Why my firefox always crash. It says plugin unresponsive.
Haw can I fix this? I've tried to reinstall firefox but couldn't fix the problem. Please help me or I will stop using forefox.
hello,
can you please try starting Firefox in safe mode
[[Troubleshoot Firefox issues using Safe Mode]]
moreover, Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Please try deleting that too.
reply back to us, thank you.
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In case you are using "Clear history when Firefox closes":
*do not clear the Cookies
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Let all cookies expire when you close Firefox.
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Dear customer support officer,
Why my Firefox always lack after I have update with Window 7 Service Pack 1? ... and why I have to wait for minutes to open a page?
I discovered from the "Task Manager", every time when Firefox is lack, it took up 100% of my "CPU Useage".
Below, kindly find my version spec for your investigation convenience. Many thanks in advance for your prompt support : )
Sincerely yours,
Charmayne
Application Basics
Name
Firefox
Version
5.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Better Facebook!
5.852
true
[email protected]
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
true
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
true
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
RealPlayer Browser Record Plugin
14.0.3
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/webhp?hl=en
browser.startup.homepage_override.buildID
20110615151330
browser.startup.homepage_override.mstone
rv:5.0
browser.tabs.loadInBackground
false
dom.disable_open_during_load
false
extensions.lastAppVersion
5.0
keyword.URL
http://mystart.incredimail.com/?loc=ff_address_bar&a=ICetqQnqJ0&search=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1311818987
places.history.expiration.transient_current_max_pages
64401
places.last_vacuum
1298980389
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
false
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.default_personal_cert
Select Automatically
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce G102M
Vendor ID
10de
Device ID
0873
Adapter RAM
512
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.15.11.8631
Driver Date
7-1-2009
Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17563, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
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Why does firefox 7 crashes the system with a Quadro NVS 135M graphics cards installed?
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I imagine this is happening a lot, but people aren't able to isolate the cause.
I'm looking for a fix, not a bypass. -
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Question
After i formatted the PC, firefox always crashes or closes unexpectedly in every 10-15mins, it is just 9 days since I formatted the PC, it already gets 39 crash reports! I tried to checked crash signature from all crash report that all stated "null signature". I have no idea how to fix it. I am now using firefox 6.02. I did not have any problem in the past.First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
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Safari and Firefox always crashes down on my mac
Hi,
I have a macbook, the older one, and I started to have problems with safari and also firefox, since a really long time. I have now the newest updates, and i reinstalled my mac OSX, I did repair permissions, and it still doesn't want to work. I don't know maybe its because i don't have flash player, because i used to have but my little sister deleted it and so first i just couldn't watch videos and stuff like that, but now it just always crashes, even on hotmail, or facebook. I tried to download like 1000 times the new flash player and i installed it also but it just doesn't work. I even downloaded a flash player remover and then installed it again. I also installed safari and firefox many times. PLEASE HELP ME!!! I tired to download other applications like opera, or internet explorer, but they also crashed. I'm not a computer genius as you can see, and also sorry for my bad english.Process: Safari [141]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 4.0.3 (5531.9)
