Why isn't my security qeustion reset going to my email

When I send my security question reset email because I forgot it  the email is not going through
And both my primary email and rescue email are the same  and my email is also my Apple ID

I had issues too. I ended up scheduling for support to call me to reset my questions.

Similar Messages

  • HT1918 Why isn't my security code valid?

    I'm trying to update my billing info, but it is saying my security code is invalid when it is clearly printed on the back of my new card. HELP!

    USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html  "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."
    iTunes Store: My credit card's security code or zip code does not match my bank's records - http://support.apple.com/kb/TS1646
    Long thread on security code error with some things that worked for some people - https://discussions.apple.com/thread/2045791
    when i enter my security code for my credit card it says its invalid - https://discussions.apple.com/thread/3798384

  • I have been using my iphone and it will not allow me to reset my security qeustions and i have not gotten a email on how to reset it yet please help

    i have asked to have my security qeustions reset but have not gotten a email from them yet

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (91624)

  • How do i cange the email my 2 security questions reset information is sent to?

    I've lost the pasword for the email that the reset confirmation is suposed to be sent to. I've deleted that email from my list of emails for my account but it still sends the security question reset to the deleted email. How do i change that? I've read theough the apple support pages and a question like this wasn't addressed so please dont just send me a link to an apple support page. Any help would be great thanks.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 security questions reset

    cant get security questions reset, apple verified via email, still can purchase in itunes store.

    What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
    If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Why isn't my reset security question email sending?! I can't buy anything on my account because i have no clue what those questions were. Help!

    It says the email sent to reset the security questions, but the email doesn't show up when looked for in the email address to which it was sent. Is there another way that i can reset the security questions or just change the email to which it is sent?

    If it's not in the spam filter and you can't correctly answer two of the questions, you need to contact Apple.
    (77346)

  • TS1398 Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working!

    Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
    Come on Apple.....get this issue sorted out!

    Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.

  • I changed my email because I deleted the other one and I also forgot my security answers so I send a reset to my new email but it's not working it's going to the old one how do I send it to my new email

    I changed my email because I deleted the other one and I also forgot my security answers so I send a reset to my new email but it's not working it's going to the old one how do I send it to my new email

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (91761)

  • My husband uses adobe cs5. The clone tool isn't working and after resetting the tools adobe bridge now goes to picasa. How can we make the clone tool work and have bridge go to cs5 not picasa?

    My husband uses adobe cs5. The clone tool isn't working and after resetting the tools adobe bridge now goes to picasa. How can we make the clone tool work and have bridge go to cs5 not picasa?

    A lot more information about your hardware and software is needed.
    BOILERPLATE TEXT:
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    a screen shot of your settings or of the image could be very helpful too,
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Why isn't my back button in Safari not working? I am constantly resetting Safari.

    Why isn't my back button in Safari not working? I am constantly resetting Safari.

    Cheryl...
    Go to ~/Library/Caches/com.apple.Safari
    Move the Cache.db (or ApplicationCache.db) file from the com.apple. Safari folder to the Trash.
    Restart your Mac. Launch Safari. Try the back button.
    ~ (Tilde) character represents the Home folder.

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Why isn't my wifi connecting over a secure network? I typed the password in correctly, but it won't seem to connect.

    Why isn't my wifi connecting over a secure network? I typed the password in correctly, but it won't seem to connect.

    Tap Settings / Wi-Fi. Tap the blue circle with an arrow to the right of your network then tap: Forget This Network.
    Restart the iPad. Tap Settings / Wi-Fi. Tap the network name again then type in your password.
    If that didn't help, try here >  Apple - Support - iPad - Wi-Fi Assistant
    And try turning off your router for 5 minutes, then turn it back on. Try typing in the password again.

  • Why isn't my card going through on my account?

    Why isn't my card going through on my account? I'm trying to download a free app? what's the deal? why isn't it letting me?

    Why isn't my card going through on my account? I'm trying to download a free app? what's the deal? why isn't it letting me?

  • Why security questions reset email  doesnt reach me?

    Bought new Ipad 4Gs to replace Ipad2. Tried to purchase stuff from Itune. No problem inputting my Ipad ID and password but can't remember answer to security questions. Try going to Manage Account and click on resetting security questions. Clicked on "Send email to ....email address"   However despite trying umpteen times, the email with instructions how to set new answers to the security questions haven't reach me. i checked my primary email, alternative email an even icloud email. Nada.  Help! .  dteng

    Checked spam/junk mail folder. Not there either.  Tx

  • HT4623 Why isn't Apple talking about the security problem and the iOS software patch?

    Why isn't Apple telling us about the iOS security problem and the software patch?

    There's an iOS security problem already?
    They just issued an iOS update...

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