Why my iMac (mid 2010 - model 11,2) doesn't recognize the RAM upgrade?
Hi, I have a big problem. I bought on Amazon 16 GB of RAM (Corsair Ddr3 1333Mhz 4Gb 204 Sodimm unbuffered). The problem is: my iMac can recognize a max of 3 benches of RAM but not 4. Everytime i try to upgrade all the 4 benches the iMac freezes and does 3 loud beep, while when upgrading only 3 benches it works. These are the attempts i made with every single bench of RAM:
-2x2GB Original RAM - IT WORKS
-1x4GB bought RAM - IT WORKS - i try every single bench of RAM, this means that the products are ok.
-2x4GB bought RAM - IT WORKS
-3x4GB bought RAM - IT WORKS
-4x4GB bought RAM - DOESN'T WORK - 3 beeps signal
-3x4GB bought RAM + 1x2GB Original RAM - DOESN'T WORK - 3 beeps signal
-2x4GB bought RAM + 2x2GB Original RAM - DOESN'T WORK - 3 beeps signal
Is there someone who had the same issue and can tell me how to solve it?
Thanks!
As has been mentioned endlessly in this Forum, iMacs are particularly sensitive to the exact Brand of RAM that they will run Stabley with. Samsung, Crucial and OWC's are noteworthy brands that have consistently received glowing reports of compatibility herein. Straying to other brands frequently results in the kind of problem you are experiencing.
I would concur with X423424X that you return the Corsair modules and go with OWC (http://www.macsales.com) or one of the others I've recommended.
Hope this helps
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My 2010 imac (i5, 4G mem) has been pretty slow since mavericks - the system seems slow and unresponsive with even simple operations seeming sluggish (my 8yr old core 2 duo laptop with 10.6 was way more responsive).
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I have installed and run EtreCheck and the results are below. If anyone could give some advice that would be really appreciated. Thanks
EtreCheck version: 1.9.12 (48)
Report generated 23 July 2014 9:31:05 am AEST
Hardware Information:
iMac (27-inch, Mid 2010) (Verified)
iMac - model: iMac11,3
1 2.8 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information:
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 2560 x 1440
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 0:10:13
Disk Information:
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Drive (disk0s2) / [Startup]: 999.35 GB (531.29 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
Anywhere
Kernel Extensions:
[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) Support
[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) Support
[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) Support
[not loaded] com.elgato.driver.DontMatchEmpia (1.1) Support
[not loaded] com.elgato.driver.DontMatchVoyager (1.1) Support
[loaded] org.virtualbox.kext.VBoxDrv (4.3.12) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.12) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.12) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.12) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[running] com.elgato.EyeConnect.plist Support
[loaded] com.spotflux.Spotflux.tun.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items:
Quicksilver
iTunesHelper
EyeTV Helper
Dropbox
Google Drive
Canon IJ Network Scanner Selector EX
Launch Nikon Message Center 2
spotflux
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Auto backup: YES
Volumes being backed up:
Drive: Disk size: 930.71 GB Disk used: 435.91 GB
Destinations:
Seagate Expansion Drive [Local] (Last used)
Total size: 2
Total number of backups: 16
Oldest backup: 2013-04-07 12:02:01 +0000
Last backup: 2014-07-09 05:14:20 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 435.91 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
1% WindowServer
1% firefox
0% fontd
0% dpd
Top Processes by Memory:
471 MB firefox
139 MB com.apple.IconServicesAgent
106 MB Finder
90 MB mds_stores
82 MB Dropbox
Virtual Memory Information:
613 MB Free RAM
1.85 GB Active RAM
1.12 GB Inactive RAM
440 MB Wired RAM
1.36 GB Page-ins
60 KB Page-outsHi,
thankyou for helping. I think I have managed to follow both steps below. The errors that are occurring related directly to the finder crashing - I am not sure if this is related to the general slowness but it would be great to fix.
Thanks
STEP 1
This is a small section of consective System log Queries. There is a cycle with the crashes that reoccurs regularly but this section seems to capture the errors that are occurring.