Build Info: WebBrowser-55310900~1
Code Type: X86 (Native)
Parent Process: launchd [71]
Date/Time: 2009-10-15 16:16:47.616 +0200
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: E40E32CF-3523-4268-A6F1-7F2D5391E964
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000016e11793
Crashed Thread: 0
Thread 0 Crashed:
0 ...romedia.Flash Player.plugin 0x167953fe 0x16668000 + 1233918
1 ...romedia.Flash Player.plugin 0x16798cc2 0x16668000 + 1248450
2 ...romedia.Flash Player.plugin 0x16813b3b 0x16668000 + 1751867
3 ...romedia.Flash Player.plugin 0x16780dba 0x16668000 + 1150394
4 ...romedia.Flash Player.plugin 0x1673a5dd 0x16668000 + 861661
5 ...romedia.Flash Player.plugin 0x1673b3ff 0x16668000 + 865279
6 ...romedia.Flash Player.plugin 0x1673d000 0x16668000 + 872448
7 ...romedia.Flash Player.plugin 0x1673d42a 0x16668000 + 873514
8 ...romedia.Flash Player.plugin 0x16787072 0x16668000 + 1175666
9 ...romedia.Flash Player.plugin 0x167871aa 0x16668000 + 1175978
10 ...romedia.Flash Player.plugin 0x16787996 0x16668000 + 1178006
11 ...romedia.Flash Player.plugin 0x1678ac46 0x16668000 + 1190982
12 ...romedia.Flash Player.plugin 0x1678cd57 0x16668000 + 1199447
13 ...romedia.Flash Player.plugin 0x1680134c 0x16668000 + 1676108
14 ...romedia.Flash Player.plugin 0x1694f5b6 NP_Shutdown + 182
15 ...romedia.Flash Player.plugin 0x1694f60f NP_Shutdown + 271
16 ...romedia.Flash Player.plugin 0x169557c0 Flash_EnforceLocalSecurity + 6944
17 com.apple.WebKit 0x92c92a4d -[WebNetscapePluginDocumentView(Internal) _createPlugin] + 381
18 com.apple.WebKit 0x92c926e3 -[WebNetscapePluginDocumentView createPlugin] + 83
19 com.apple.WebKit 0x92c8aebe -[WebBaseNetscapePluginView start] + 190
20 com.apple.WebKit 0x92c8accb -[WebBaseNetscapePluginView viewDidMoveToWindow] + 155
21 com.apple.AppKit 0x92d4dddc -[NSView _setWindow:] + 1413
22 com.apple.AppKit 0x92d56be5 -[NSView addSubview:] + 470
23 com.apple.WebKit 0x92c76a33 -[WebHTMLView addSubview:] + 67
24 com.apple.WebCore 0x920d0050 WebCore::ScrollView::platformAddChild(WebCore::Widget*) + 272
25 com.apple.WebCore 0x9267541f WebCore::ScrollView::addChild(***::PassRefPtr<WebCore::Widget>) + 111
26 com.apple.WebCore 0x926452e0 WebCore::RenderWidget::setWidget(***::PassRefPtr<WebCore::Widget>) + 272
27 com.apple.WebCore 0x9263beb8 WebCore::RenderPart::setWidget(***::PassRefPtr<WebCore::Widget>) + 56
28 com.apple.WebCore 0x9218357e WebCore::FrameLoader::loadPlugin(WebCore::RenderPart*, WebCore::KURL const&, WebCore::String const&, ***::Vector<WebCore::String, 0ul> const&, ***::Vector<WebCore::String, 0ul> const&, bool) + 494
29 com.apple.WebCore 0x92183071 WebCore::FrameLoader::requestObject(WebCore::RenderPart*, WebCore::String const&, WebCore::AtomicString const&, WebCore::String const&, ***::Vector<WebCore::String, 0ul> const&, ***::Vector<WebCore::String, 0ul> const&) + 401
30 com.apple.WebCore 0x920d16ca WebCore::RenderPartObject::updateWidget(bool) + 2986
31 com.apple.WebCore 0x9202f3b6 WebCore::FrameView::updateWidgets() + 246
32 com.apple.WebCore 0x9202f081 WebCore::FrameView::performPostLayoutTasks() + 81
33 com.apple.WebCore 0x9200eeed WebCore::FrameView::layout(bool) + 1453
34 com.apple.WebCore 0x91f8b08a WebCore::Document::implicitClose() + 554
35 com.apple.WebCore 0x91f8ac6d WebCore::FrameLoader::checkCompleted() + 173
36 com.apple.WebCore 0x91ff6c7f WebCore::Loader::Host::didFinishLoading(WebCore::SubresourceLoader*) + 191
37 com.apple.WebCore 0x91ff6b2d WebCore::SubresourceLoader::didFinishLoading() + 45
38 com.apple.Foundation 0x90d94497 -[NSURLConnection(NSURLConnectionReallyInternal) sendDidFinishLoading] + 87
