Why my friend's iphone 5s is always busy on a first call and is ok on redial?

A friend of mine has an iphone 5s. Since a week back, all incoming calls to that phone on a first dial go busy ( "number busy" appears on the caller's phone) and on an immediate redial, the call is normal. We have tried this from a few different numbers and the problem persists. Is it a problem with the setting etc?
Kindly advise.

my son had this problem.  I went to the apple store and they wiped out and restored the phone..  They said that was all they could do but that I should call our phone carrier and ask them.  I did.  They asked if in the top left side, next to battery power there was a icon of a half moon.  There was. They said to go in to settings and go to "Do not Disturb" and turn it off.  I did.....problem solved!!! Somehow "do not disturb" was turned on and that is what happens if it is!!
I hope this helps.

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