Why isn't PowerPoint SmartArt loading

I tried to download addin and it froze my MAC and put characters all over the screen
I tried to download adobe presenter and it said header
413
Header Length too Large
Here's one reply and my answer
1. Sameer Puri,
Dec 20, 2013 9:17 AM in reply to Princess Process
Report
Hi,
Are you uploading the pptx file in Content library or inside a meeting in Adobe Connect addin?
If in content library, smart arts will be dropped.. to make sure smartarts aren't dropped, upload the pptx file in addin inside a meeting or publish the file using Adobe Presenter to Connect..
Let us know your findings
Sameer Puri
The previous, duplicate thread is at http://forums.adobe.com/thread/1362669. Use this thread for following up.

Try clearing your cache or using a different browser to download Presenter. It may be that there is just extra or too much information trying to be passed when you click on the link. FireFox does that to me periodically.

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