23/07/2014 11:18:38.172 am ReportCrash[1102]: Saved crash report for Finder[1099] version 10.9.3 (10.9.3) to /Users/nathan/Library/Logs/DiagnosticReports/Finder_2014-07-23-111838_nathans-i Mac.crash
23/07/2014 11:18:38.188 am ReportCrash[1102]: Removing excessive log: file:///Users/nathan/Library/Logs/DiagnosticReports/Finder_2014-07-23-105828_na thans-iMac.crash
23/07/2014 11:19:37.000 am kernel[0]: Data/Stack execution not permitted: Finder[pid 1103] at virtual address 0x10e603000, protections were read-only
23/07/2014 11:19:38.026 am com.apple.launchd.peruser.501[265]: (com.apple.Finder[1103]) Job appears to have crashed: Bus error: 10
23/07/2014 11:19:38.148 am ReportCrash[1102]: Saved crash report for Finder[1103] version 10.9.3 (10.9.3) to /Users/nathan/Library/Logs/DiagnosticReports/Finder_2014-07-23-111938_nathans-i Mac.crash
23/07/2014 11:19:38.149 am ReportCrash[1102]: Removing excessive log: file:///Users/nathan/Library/Logs/DiagnosticReports/Finder_2014-07-23-105928_na thans-iMac.crash
23/07/2014 11:19:38.301 am Google Drive[332]: Failed to send: -609
23/07/2014 11:20:17.000 am kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=1109[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
23/07/2014 11:20:38.000 am kernel[0]: Data/Stack execution not permitted: Finder[pid 1108] at virtual address 0x109e84000, protections were read-only
23/07/2014 11:20:38.696 am com.apple.launchd.peruser.501[265]: (com.apple.Finder[1108]) Job appears to have crashed: Bus error: 10
STEP 2
Process:
Finder [1012]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.3 (10.9.3)
Build Info:
Finder_FE-885003002000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [265]
Responsible:
Finder [1012]
User ID:
501
Date/Time:
2014-07-23 11:03:30.239 +1000
OS Version:
Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 541515EE-7A24-B680-6680-DFD7AAD386B4
Crashed Thread: 7
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0:
-->
__TEXT
000000010c6b4000-000000010cb83000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x0000000112e04a1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x0000000112e03d18 mach_msg + 64
2 com.apple.CoreFoundation
0x0000000111807fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00000001118075e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x0000000111806f25 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox
0x000000010f4f0a0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox
0x000000010f4f07b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox
0x000000010f4f05bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit
0x00000001104b726e _DPSNextEvent + 1434
9 com.apple.AppKit
0x00000001104b68bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit
0x00000001104aa9bc -[NSApplication run] + 553
11 com.apple.AppKit
0x00000001104957a3 NSApplicationMain + 940
12 com.apple.finder
0x000000010c6ba770 0x10c6b4000 + 26480
13 libdyld.dylib
0x0000000112c6a5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x0000000112e09662 kevent64 + 10
1 libdispatch.dylib
0x0000000112c30421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x0000000112c30136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x0000000112e04a1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x0000000112e03d18 mach_msg + 64
2 com.apple.CoreFoundation
0x0000000111807fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00000001118075e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x0000000111806f25 CFRunLoopRunSpecific + 309
5 com.apple.AppKit
0x000000011065705e _NSEventThread + 144
6 libsystem_pthread.dylib
0x0000000112f1c899 _pthread_body + 138
7 libsystem_pthread.dylib
0x0000000112f1c72a _pthread_start + 137
8 libsystem_pthread.dylib
0x0000000112f20fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib
0x0000000112e08e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x0000000112f1df08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x0000000112f20fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x0000000112e08e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x0000000112f1df08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x0000000112f20fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x0000000112e08e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x0000000112f1df08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x0000000112f20fb9 start_wqthread + 13
Thread 6:
Thread 7 Crashed:
0 com.apple.finder
0x000000010c9b3fc2 0x10c6b4000 + 3145666
Thread 7 crashed with X86 Thread State (64-bit):
rax: 0x000000000974c984 rbx: 0x0000000000000050 rcx: 0x000000010e6a8000 rdx: 0x0000000000000050
rdi: 0x000000010e6a8000 rsi: 0x000000010e2f2000 rbp: 0x000000010e6a9ff0 rsp: 0x000000010e6a9f78
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x000000010e2f2000
rip: 0x000000010c9b3fc2 rfl: 0x0000000000010206 cr2: 0x0000000000000000
Logical CPU:
0
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x10c6b4000 -
0x10cb82ff5 com.apple.finder (10.9.3 - 10.9.3) <904FF4B2-31A2-30F8-B606-784D38AF7232> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
0x10ccb7000 -
0x10cde7ff7 com.apple.desktopservices (1.8.3 - 1.8.3) <225BEC20-F8E0-3F22-9560-890A1A5B9050> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x10ce6a000 -
0x10cecdffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10cf0d000 -
0x10cf48fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10cf5d000 -
