P.Req. (BUS2009)

    Hi Folks, I need to raise an event for BUS2009 (Item release) P.req item. However, the Change Doc. Object (BANF) in t-code SWEC, is not compatible with BUS2009. Do any of you guys know af another Change Doc. object that kan be used or another solutio

  • Creating a project with 5.1 audio channels

    Hi, My camera can record in 5.1 channels (I have a multi channel mic for that). If I record using it, I obviously want to create a project that can include this and that will eventually will get me to create a DVD with 5.1 channels, so I can benefit

  • SOA Aggregation

    Hi All, I need your help on below scenario.. 1. reading the data from Database view 2 . do the some aggregation 3. send the data to BAM so which is best approach or practice for doing aggregation . 1. In Database view level 2. In Bpel Thanks Venkat

  • Updated Safari and now it's locked

    My browser kept telling me I was using an outdated version of safari so I finally updated it.  Only to find out that my operating system doesn't support the newest version.  Now the icon is grayed out and locked.  I searched out to fix this but it wa