39 com.apple.Foundation 0x90d94403 _NSURLConnectionDidFinishLoading + 147
40 com.apple.CFNetwork 0x9128fba4 URLConnectionClient::_clientDidFinishLoading(URLConnectionClient::ClientConnect ionEventQueue*) + 212
41 com.apple.CFNetwork 0x912908fa URLConnectionClient::ClientConnectionEventQueue::processAllEventsAndConsumePayl oad(XConnectionEventInfo<XClientEvent, XClientEventParams>*, long) + 310
42 com.apple.CFNetwork 0x9128f370 URLConnectionClient::processEvents() + 104
43 com.apple.CFNetwork 0x9123cd03 MultiplexerSource::perform() + 189
44 com.apple.CoreFoundation 0x936eb3c5 CFRunLoopRunSpecific + 3141
45 com.apple.CoreFoundation 0x936ebaa8 CFRunLoopRunInMode + 88
46 com.apple.HIToolbox 0x915ac2ac RunCurrentEventLoopInMode + 283
47 com.apple.HIToolbox 0x915ac0c5 ReceiveNextEventCommon + 374
48 com.apple.HIToolbox 0x915abf39 BlockUntilNextEventMatchingListInMode + 106
49 com.apple.AppKit 0x92d776d5 _DPSNextEvent + 657
50 com.apple.AppKit 0x92d76f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
51 com.apple.Safari 0x0000c303 0x1000 + 45827
52 com.apple.AppKit 0x92d6ff9f -[NSApplication run] + 795
53 com.apple.AppKit 0x92d3d1d8 NSApplicationMain + 574
54 com.apple.Safari 0x00002c92 0x1000 + 7314
Thread 1:
0 libSystem.B.dylib 0x9109346e _semwaitsignal + 10
1 libSystem.B.dylib 0x910bddcd pthreadcondwait$UNIX2003 + 73
2 com.apple.WebCore 0x91f24d84 WebCore::IconDatabase::syncThreadMainLoop() + 260
3 com.apple.WebCore 0x91f20bb9 WebCore::IconDatabase::iconDatabaseSyncThread() + 185
4 libSystem.B.dylib 0x910bd155 pthreadstart + 321
5 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x9108c286 machmsgtrap + 10
1 libSystem.B.dylib 0x91093a7c mach_msg + 72
2 com.apple.CoreFoundation 0x936eae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x936ebaa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x91210264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x910bd155 pthreadstart + 321
6 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9108c286 machmsgtrap + 10
1 libSystem.B.dylib 0x91093a7c mach_msg + 72
2 com.apple.CoreFoundation 0x936eae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x936ebaa8 CFRunLoopRunInMode + 88
4 com.apple.Safari 0x00025beb 0x1000 + 150507
5 com.apple.Safari 0x00025914 0x1000 + 149780
6 com.apple.Safari 0x0002589f 0x1000 + 149663
7 libSystem.B.dylib 0x910bd155 pthreadstart + 321
8 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9108c286 machmsgtrap + 10
1 libSystem.B.dylib 0x91093a7c mach_msg + 72
2 com.apple.CoreFoundation 0x936eae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x936ebaa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x90d92520 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5 com.apple.Foundation 0x90d2edfd -[NSThread main] + 45
6 com.apple.Foundation 0x90d2e9a4 _NSThread__main_ + 308
7 libSystem.B.dylib 0x910bd155 pthreadstart + 321
8 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x910db6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x910bd155 pthreadstart + 321
2 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9109346e _semwaitsignal + 10
1 libSystem.B.dylib 0x910bddcd pthreadcondwait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x9717b5d1 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
3 com.apple.Safari 0x00115e6f 0x1000 + 1134191
4 com.apple.Safari 0x00115f5d 0x1000 + 1134429
5 com.apple.Safari 0x00040cbd 0x1000 + 261309
6 com.apple.Safari 0x00040c3d 0x1000 + 261181
7 libSystem.B.dylib 0x910bd155 pthreadstart + 321
8 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9108c286 machmsgtrap + 10
1 libSystem.B.dylib 0x91093a7c mach_msg + 72
2 com.apple.CoreFoundation 0x936eae7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x936ebaa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x90d633d5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
5 com.apple.Foundation 0x90d6f4f4 -[NSRunLoop(NSRunLoop) run] + 84
6 com.apple.Safari 0x00033c5a 0x1000 + 207962