0x10cf62fff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x10cf6f000 -
0x10cfdbfff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10d010000 -
0x10d03cff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x10d06b000 -
0x10d14ffff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x10d212000 -
0x10d25dfff com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x10d2a6000 -
0x10d442ff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x10d520000 -
0x10d52efff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x10d53c000 -
0x10d600ff7 com.apple.backup.framework (1.5.3 - 1.5.3) <088FEDED-BF5C-33F4-A51A-646C8149BDAA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x10d68b000 -
0x10d6dcfff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x10d71c000 -
0x10d8d4ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x10d97b000 -
0x10d982fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x10d98e000 -
0x10dbeffff com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x10de40000 -
0x10df11fff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x10dfca000 -
0x10e253fff com.apple.CommerceKit (1.2.0 - 232.9) <F7FE41AC-AEFE-39B9-892B-0CD486C8E442> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x10e2f3000 -
0x10e345ff7 com.apple.Suggestions (3.0 - 137.1) <B7E5B685-C6A4-35DB-BA0A-8DBA2BF4ADF6> /System/Library/PrivateFrameworks/Suggestions.framework/Versions/A/Suggestions
0x10e38d000 -
0x10e4e1ff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x10e577000 -
0x10e648ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <B26C8237-52E0-3E93-A2E2-147B57B3292E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x10e6ae000 -
0x10e6afff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10e6b4000 -
0x10e73ffff libCoreStorage.dylib (380) <DE9B3F8C-045C-3010-9A25-C8CD72F1066B> /usr/lib/libCoreStorage.dylib
0x10e767000 -
0x10e7adfff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x10e7da000 -
0x10e7e4ff7 libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
0x10e7f4000 -
0x10e835fff com.apple.PerformanceAnalysis (1.47 - 47) <7B73DFF4-75DB-3403-80D2-0F3FE48764C3> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x10f088000 -
0x10f0b6ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10f0e8000 -
0x10f0ebfff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x10f0f2000 -
0x10f0fefff com.apple.Collaboration (71 - 71) <0CD617F3-354C-3FEF-A966-C2553B7662EE> /System/Library/Frameworks/Collaboration.framework/Versions/A/Collaboration
0x10f10f000 -
0x10f369ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10f4b8000 -
0x10f4b8fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10f4c2000 -
0x10f76cff5 com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x10f8cb000 -
0x10f8d8fff com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x10f8ed000 -
0x10fbebfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10fe2d000 -
0x10ffdaf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x10fffd000 -
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0x114df5000 -
0x114e46ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x114e6f000 -
0x114e87ff7 com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x114e9a000 -
0x114ebfff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x114ecf000 -
0x114edbff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x114ee9000 -
0x114ef4ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <B62B1994-1874-3F8D-B62E-589E6F6534C9> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x114f02000 -
0x114f05ff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x114f0d000 -
0x114f0eff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x114f14000 -
0x114fccff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x115038000 -
0x11507dfff libcurl.4.dylib (78.92.2) <FE790105-B56B-3972-96F4-E133764FF735> /usr/lib/libcurl.4.dylib
0x115092000 -
0x1150c3fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x1150db000 -
0x1150ddfff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x1150e5000 -
0x1150e7ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x1150ee000 -
0x1150f4fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x115106000 -
0x11513bffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x11514f000 -
0x11515fffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x11516c000 -
0x11524bfff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x1152b4000 -
0x1152e8fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x115302000 -
0x11533aff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x11537a000 -
0x11537affd com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x115384000 -
0x1155ccff7 com.apple.CoreData (107 - 481.3) <E78734AA-E3D0-33CB-A014-620BBCAB2E96> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x1156f6000 -
0x1156feff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x11570b000 -
0x11571dff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <E51DE5CA-9859-3C13-A24F-37EF4385C1D6> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x115733000 -
0x1157bfff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x1157f7000 -
0x11581cff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x11583c000 -
0x115b0cffc com.apple.CoreImage (9.2.8) <1509987F-5671-3AE3-91C7-18E952ED90C7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x115c01000 -
0x115c54fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x115c7c000 -
