Why isn't the itunes store search box working?
Okay so I type something into the search box and hit enter but then an error message pops up saying: We could not complete your itunes store request. An unkown error occured (0x00090320). What could be causing this and how do i fix it?
Could be an Apple problem All you can do is contact iTunes
Apple - Support - iTunes - Contact Us
Similar Messages
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Why isn't the iTunes Store loading up on iTunes?
The topic is self-explanatory. My laptop is a Windows 7 Ultimate, genuine product.
Diagnostics Result:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Gateway NV52 Series
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 003AB1100CE90F80
Current user is not an administrator.
The current local date and time is 2011-08-04 12:04:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e2a61b87e4a213e1b5f8db83b9865f0c
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {08F86F8D-903F-43C1-A25A-7F64AC0716FF}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {5A0A86DE-1C68-48BC-B8BB-79ACA7CDE998}
Description: Atheros AR5B93 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {8EF2056C-7CBC-4260-A832-3E69F8A548A9}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 192.168.1.95
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Thu Aug 04 11:49:24 2011
Lease Expires: Fri Aug 05 11:49:24 2011
DNS Servers: 192.168.1.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-9808).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-04 11:53:09.
iTunes used to load the iTunes Store up to now & I haven't been on the iTunes Store for weeks. Can somebody please help me with this issue?Sometimes the store takes a while to load. If it doesn't load try re-installing your iTunes.
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TS2771 Why isn't the iTunes Store working on my iPod touch
Every time it try to download and app it said iTunes Store not available
Can't connect to the iTunes Store
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Why isn't my iTunes store loading properly? It lists everything in text without images, and I can't seem to access the store when I try to search for music or movies etc.
1) The best way to relocate the iTunes library folder is to move the entire iTunes folder with all subfolders to the new path, then press and hold down shift as start iTunes and keep holding until prompted to choose a library, then browse to the relocated folder and open the file iTunes Library.itl inside it.
If you've done something different then provide some more details about what is where and I should be able to help.
2) Purchases on the device should automatically transfer to a Purchased on <DeviceName> playlist, but it my depend a bit on whether automatic iCloud downloads are enabled. If there is a cloudy link then the transfer might not happen. You can use File > Devices > Transfer Purchases. In iTunes you should also check out iTunes Store > Quick Links > Purchased > Music > Not on this computer.
3) Backup the device, then immediately restore it. In some cases you need to add a restore as new device into that equation. Obbviously not to be attempted until you're sure all your media is in your library. See Recover your iTunes library from your iPod or iOS device should it be needed.
4) I believe there is complimentary 1 incident 90-day support with hardware purchases, but no free software support for iTunes itself. AppleCare gets you a different level of support.
tt2 -
Why isn't the App Store and iTunes a choice for an app on my mini?
Why isn't the App Store and iTunes a choice for an app on my mini?
Either they've been moved to another home screen or dropped in a folder, in which case doing a search or resetting the Home Screen layout (Settings/General/Reset) should bring them up, or they've been turned off in General/Restrictions.
Regards. -
The search function in the itunes store does not work. It will accept a request and suggest searches but then it locks up and will not search. Clicking on the magnifying glass or a suggested search does nothing. Re-installing itunes has not helped.
everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help
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Why isn't the Apple store working?
Why isn't the Apple store working? I wanted to buy a iPad but I can't because the store isn't working. When will the store start working?
Apple is in the midst of announcing new products and they normally take the Apple Store offline while a keynote is in progress. The Apple Store will be back up when the keynote is over. Try back in about a half an hour or so.
Regards. -
Why isn't the App Store letting me install and update apps to my iPod Touch 3 Gen.?
Why isn't the app store letting me update or install Apps?
Because like a computer, you always need more space that the download size takes up. One reason is that the app needs to be expanded to be installed.
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When I use my iPhone and go into the iTunes Store Search, it clocks/gets-stuck in Loading.
Also if I select iTunes and App Store in Settings, nothing happens.
Any advice?
Thanks.I guess no advice. Thanks anyway.
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TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?
What do I do if music files purchased/downloaded for the iTunes store don't work properly?
Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.
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My PC is running Windows 7. I have downloaded the new OS Version for iTunes onto the computer. It all works fine from the iPod Touch, but when I click the block for the iTunes Store, I get the message that "iTunes has stopped working". What is wrong? How can I fix it so I can purchase from the store on my PC instead of having to use the small keyboard on the iPod Touch?
There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues! -
Why won't the iTunes Store allow me to make purchases and view my account information?
Hello,
I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
Problem #1 - iTunes store will not let me purchase music:
I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
Problem # 2 - iTunes store will not let me view my account information:
While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
Also, it might be helpful to note the following:
- I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
- Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
Cheers,
K.E.K.I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
It has to do with the cookie settings in Safari (of all things!)
https://discussions.apple.com/thread/3559322?start=0&tstart=0
I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
Good luck.
key search terms:
can't log into itunes
sign in to view account
can't access account in itunes -
Why can't the iTunes store notify me when new TV episodes are available?
Many times, I have had to purchase a TV show that isn't (yet) offered as a SeasonPass. Then, I have to check each week and buy the shows one at a time for the whole season. How difficult would it be for the iTunes store to offer a notification system telling me when a new episode is available... or, better yet, allow me to have the store automatically sell me the next episode when it is available (upgrade to Season Pass?). Apple iTunes Store is missing out on sales by not providing a simple solution to a simple problem. They already know which shows I've purchased, how tough would it be to provide some followup? --- Same holds true for when additional (previous) seasons are offered... why is the store making their customers do all the work?
Here again, Dave, I appreciate your answer...and it is probably the exact excuse that iTunes Store executives use to justify not correcting the situation. However, it too is a load of bull.
Apple has a database of the purchases of its customers. It also knows which shows were purchased on an episode basis (as opposed to a Season Pass)...generally because the show's producer didn't allow (or provide for a Season Pass for whatever reason). But again, regardless of the shows producer's "deal" with Apple regarding the show, there is NO excuse for Apple to not provide an easy mechanism for iTunes Store customers to track, and buy missing episodes. This is a win/win/win situation... the iTunes Customer, Apple, and the show's producer all get something! Don't tell me that Apple can't write an application that does this! We are not talking rocket science here. Most "sales" organizations attempt to upsell... create additional sales. Missed opportunity here.
I'm not even suggesting that the process be an "upgrade" to a Season Pass as far as pricing goes... merely a mechanical notification that additional episodes are available! This is clearly different than the "complete my album" system and would have absolutely nothing to do with the contractual relationship between Apple and the show's producers.
Again... it's too bad that Apple doesn't take these discussion comments seriously... there are substantial missed opportunities for TV show sales. Don't you guys that monitor these boards have any pull with Apple? After all, you've got almost 100k items of commentary on these boards...!!! -
HT3281 Can't find my podcast through the iTunes Store search engine
My podcast with the keyword "cairnhill" does not show up when I search the iTunes Store. It was working before Me.Com became iCloud. The podcast is still there and will download when a person subscribe to it. It just won't show up through the iTunes search engine. Can someone help please?
Areyou trying to search for it on an iOS device or on your computer?
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Why won't the iTunes store connect on my pc?
Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!
Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
iTunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.
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