Why isnt my ipod eligible for recovery?

Today while in the car with my mother, my Ipod was working fine. I brought it into the house and put it in the pockettof my pants for about 2 minutes. When I took it out, my touch screen wouldn't repond. I tried holing the home button and the hold button. It went to the "slide to power off screen" but still, the touch screen would'nt respond. I hooked it up to Itunes in hopes of restoring it, and it said my ipod was not eligible for restoration. The screen has not change from the "power off" and will not go off. Please help!

See the appropriate section in this Apple support document related to your issue.
http://support.apple.com/kb/ts2771
B-rock

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Hello Ashna, You can get more information about your problem from here :
1. http://support.apple.com/kb/TS1538
2. http://support.apple.com/kb/TS1363
3. http://support.apple.com/kb/TS1369
4. http://www.apple.com/in/support/ipodtouch/assistant/itunes/

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Certain routers have setting where un-recognized devices automatically get kicked off. Or else you are connected to someone elses router and they don't like that! Just ask the service provider.

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If you cannot operate the device nor get it to connect to iTunes, make sure the cable is not the problem, try another cable.
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ineedhelp13 wrote:
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Hello Adobe world,
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Lizzie,
An educational version cannot form the basis for an upgrade discount.
However, you should be able to get the new version at education discount.
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Did you check if Apple Mobile Device Service is still active? http://support.apple.com/kb/TS1567
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Why isnt my ipod eligible for recovery?

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