0x115cbbfff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x115cce000 -
0x115cd6ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x115ce3000 -
0x115ceefff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x115d03000 -
0x115d41ff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x115d4f000 -
0x115d51fff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x115d5c000 -
0x115d5ffff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x115d68000 -
0x11619bffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x1163b9000 -
0x1163c3ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x1163d5000 -
0x116423ff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x116440000 -
0x1164c1fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x116515000 -
0x11656dff7 com.apple.Symbolication (1.4 - 129.0.2) <B1F008C4-184D-36A2-922F-4A67A075D512> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x1165bb000 -
0x1165eafff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x116606000 -
0x11660ffff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x11661e000 -
0x11675ffff com.apple.QTKit (7.7.3 - 2826.19) <E634E6EC-2C7A-3F86-997B-CFC5D9F89E6B> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x116878000 -
0x116913ff7 com.apple.PDFKit (2.9.2 - 2.9.2) <0CDC6467-9227-3D98-B4D4-660796AE9F6B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x116987000 -
0x116eaafff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x1171cc000 -
0x1171f0fff com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x117220000 -
0x117226ff7 com.apple.XPCService (2.0 - 1) <2CE632D7-FE57-36CF-91D4-C57D0F2E0BFE> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x117235000 -
0x117357fff com.apple.avfoundation (2.0 - 651.12.1) <FF001F98-E198-3B1D-A7EB-A8C48E6E34A3> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x117473000 -
0x1174bcfff com.apple.CoreMedia (1.0 - 1273.54) <CAB7303A-9AB2-317A-99C3-BEAA8AE8764B> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x1174ec000 -
0x117822fff com.apple.MediaToolbox (1.0 - 1273.54) <E11683F7-BB60-37EB-98B6-BD519D93CB30> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x1178d0000 -
0x117d1efef com.apple.VideoToolbox (1.0 - 1273.54) <4699BB55-7387-3981-9217-869215F00CA9> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x117d7b000 -
0x117d7bfff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x117d7e000 -
0x117d94fff com.apple.CoreMediaAuthoring (2.2 - 947) <F1886A05-1C29-3F88-88C0-4A1013530AD1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x117dad000 -
0x117df9ffe com.apple.CoreMediaIO (407.0 - 4561) <040A98E4-F480-315B-BCEE-C18AF686492C> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x117e24000 -
0x117e3bffa libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x117e53000 -
0x117f82fef com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x117fbc000 -
0x117febff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x117ff9000 -
0x117ffeff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x11800d000 -
0x11800ffff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x11801c000 -
0x1183f3fef com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x118405000 -
0x118422ff7 com.apple.framework.Apple80211 (9.3.2 - 932.59) <DA61BF63-978E-342D-8F7F-83D0169A7F48> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x118434000 -
0x11843cff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x118448000 -
0x1184afff7 com.apple.CoreUtils (2.0 - 200.34.4) <E53B97FE-E067-33F6-A9C1-D4EC2A20FB9F> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x1184e0000 -
0x11853ffff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <7F86A7C3-7B7D-3CD7-9758-CA74FB4DE2CC> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x118584000 -
0x1185aeff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x1185c3000 -
0x118629fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x118688000 -
0x1186d5fff com.apple.AppleVAFramework (5.0.27 - 5.0.27) <608D91BD-9D88-3FAB-9A06-24C1DAEA092D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x1186e3000 -
0x1186edff7 com.apple.AppSandbox (3.0 - 1) <9F27DC25-C566-3AEF-92D3-DCFE7836916D> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x1186f9000 -
0x118723ff7 libsandbox.1.dylib (278.11) <BD3D8652-8871-36DB-A27D-3BE4F18428B4> /usr/lib/libsandbox.1.dylib
0x118730000 -
0x118743ff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x11875d000 -
0x11875ffff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x118765000 -
0x11876dfff libMatch.1.dylib (19) <021293AB-407D-309A-87F5-8E782F46753E> /usr/lib/libMatch.1.dylib
0x118776000 -
0x11877afff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x118785000 - -
IMac Mid 2010 kernel panic after wake up from sleep mode
Hello.
One month ago starting my iMac Mid 2010 occasionally goes to kernel panic. When I click on mouse or press any key, system starting up, but very very slowly, (time on logon screen stay same without refresh) and after few minutes (from 1 - 10 minutes) kernel panic message is appear on screen. I have Mac OS 10.7.5 version installed.
Is there any tool to debug what is wrong. Windows OS has WinDebuger to detaily look inside to core dump and analyze it and in my experience almost allways is possible to detect root of problem.
First of all i was try HW diagnostic from DVD, succesfully passed. Then I run Permission Repair procedure, there were many folders and files with different ACL as system expected.
