Why isn't the serial number for my appletv 1st gen displayed in itunes

Iv'e noticed that in itunes 12 the serial number for my first generation appletv is no longer displayed. I also can no longer sync purchased movies to the apple tv.
I've tried relinking to the library, signing out and in of itunes store, and finally i did a factory reset. itunes does sync some of my music, but i still have some problems with certain files saying that they aren't compatible.

this is a user helping user forum so I would not wait around for somebody at apple giving you a reply
but one thing is that hd movies from itunes will likely not sync because the atv2g did 720p 30fps rather then 1g's 720 24fps and later appletv's do 1080p 30fps which of cause the 1g Apple TV can't play

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