Why isnt my call banner notification working?

Just wondering why when I get an incoming call it doesnt pop up as a banner when I have it set to banner and im in an app.  Shouldnt it do this since its an option? I thought the point of having this was to not be interrupted while doing something. If someone has some kind of answer that would be great. thanks

Did you try the steps mentioned in this article?
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

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