Why must I have a serial number for support when I want to talk specifically about the PC itunes?

Ok, so I have had many problems using iTunes since I started using iMatch, and it is getting on my nerves. All I want to do is ask if there is a way to fix my problem with some of my songs or not. I do not want  to talk about any of my apple devices. Just iTunes itself. That being said. How do I email iTunes support for iTunes alone, not the store. I can't find the email anywhere. I'm getting fed up, and tired of going in circles.

call back and give the case #
in my experience, the first person you talk with will be able to pull up the case history very quickly
CCC

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