It is possible that graphic card driver is wrong or has bug from my point of laic view.
I have minimum application with kext installed into system:
VMware fusion
NTFS-3g ( long time same version )
There is part of long kernel panic message:
Interval Since Last Panic Report: 12304 sec
Panics Since Last Report: 2
Anonymous UUID: 5D8F11DC-6A58-44A2-9C21-E43CFB9935BC
Tue Dec 4 22:05:16 2012
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8161786d, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00007fff90fdb488, CR3: 0x000000007bb6201a, CR4: 0x00000000000206e0
RAX: 0xffffff801915a8c8, RBX: 0xffffff800c938300, RCX: 0xffffff801915a8a8, RDX: 0x0000000090fdb000
RSP: 0xffffff807ea237f0, RBP: 0xffffff807ea23810, RSI: 0x000000008e2cf520, RDI: 0xffffff800bac80c0
R8: 0x0000000000994000, R9: 0x000000000fff0000, R10: 0x0000000000000002, R11: 0x0000000000000001
R12: 0x00000000000000b6, R13: 0xffffff800c938300, R14: 0x00007fff90fdb480, R15: 0xffffff800bac80c0
RFL: 0x0000000000010286, RIP: 0xffffff7f8161786d, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00007fff90fdb488, Error code: 0x0000000000000003, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff807ea234a0 : 0xffffff8000220792
0xffffff807ea23520 : 0xffffff80002c4794
0xffffff807ea236d0 : 0xffffff80002da55d
0xffffff807ea236f0 : 0xffffff7f8161786d
0xffffff807ea23810 : 0xffffff7f81664262
0xffffff807ea23830 : 0xffffff7f81664984
0xffffff807ea23870 : 0xffffff7f81621b7d
0xffffff807ea23890 : 0xffffff7f815f93bb
0xffffff807ea238c0 : 0xffffff7f815fcf47
0xffffff807ea23910 : 0xffffff7f81630096
0xffffff807ea23960 : 0xffffff7f81647786
0xffffff807ea239b0 : 0xffffff7f816414bc
0xffffff807ea23a00 : 0xffffff7f81601477
0xffffff807ea23a40 : 0xffffff7f8163efdd
0xffffff807ea23a90 : 0xffffff7f81604a46
0xffffff807ea23b60 : 0xffffff7f81601afc
0xffffff807ea23bc0 : 0xffffff8000655f3e
0xffffff807ea23be0 : 0xffffff800065681a
0xffffff807ea23c40 : 0xffffff8000656fbb
0xffffff807ea23d80 : 0xffffff80002a3f08
0xffffff807ea23e80 : 0xffffff8000223096
0xffffff807ea23eb0 : 0xffffff80002148a9
0xffffff807ea23f10 : 0xffffff800021bbd8
0xffffff807ea23f70 : 0xffffff80002aef10
0xffffff807ea23fb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.ATIRadeonX2000(7.3.2)[9B704AFE-AF23-381E-A057-5982532504F5]@0xffffff7 f815f8000->0xffffff7f818cafff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80cb3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c7a000
BSD process name corresponding to current thread: loginwindow
Mac OS version:
11G63b
Many thanks for any helping suggestion.
ManoHere you are rest of KP message:
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 40019343425940
last loaded kext at 37729361423656: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f80798000, size 57344)
last unloaded kext at 37908230931100: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 12288)
loaded kexts:
com.github.osxfuse.filesystems.osxfusefs 2.5.2
com.vmware.kext.vmnet 3.1.4
com.vmware.kext.vmioplug 3.1.4
com.vmware.kext.vmci 3.1.4
com.vmware.kext.vmx86 3.1.4
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.75
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.kext.ATIFramebuffer 7.3.2
com.apple.ATIRadeonX2000 7.3.2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AirPort.Atheros40 505.67.1
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.8f17
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.kext.ATI4600Controller 7.3.2
com.apple.kext.ATISupport 7.3.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.8
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD5000AAKS-40V6A0, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa140000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa142000 / 7
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
Mano -
I have a problem with Imac mid 2010 graphics card (ATI Radeon 5670 512MB)
I have a problem with Imac mid 2010 graphics card (ATI Radeon 5670 512MB). When I play video formats like xvid, mkv, avi iMac freezes and emits horrible sound,in service said the problem is not overheating. Not a problem with memory or hard disk because I placed second correct parts.The same problem is with OSX 10.6.8 and 10.8.4 and other players.Apple hardware test found no problem and tech tool pro found no fault.
