Why isn't my incoming email coming in?

Last night I received my email just fine. Today, however, I cannot get my incoming mail, nor will anything I wrote send out. I did try opening Thunderbird in safe mode and without add-ons (per the support suggestions) and it did attempt to send and receive my emails, but after 2 hours of still trying, I closed it out. I am not sure what to do now. I have been happy with Thunderbird thus far and really do not want to go back to Outlook! Can someone please enlighten?? Thanks for any help you can give...

Check to see if your anti-virus/firewall program is not blocking Thunderbird.
eg: if Norton
open norton click on 'Settings' > 'Network' > Smart firewall > Program rules locate Mozilla Thunderbird and set to 'Allow'
click on all the 'Apply' and OK buttons.

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