Why mu brand new macbook air always black screen while i use it with battery?

why mu brand new macbook air always black screen while i use it with battery?

Press F2 key couple of times.
Reset PRAM.  http://support.apple.com/kb/PH4405
Reset SMC.     http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Is the battery charged?
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.
Best.

Similar Messages

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    Take it back. You have 14 days from date of purchase for an exchange or refund.
    If this is a brand new MacBook, that should happen.

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  • Brand New MacBook Air Randomly Resetting (IMO WiFi Issue)

    Good evening,
    My problem is as follows:
    I purchased a brand new Macbook Air last week and since the get go have been having issues while transferring large amounts of data over WIFI. The issue is that it seems when there is no activity (I leave the files transferring and have no interaction with the computer) and the files are transferring, some sort of error occurs and creates the system to panic and subsequently reboots.
    I have contacted Apple, and they ran me through a few common procedures (Reset SMC, RAM, Disk Repair, etc...). On my own I also ran the Hardware Tool several times and the results was always the same (everything in perfectly working order). I also did a restore in the event that it may be some faulty system file, yet to no avail as the problem persists.
    As per my title, I believe it has something to do with WiFi card, as I even disconnected all peripherals (USB Apple Keyboard & My Passport External HDD), yet again and as mentioned above the system continues to reboot without any apparent reason.
    Below is a copy of the log, certain information has been changed such as UUID, but everything else is as is.
    Could it be a hardware problem? As I am only seeing (as of now) this happen whenever I leave the computer and it is downloading a file.
    Interval Since Last Panic Report:  23182 sec
    Panics Since Last Report:          4
    Anonymous UUID:                    XXXXXXXXXXXXXXX
    Mon Jan 21 14:24:33 2013
    panic(cpu 1 caller 0xffffff80004b7e75): Kernel trap at 0xffffff800078cf07, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000086, CR3: 0x00000000026f0000, CR4: 0x00000000001606e0
    RAX: 0xffffff80e9cbd190, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff80f0a6b1e0, RBP: 0xffffff80f0a6b240, RSI: 0x0000000000000000, RDI: 0x000000000025ed54
    R8:  0x00000000000001f4, R9:  0xffffff80f0a6b424, R10: 0x0000000000000000, R11: 0x0000000000000073
    R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff80e9cbd100, R15: 0x0000000000000002
    RFL: 0x0000000000010246, RIP: 0xffffff800078cf07, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000086, Error code: 0x0000000000000002, Fault CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80f0a6ae80 : 0xffffff800041d626
    0xffffff80f0a6aef0 : 0xffffff80004b7e75
    0xffffff80f0a6b0c0 : 0xffffff80004cd3bd
    0xffffff80f0a6b0e0 : 0xffffff800078cf07
    0xffffff80f0a6b240 : 0xffffff80005d9cea
    0xffffff80f0a6b490 : 0xffffff80005d4a33
    0xffffff80f0a6bb40 : 0xffffff80005ca16f
    0xffffff80f0a6bb90 : 0xffffff80005ca3f0
    0xffffff80f0a6bda0 : 0xffffff80005c9fcd
    0xffffff80f0a6bdc0 : 0xffffff800055e14c
    0xffffff80f0a6bdf0 : 0xffffff80005404db
    0xffffff80f0a6be80 : 0xffffff800053e681
    0xffffff80f0a6beb0 : 0xffffff80005388ac
    0xffffff80f0a6bf60 : 0xffffff800053f399
    0xffffff80f0a6bfb0 : 0xffffff80004b2957
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12C3103
    Kernel version:
    Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
    Kernel UUID: XXXXXXXXXXXXXXXXX
    Kernel slide:     0x0000000000200000
    Kernel text base: 0xffffff8000400000
    System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXXXXX)
    System uptime in nanoseconds: 2149794356756
    last loaded kext at 1064596934653: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f81ffd000, size 229376)
    last unloaded kext at 548151213734: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f81f14000, size 8192)
    loaded kexts:
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.1.2f9
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AGPM          100.12.81
    com.apple.driver.ApplePlatformEnabler          2.0.6d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.2f9
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleHDA          2.3.5fc12
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.2.13
    com.apple.driver.AppleMikeyDriver          2.3.5fc12
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleIntelHD4000Graphics          8.0.6
    com.apple.driver.AppleIntelFramebufferCapri          8.0.6
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.0
    com.apple.driver.AppleUSBXHCI          1.5.1
    com.apple.driver.AirPort.Brcm4331          612.20.15
    com.apple.driver.AppleAHCIPort          2.5.1
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.2f9
    com.apple.driver.DspFuncLib          2.3.5fc12
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.IOSurface          86.0.3
    com.apple.iokit.IOBluetoothFamily          4.1.2f9
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.AppleHDAController          2.3.5fc12
    com.apple.iokit.IOHDAFamily          2.3.5fc12
    com.apple.driver.AppleGraphicsControl          3.2.13
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.IOPlatformPluginFamily          5.3.0d47
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.AppleUSBHIDKeyboard          170.2
    com.apple.driver.AppleHIDKeyboard          170.2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMergeNub          5.5.0
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.driver.AppleThunderboltNHI          1.6.3
    com.apple.iokit.IOThunderboltFamily          2.1.8
    com.apple.iokit.IOUSBUserClient          5.5.0
    com.apple.iokit.IO80211Family          510.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.5.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f17
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.15)
    Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a120000 / 4
    USB Device: Microsoft® Nano Transceiver v2.0, 0x045e  (Microsoft Corporation), 0x0745, 0x1a121000 / 6
    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a122000 / 5
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4

