Why isn't it activated?

I just activated a new phone because my iPhone broke, and it seems to not be working. On "My Devices" it says the phone has been changed to the new one. Can someoe help me?

good morning ... you state that your iPhone isn't working and you activated another device.. was the device a new one and is it also an iPhone or is it another phone you already had that WAS through Verizon?  if it was one the you already had,, did it have the same phone number as the iPhone ..
may I ask what steps you used to activate the phone.. did you do it with a representative? or through your account in My Verizon.. if you could provide us with the answers we will be more equipped to answer and solve your question and get you up and operating the way you should.. please let us know..

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