After five days of testing in the service they can not found fault and it was decided to change the graphics card.
New graphics have been tested for two days but it is not reproduced divx ... but their test software which did not find any fault on the old graphics...
Do I have the right to complain if repair does not fix the problem because I use non apple softwere and video formats.You could look at the System Profile for the info it presents for the card. But why wouldn't you think it's not up to date if you have the latest install (according to your sig above)?
What program are you trying to run? Is there anything in the system log?
I think it's the program that's having the problem and not anything with your video software. -
I have an iMac mid 2010. After Disk utilities said the drive was corrupt, I ran the hardware test (extended) 3 times. No problems. I than ran Disk utility again and got 2 messages in red…keys out of order, and ……Volume corrupt, can't be repaired.
I tried to do a system install, but message said…disk can't be changed. Will a complete erase and install fix this ?
Everything is backed-up.There's hardware and software.
Your drive could physically be in good condition but something has caused the file structure to be messed up (it just happens sometimes). The directory that keep track of files is corrupt. Disk Utility can help determine if that is the issue. In some cases it can repair the problem but it cannot do it to a drive that is being used to boot the system while you are doing that. You have to boot from another drive. Some things DU cannot repair and you need to try a stronger utility such as Diskwarrior.
A failing hard drive (one with mechanical issues) can be a cause of file structure issues but this is by no means always the case. Apart from looking at the SMART diagnosis feature of Disk Utility (and smart isn't totally reliable) there often isn't a way to tell if a drive is failing until it suddenly happens, which is why you need to maintain backups.
In your situation it does sound serious and not just minor directory corruption. You can try erasing (formatting) the drive, You may need to do this if it is really corrupt, in which case there could be underlying physical issues. I use old technology but if you have the patience you can try erasing the drive with the security option of writing zeros once (don't do more unless you are going on a 3 week vacation). This makes the drive not simply assume everything is okay by forcing it try every part of the drive by writing data. If something is gong wrong you may find it marks a lot of bad sectors, or flat out refuses to format. Then you know you need a new drive. -
Kernel panic after install Yosemite on iMac (mid 2010 27')
Hi All,
there is a kernel panic after new install Yosemite on iMac (mid 2010 27'). it happen many time per day.
I try to upgrade from 10.9 also same issue. But 10.9 is totally no problem.
I don't know what happen, Any idea of this?
3.2 GHz Intel Core i3
12 GB 1333 MHz DDR3
ATI Radeon HD 5670 512 MB
OSX 10.10.2
================================================================================ ==
Anonymous UUID: 36EA8676-239A-25B3-27B5-0DD718082E30
Mon Mar 23 02:08:14 2015
*** Panic Report ***
panic(cpu 3 caller 0xffffff800094887b): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/SourceCache/xnu/xnu-2782.10.73/osfmk/kern/sched_prim.c:2213
Backtrace (CPU 3), Frame : Return Address
0xffffff8011bc3530 : 0xffffff800092fe41
0xffffff8011bc35b0 : 0xffffff800094887b
0xffffff8011bc3640 : 0xffffff800094612f
0xffffff8011bc3680 : 0xffffff8000a127e0
0xffffff8011bc36f0 : 0xffffff8000ea8c4c
0xffffff8011bc3720 : 0xffffff8000ea8caf
0xffffff8011bc3740 : 0xffffff8000eae4e0
0xffffff8011bc3760 : 0xffffff8000eae51d
0xffffff8011bc3770 : 0xffffff7f8147fa75
0xffffff8011bc37b0 : 0xffffff7f8152a3d0
0xffffff8011bc37d0 : 0xffffff7f81578314
0xffffff8011bc3820 : 0xffffff7f81501c70
0xffffff8011bc3830 : 0xffffff7f814b524b
0xffffff8011bc3b00 : 0xffffff7f814b51c7
0xffffff8011bc3b30 : 0xffffff7f81559b72
0xffffff8011bc3b60 : 0xffffff7f81559d51
0xffffff8011bc3bd0 : 0xffffff7f81559901
0xffffff8011bc3c10 : 0xffffff7f814d1309
0xffffff8011bc3c60 : 0xffffff7f8140860d
0xffffff8011bc3d40 : 0xffffff7f81be0830
0xffffff8011bc3e00 : 0xffffff7f81be246b
0xffffff8011bc3ea0 : 0xffffff7f81be24a8
0xffffff8011bc3ec0 : 0xffffff7f81bdb779
0xffffff8011bc3ef0 : 0xffffff8000ed563d
0xffffff8011bc3f40 : 0xffffff8000ed34ad
0xffffff8011bc3f80 : 0xffffff8000ed35a6