    Here is another log. Directly referencing AirPort.
    Mon Jan 21 12:57:14 2013
    panic(cpu 0 caller 0xffffff8022ab7e75): Kernel trap at 0xffffff7fa3fe8412, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffffffe4316dbf, CR3: 0x000000002449d000, CR4: 0x00000000001606e0
    RAX: 0x0000000000000046, RBX: 0xffffff80376fd000, RCX: 0x0000000000000040, RDX: 0xffffff8035b4db80
    RSP: 0xffffff8111e93e60, RBP: 0xffffff8111e93e80, RSI: 0x000000000000145e, RDI: 0xffffff8036391600
    R8:  0xffffff802307ded0, R9:  0xffffff80341bd6e8, R10: 0xffffff80230bdc20, R11: 0xffffff802307de88
    R12: 0x0000000035b2f641, R13: 0xffffff8035b46d80, R14: 0x0000000000000008, R15: 0xffffff8036044000
    RFL: 0x0000000000010206, RIP: 0xffffff7fa3fe8412, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0xffffffffe4316dbf, Error code: 0x0000000000000002, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8111e93b00 : 0xffffff8022a1d626
    0xffffff8111e93b70 : 0xffffff8022ab7e75
    0xffffff8111e93d40 : 0xffffff8022acd3bd
    0xffffff8111e93d60 : 0xffffff7fa3fe8412
    0xffffff8111e93e80 : 0xffffff7fa4000635
    0xffffff8111e93f00 : 0xffffff7fa3fea780
    0xffffff8111e93f20 : 0xffffff8022e4928a
    0xffffff8111e93f60 : 0xffffff8022a3dcde
    0xffffff8111e93fb0 : 0xffffff8022ab2957
          Kernel Extensions in backtrace:
             com.apple.driver.AirPort.Brcm4331(612.20.15)[6AE73EF5-05CC-3FC4-8D4F-1506DFE72D 0B]@0xffffff7fa3fba000->0xffffff7fa41b2fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[7EECA562-F708-37FF-9757-CA9C98939903]@0xffff ff7fa3044000
                dependency: com.apple.iokit.IO80211Family(510.4)[3846178D-C705-39A8-8685-480C05F7BBE0]@0xff ffff7fa3f54000
                dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7fa3f29000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12C3103
    Kernel version:
    Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
    Kernel UUID: XXXXXXXXXXXXX
    Kernel slide:     0x0000000022800000
    Kernel text base: 0xffffff8022a00000
    System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXX)
    System uptime in nanoseconds: 12893828679492
    last loaded kext at 480561254058: com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5 (addr 0xffffff7fa44a6000, size 106496)
    last unloaded kext at 766593838911: com.apple.filesystems.msdosfs          1.8 (addr 0xffffff7fa3ec7000, size 57344)
    loaded kexts:
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AGPM          100.12.81
    com.apple.driver.ApplePlatformEnabler          2.0.6d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.iokit.IOBluetoothSerialManager          4.1.2f9
    com.apple.driver.AppleMikeyDriver          2.3.5fc12
    com.apple.driver.AppleHDA          2.3.5fc12
    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleIntelHD4000Graphics          8.0.6
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AirPort.Brcm4331          612.20.15
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.2f9
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleIntelFramebufferCapri          8.0.6
    com.apple.driver.ApplePolicyControl          3.2.13
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.0
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleAHCIPort          2.5.1
    com.apple.driver.AppleUSBXHCI          1.5.1
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSurface          86.0.3
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.3.5fc12
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.2f9
    com.apple.iokit.IO80211Family          510.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.2f9
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.3.0d47
    com.apple.driver.AppleHDAController          2.3.5fc12
    com.apple.iokit.IOHDAFamily          2.3.5fc12
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.driver.AppleGraphicsControl          3.2.13
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleUSBHIDKeyboard          170.2
    com.apple.driver.AppleHIDKeyboard          170.2
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMergeNub          5.5.0
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.driver.AppleThunderboltNHI          1.6.3
    com.apple.iokit.IOThunderboltFamily          2.1.8
    com.apple.iokit.IOUSBUserClient          5.5.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.5.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
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