Why isn't my iphone able to update or restore?

My iphone recently has been really slow. I just realized that the control bar is not working now. I tried to update to the latest version but it said "error code: (3014). It gives me the same message when I try and restore it. Please help. Thanks

Hello Noah,
Thank you for the details of the issue you are experiencing when trying to update your iPhone. I recommend the following steps when seeing error 3014:
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#3014
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Aitamar wrote:
Dear Apple Support Team, …
Wrong!
this is a user2user board … no Apple employees here.
Start your request here:
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Why isn't my iphone able to update or restore?

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