0xffffff8011bc3fb0 : 0xffffff8000a14dd7
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(710.4.14)[4030C18E-76A0-37E6-9612-2C901F789E41]@0xf fffff7f81405000->0xffffff7f81469fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f81124000
com.apple.driver.AppleUSBEHCI(705.4.14)[B343ACE6-4ED9-365F-8F8D-9E2863B80C26]@0 xffffff7f81bd8000->0xffffff7f81bf0fff
dependency: com.apple.iokit.IOUSBFamily(710.4.14)[4030C18E-76A0-37E6-9612-2C901F789E41]@0xf fffff7f81405000
dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f81124000
com.realtek.driver.RtWlanU(1827.4)[24DDFA6C-C845-390E-870F-92330196C84E]@0xffff ff7f81476000->0xffffff7f81741fff
dependency: com.apple.iokit.IONetworkingFamily(3.2)[247581D8-DFC5-3AAE-B079-3D13F5514C2B]@0 xffffff7f813d2000
dependency: com.apple.iokit.IOUSBFamily(710.4.14)[4030C18E-76A0-37E6-9612-2C901F789E41]@0xf fffff7f81405000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C1514
Kernel version:
Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64
Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E
Kernel slide: 0x0000000000600000
Kernel text base: 0xffffff8000800000
__HIB text base: 0xffffff8000700000
System model name: iMac11,3 (Mac-F2238BAE)
System uptime in nanoseconds: 11924710499153
last loaded kext at 5487071494168: com.apple.macos.driver.AppleUSBEthernetHost 7.0 (addr 0xffffff7f835d3000, size 28672)
last unloaded kext at 7861940126415: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f835e3000, size 57344)
loaded kexts:
com.realtek.driver.RtWlanU 1827.4
com.apple.driver.MaxTranserSizeOverrideDriver 3.5.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.15.5
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 269.25
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.kext.AMDFramebuffer 1.3.0
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.AMDRadeonX3000 1.3.0
com.apple.kext.AMD5000Controller 1.3.0
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleUSBCardReader 3.5.1
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 176.2
com.apple.driver.IOBluetoothHIDDriver 4.3.2f6
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97.0.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOAcceleratorFamily2 156.6.1
com.apple.kext.AMDSupport 1.3.0
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
com.apple.iokit.IOUSBMassStorageClass 3.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1Hi Linc,
thanks for helping.
I guess this USB wireless adapter - ASUS AC56.
beside this one , do you think have other problem?
802.11n NIC:
Product identification code : 0x17d2
Vendor identification code : 0x0b05 (ASUSTek Computer Inc.)
Version: 0.00
Serial number : 123456
Speed : Up to 480 Mb per second
Manufacturers : Realtek
Location identification code : 0xfa140000 / 5
Available current (mA): 500
Required current (mA): 500
BSD Name : en2
802.11n NIC -
IMac mid 2010 21.5' can only run in safe mode
My iMac (mid 2010) cannot reboot recently. It can only be boot in safe mode by pressing 'shift' when turning on. If boot normally, it will stuck on the grey apple logo screen. I tried re-install os, clean os installation, restore os using Time Machine etc, but none of these works.
If I turn off the computer for a whole night, it will then turn on the next morning. But, after a few minutes of watching video in YouTube, the screen gets frozen and I have to restart it manually, then only safe boot can work ... Now, even if I don't touch it for 24 hours, it can't start normally but safe boot.
I run the 'apple hardware test' by pressing D when reboot, the AHT did not detect any hardware problem. But I guess there is hardware problem with the logic board or graphic card.
The operation system is 10.9.4. I restored it to 10.9.2 using Time Machine, but the same symptom.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr \, \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Macbook Pro Mid 2010 (Model 6.2) restarts like cray cray
Can't believe this is happening...
Macbook Pro Mid 2010 Model - Intel i5 2.4GHz - RAM 8GB - GPU NVIDIA GeForce GT 330M
So I've seen quite a lot of threads discussing the 'GPU Panic' issue since I first encountered it a few weeks ago. The problem had never occurred on my MBP prior to that. However, the situation is now so bad that I wouldn't be able to open the Mac OS and make a copy of the panic report before it automatically reboots. Fortunately I have Windows 8 installed on the machine so I am still able to post for help on here.
