Why isnt my adobe acrobat XI Pro activating after receiving serial no and redemption code

I received the serial number and redemption code after purchasing Adobe Acrobat XI Pro but I am unable to activate it. After entering the serial code, I thought I would be provided an option to activate but nothing happened. Help!

Entering the serial number will activate the product.  Or is it still in trial mode?

Similar Messages

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    Moving this discussion to the Acrobat Installation & Update Issues forum.

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    Yes, I purchased upgrade. While downloading XI, the program told me to uninstall my Adobe Acrobat 9 Pro so I did.  Do you think I need to reinstall 9 then try to download again?

  • Adobe Acrobat 9 pro crashing after install

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    I followed this and it worked!!!
    ANNOUNCEMENT: Please Read: Acrobat/CS6 Issue: Acrobat X no longer launches.
    Hide Details
    Issue:  Nothing happens when you launch Acrobat X 30 days after installing a CS6 suite. Solution: Re-activate Acrobat through another Suite product:
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    Close the application.
    Launch the same CS6 Suite product again.
    Sign in with your Adobe ID associated with CS6 suite to re-activate.
    Launch Acrobat X
    To permanently resolve this issue, please update all of your CS6 applications via the Adobe Application Manager
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  • Adobe Acrobat 9 Pro crashing after 6 sec of startup!

    i installed adobe acrobat and now it is crashing about 6 sec after everytime i open to use it. i have been using it for the past week and it worked fine. i even reinstalled all of it but the problem still exists.
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    Did you do the updates? At this point you may have to download them and install them manually. The updates are available at ftp://ftp.adobe.com/pub/adobe/acrobat/win/. Generally, they have to be installed in order with a reboot at the end.

  • Re: Adobe Acrobat X Pro crashes after update to 10.1.2

    Hi,
    After open preflight panel and try close PDF Acrobat 10.1.2 crash too (Adobe CS5.5 ru; Win7-64).
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    Jaco-6 for difficulties with the functioning of Acrobat I would recommend posting to the Acrobat forum.  The users in the Acrobat forum will be much familiar with how the application functions and the proper troubleshooting steps to apply.

  • Why didn't Adobe Acrobat XI Pro 11.0.05 uninstall the previous version

    Hello
    I have 2 installations of Acrobat according to my program and features list.
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    There is supposed to be a question about removing a previous version. However, you should have just had an update, not a new version. Are you sure that a new and separate version was installed? Did you actually install a new version or do the updates? I would check the folders in the Program Files and see if there are multiple Acrobat XI folders.

  • For adobe photoshop elements 13 the serial number and redemption code are not working.

    Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

    Thanks, I tried it, but that did not work.  Another Forum leader determined that I bought a WIN license and I have a MAC.  Not sure how that happened.  I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks.  If they don't reply, i will cancel the credit card charge.  That might get their attention.  What a terrible company.

  • How do I transfer the Adobe Acrobat XI Pro to a new computer?

    I downloaded Adobe Acrobat XI Pro from the internet last week and I am changing computers in my office today.  How can I transfer this program to my new computer when the program did not give me an option to SAVE it when downloading it?  I really want to use it on my new computer and do not wish to purchase it again since no one will be using the old computer after it is switched out.
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    I assume you have your S/N (or subscription information). In that case, you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. You should deactivate the version on the old computer so you keep your activations current. Also, be sure to register your installation, particularly with the S/N for the future so you have access to info online (like your S/N). Also make a backup of the install file on a CD or backup drive for the future -- a download may not always be available, and even if it is it may be hard to find.

  • Hi, I bought Adobe Acrobat XI Pro with 19 digi numbers but I can't register the product

    Hi, I bought Adobe Acrobat XI Pro with 19 digi Serial numbers but I can't register with the numbers

    See this Help page:  http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

    I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

    Hi Jock,
    I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
    Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
    Please let us know how it goes.
    Best,
    Sara

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