Why my iCloud backup doesn't download pictures in my Camera Roll ?

everything is in the title,
my iCloud backup doesn't work perfectely, i m about to lose one year of pictures and videos. I'm a little bit upset to have paid 80 dollars for a service which doesn't work. should i ask for to be reimbursed ?
The backup was working well until the part where my iphone just restart. The applications are downloading and some of them not, those who cannot be installed on the iphone just disappear.
Then my Cameral roll is telling me that I have 1 pictures on 6372.... but nothing happens then. i'm waiting to get all the pictures, but it stuck somewhere. i have the icon which informed that's the downloading is in process... but no pictures appears...
have you got any idea to help me ?
would it be possible that iOs6 could resolve this problem, and then could download all my pictures and video ?
I would love to see back my pictures....
Sincerely,
Pierre

So we should have an reimbursement if this service hasn't got a proof of stability ? i have got many friends who is working for newspapers, that would be a good paper to writte about this service. I'm sure i'm not the only to get this horrible failure. Many bloggers would be interedsted about it. When a service isn't secure, what's the matter to make money with it...
I called the apple support and they only told me, ho that must be a corrupted backup. Well, i guess my two last backup are corrupted too. short sentences. I m an apple user for many things, nothing happened to me for many years except this probleme 2 days ago.
I'm upset about spending 80dollards to get nothing back !
will it be possible to get a call with an apple support team in order to have a copy of my icloud account ?
i'm sure it's possible because Police has the right to do it and force apple to get data back, am i right about it ?
is anyone know how to get these data from icloud without using an iphone ? i'm very very interested about that, i could pay for it.
is a start up wants to make something about it, i'm approximately sure it will make a lot of money.
i hope this message will help the other who will get the same problem as me. I hope the apple will read this message.
Sincerely,

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Why my iCloud backup doesn't download pictures in my Camera Roll ?

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