7 com.apple.Foundation 0x90d2edfd -[NSThread main] + 45
8 com.apple.Foundation 0x90d2e9a4 _NSThread__main_ + 308
9 libSystem.B.dylib 0x910bd155 pthreadstart + 321
10 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9108c286 machmsgtrap + 10
1 libSystem.B.dylib 0x91093a7c mach_msg + 72
2 ...romedia.Flash Player.plugin 0x16b6ec04 Flash_EnforceLocalSecurity + 2207588
3 libSystem.B.dylib 0x910bd155 pthreadstart + 321
4 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9108c2ce semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x910be2c6 pthread_condwait + 1267
2 libSystem.B.dylib 0x91103539 pthreadcondwait + 48
3 ...romedia.Flash Player.plugin 0x1694563f 0x16668000 + 3003967
4 ...romedia.Flash Player.plugin 0x1695ef4f Flash_EnforceLocalSecurity + 45743
5 ...romedia.Flash Player.plugin 0x16945aef 0x16668000 + 3005167
6 libSystem.B.dylib 0x910bd155 pthreadstart + 321
7 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9108c2ce semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x910be2c6 pthread_condwait + 1267
2 libSystem.B.dylib 0x91103539 pthreadcondwait + 48
3 ...romedia.Flash Player.plugin 0x1694563f 0x16668000 + 3003967
4 ...romedia.Flash Player.plugin 0x1695ef4f Flash_EnforceLocalSecurity + 45743
5 ...romedia.Flash Player.plugin 0x16945aef 0x16668000 + 3005167
6 libSystem.B.dylib 0x910bd155 pthreadstart + 321
7 libSystem.B.dylib 0x910bd012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x16e11793 ebx: 0x1679516d ecx: 0x16e1205c edx: 0x16e11793
edi: 0xbfffd09c esi: 0x16e1205c ebp: 0xbfffd0d8 esp: 0xbfffcf70
ss: 0x0000001f efl: 0x00010246 eip: 0x167953fe cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x16e11793
Binary Images:
0x1000 - 0x278ff2 com.apple.Safari 4.0.3 (5531.9) <bc4118cf33711aa425d1d0132bff092e> /Applications/Safari.app/Contents/MacOS/Safari
0x2d8000 - 0x2e7ffc SyndicationUI ??? (???) <41a700c51ee0df16399861e1417fca54> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x119c6000 - 0x11bcdfef com.apple.RawCamera.bundle 2.1.0 (474) <48a574d3b3269c8dbdc38d6f67879317> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x1425b000 - 0x14260ff3 libCGXCoreImage.A.dylib ??? (???) <1f434f80766420ae8f39993974966e7e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x1428d000 - 0x1428dffe com.apple.JavaPluginCocoa 12.0.0 (12.0.0) <02a9f23a8bfc902c32ac0adfb66d6816> /Library/Internet Plug-Ins/JavaPluginCocoa.bundle/Contents/MacOS/JavaPluginCocoa
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0x95cca000 - 0x95d51ff7 libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
0x95d52000 - 0x95d7bfff com.apple.CoreMediaPrivate 15.0 (15.0) /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMed iaPrivate
0x95dc1000 - 0x95e3efef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95e3f000 - 0x95f87ff7 com.apple.ImageIO.framework 2.0.6 (2.0.6) <4febd1ccf49ae410e82d12c02ba33b68> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x95f88000 - 0x95feeffb com.apple.ISSupport 1.8 (38.3) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x95fef000 - 0x9616ffff com.apple.AddressBook.framework 4.1.2 (702) <f9360f9926ccd411fdf7550b73034d17> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9618d000 - 0x9619dffc com.apple.LangAnalysis 1.6.5 (1.6.5) <d057feb38163121ffd871c564c692804> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9619e000 - 0x961a0fff com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x961d1000 - 0x961effff libresolv.9.dylib ??? (???) <0e26b308654f33fc94a0c010a50751f9> /usr/lib/libresolv.9.dylib
0x97141000 - 0x97141ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x97142000 - 0x97142fff com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x97143000 - 0x97153fff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <9a71429c74ed6ca43eb35e1f78471b2e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x97154000 - 0x97172ff3 com.apple.DirectoryService.Framework 3.5.6 (3.5.6) <48d78074835db0d5fe5b632991c21b1b> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x97173000 - 0x97303fff com.apple.JavaScriptCore 5531 (5531.5) <3679fe16241dae6f730a39c16c04e30f> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x97304000 - 0x97306ff5 libRadiance.dylib ??? (???) <7f14661d29de8cbf01334909542c0fc5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x97307000 - 0x97315ffd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x97316000 - 0x9734dfff com.apple.SystemConfiguration 1.9.2 (1.9.2) <41d5aeffefc6d19d471f51ae0b15024f> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9734e000 - 0x974a0ff3 com.apple.audio.toolbox.AudioToolbox 1.5.2 (1.5.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x974a1000 - 0x97558ff3 com.apple.QTKit 7.6.4 (1327.73) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x97559000 - 0x97559ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
Thanks for the fast reply Klaus. This is it? -
firefox always cras - pls fid below the dats
Application Basics
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
Report ID: bp-76e99cf6-a86d-4892-a1b8-0036f2140217
Submitted: 19 hours ago
Report ID: bp-a8fe7e15-6785-4d9b-8acd-ae6f72140217
Submitted: 20 hours ago
Report ID: bp-c71f551b-dbd1-46d9-9a40-b2ea92140217
Submitted: 20 hours ago
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
Name: Value Apps
Version: 1.7.0.0
Enabled: true
ID: {94cd2cc3-083f-49ba-a218-4cda4b4829fd}
Name: VerbAceFireFox
Version: 1.6
Enabled: true
ID: [email protected]
Name: Anti-Banner
Version: 13.0.1.4372
Enabled: false
ID: [email protected]
Name: Content Blocker
Version: 13.0.1.4372
Enabled: false
ID: [email protected]
Name: Kaspersky URL Advisor
Version: 13.0.1.4372
Enabled: false
ID: [email protected]
Name: RealDownloader
Version: 1.3.3
Enabled: false
ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}
Name: RightSurf
Version: 1.0.0
Enabled: false
ID: {b9a19c25-a741-47e5-91a2-0b62bef307ff}
Name: Safe Money
Version: 13.0.1.4372
Enabled: false
ID: [email protected]
Name: Virtual Keyboard
Version: 13.0.1.4372
Enabled: false
ID: [email protected]
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.link.open_newwindow: 2
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage: https://www.google.com.eg/
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
browser.tabs.autoHide: true
browser.tabs.warnOnClose: false
browser.tabs.warnOnOpen: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 27.0.1
font.internaluseonly.changed: true
keyword.URL: http://www.bing.com/search?FORM=UP22DF&PC=UP22&q=
network.cookie.prefsMigrated: true
network.protocol-handler.warn-external.dnupdate: false
places.database.lastMaintenance: 1392617277
places.history.expiration.transient_current_max_pages: 79667
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.npdeployjava: 0
plugin.state.npdlplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.nprndlchromebrowserrecordext: 0
plugin.state.nprndlhtml5videoshim: 0
plugin.state.nprndlpepperflashvideoshim: 0
print.printer_Samsung_ML-1670_Series.print_bgcolor: false
print.printer_Samsung_ML-1670_Series.print_bgimages: false
print.printer_Samsung_ML-1670_Series.print_colorspace:
print.printer_Samsung_ML-1670_Series.print_command:
print.printer_Samsung_ML-1670_Series.print_downloadfonts: false
print.printer_Samsung_ML-1670_Series.print_duplex: -933105152
print.printer_Samsung_ML-1670_Series.print_edge_bottom: 0
print.printer_Samsung_ML-1670_Series.print_edge_left: 0
print.printer_Samsung_ML-1670_Series.print_edge_right: 0
print.printer_Samsung_ML-1670_Series.print_edge_top: 0
print.printer_Samsung_ML-1670_Series.print_evenpages: true
print.printer_Samsung_ML-1670_Series.print_footercenter:
print.printer_Samsung_ML-1670_Series.print_footerleft: &PT
print.printer_Samsung_ML-1670_Series.print_footerright: &D
print.printer_Samsung_ML-1670_Series.print_headercenter:
print.printer_Samsung_ML-1670_Series.print_headerleft: &T
print.printer_Samsung_ML-1670_Series.print_headerright: &U
print.printer_Samsung_ML-1670_Series.print_in_color: true
print.printer_Samsung_ML-1670_Series.print_margin_bottom: 0.5
print.printer_Samsung_ML-1670_Series.print_margin_left: 0.5
print.printer_Samsung_ML-1670_Series.print_margin_right: 0.5
print.printer_Samsung_ML-1670_Series.print_margin_top: 0.5
print.printer_Samsung_ML-1670_Series.print_oddpages: true
print.printer_Samsung_ML-1670_Series.print_orientation: 0
print.printer_Samsung_ML-1670_Series.print_page_delay: 50
print.printer_Samsung_ML-1670_Series.print_paper_data: 1
print.printer_Samsung_ML-1670_Series.print_paper_height: 11.00
print.printer_Samsung_ML-1670_Series.print_paper_name:
print.printer_Samsung_ML-1670_Series.print_paper_size_type: 0
print.printer_Samsung_ML-1670_Series.print_paper_size_unit: 0
print.printer_Samsung_ML-1670_Series.print_paper_width: 8.50
print.printer_Samsung_ML-1670_Series.print_plex_name:
print.printer_Samsung_ML-1670_Series.print_resolution: 17
print.printer_Samsung_ML-1670_Series.print_resolution_name:
print.printer_Samsung_ML-1670_Series.print_reversed: false
print.printer_Samsung_ML-1670_Series.print_scaling: 1.00
print.printer_Samsung_ML-1670_Series.print_shrink_to_fit: true
print.printer_Samsung_ML-1670_Series.print_to_file: false
print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_bottom: 0
print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_left: 0
print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_right: 0
print.printer_Samsung_ML-1670_Series.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 4
security.mixed_content.block_active_content: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1391320720
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description: ATI Mobility Radeon HD 4500 Series
Adapter Drivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64
Adapter RAM: 512
Device ID: 0x9553
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-17-2009
Driver Version: 8.632.1.2000
GPU #2 Active: false
GPU Accelerated Windows: 4/4 Direct3D 9
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4500 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4hello,
can you please try starting Firefox in safe mode
[[Troubleshoot Firefox issues using Safe Mode]]
moreover, Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Please try deleting that too.
reply back to us, thank you. -
For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.
If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? <br/>will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]] -
With the last update of Nightly, Firefox always crash, what can i do?
I have Nightly 64 bits on Windows, since the last update it always crash, even if i have re-install... What can I do?
i didn't face any issue.
'''Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0 ID:20131105030206 CSet: 770de5942471'''
its my system details. could you provide your system details.
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
#Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.<br><br>[[Image:aboutcrashes.png|width=520]]
#Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article. -
Whenever I try to open YouTube, Firefox crashes on me. I uninstalled it and the re-installed it, thinking that would fix the problem, but it didn't.
== Crash ID(s) ==
f0dbb343-ff03-4f9d-b087-d8a032100502The latest beta update for Firefox, version 3.6.4, prevents plugins from crashing Firefox. Instead, when a plugin crashes, only the plugin itself will be affected.
You can get this version from [http://www.mozilla.com/firefox/all-beta.html] -
Well, this is embarrassing.
Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
You can try:
Removing one or more tabs that you think may be causing the problem
Starting an entirely new browsing sessionIf Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? <br/>will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]
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