A few questions / personal thoughts on the issue:
I bought this MBP back in June 2010 in China... So I won't be eligible for a free repair by any means right? It's been almost fours years since the purchase - significantly longer than three years restricted by Apple. I've seen another user who posted how they successfully defended their consumer rights by bringing some printouts of consumer laws and regulations. Lots of respect for that... But surely that only applies to goods purchased in the UK right? I'm so screwed... If a repair costs a few hundred quid then there is no point doing it, is there? I guess I can live with Windows for one or two years before the machine wears out and then get a new one. That being said, I still wonder if anyone in similar situation has managed to get free repair (GPU / logic board replacement or whatever it is). If so, mind sharing your story?
Is it nearly impossible to make a Genius Bar reservation nowadays or is it just me? My plan was to bring my MBP and talk to a genius and see where it goes. But both Covent Garden and Regent Street seem fully booked until a distant future. The reservation page does not show any available time slots, it simply says 'There are no available appointments at this store'. I mean I don't really mind if it is in a few days, a week, a month or even a year, just give me something. Telling people 'no availabe appointments at this store' is not very helpful is it? Since I have never had a Genius reservation (never had any issue using my MBP until this one - the good old days are gone) before, I'm curious what would happen if I just walk in with my MBP. Would they ask me to make a reservation or would they serve me right away?
Since I have never encountered the GPU panic issue (or any issue really) before I upgraded to Mavericks 10.9.2. I had never had any similar problems running Windows (Previously Vista, 7 and now 8) on my MBP either. I am speculating maybe the GPU Panic issue is more of a software bug. I am not ruling out the possibility of the GPUs being defective, but considering that fact everything was perfectly fine before the arrival of the evil Mavericks (for me, the upgrade to Mvericks 10.9.2), maybe the specific problem is down to Mavericks? I think this could be good news because Apple could quickly fix it for everyone as long as they know about the issue. Well... I don't think our chances of getting it sorted quickly are good, especially not when the new iPhone/iOS, which generates 10X more profits than Macs, is at the most critical stage of development. What do you guys think?
Oh it is just so frustrating. Using Windows on a Mac is definitely a nightmare - miserable 2 hour battery life and noisy non-stop fan spinning. Someone please help....................
THIn the Replacement Program Support Article, it states:
Apple will service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro.
http://support.apple.com/kb/TS4088
According to these terms, you are outside the eligibility window. However, I still second andyBall_uk's sentiments.
Make a Genius Bar Reservation. Print out a copy of the kernel panic report and the Support Article. If the 'Genius' refuses servicing without cost, ask for the store manager. It is ultimately at the manager's discretion.
Additionally, if this doesn't work out, you can look into Apple's flat fee repair program:
Do You Know About Apple's Flat Rate Repair Pricing?
Best of luck. -
My iMac (late 2010 model) desktop's hard drive is fried (was about 200GB). How much am I expecting to pay for a new one and retrieve my information?
As you can see Erin, trying to recover information from a hosed drive can be very expensive.
I would suggest first the OWC site as well. You can get a new drive of choice in size there.
I would also get the voyager http://eshop.macsales.com/item/Newer%20Technology/VOYQHDB1.0T/
and..
http://eshop.macsales.com/item/Prosoft%20Engineering/DGDR3BUN/
http://eshop.macsales.com/item/NewerTech/TOOLKIT11/
Wth your lap top and these folllowing tools your are set to change out the drive, reload OS and then with
the voyager pop in the old iMac drive and with the Prosoft software, try to mount and recover the files. Data Rescue is very good at this " if " the drive is not totally mechanically hosed. Drive Genius is very good at a number of things too. Nothing replaces the old adage of Back Up Back up Back up.
The voyage I listed can become the new backup drive for you.. your choice of tools: Time Machine or by cloning via CarbonCopyCloner or by what I use SuperDuper! IF you want to be really kewl.. both. By that I mean cloning and Time Machine.
It will take you an hour to swap out the drive and spring clean the iMac.. there is a hundred how too,s on you tube.
Hope this helps. Remember if is always when a drive will fail..they all do. I tell the people I support that Harddrives are good for 15 min.. to when they don't work. They will all fail.
Apple Geniuses are very limited to what they can and will do as far as file recovery.
Your best bet is to try to do it your self first. There is lots of help out here and you are not the first.
Don -
What internal hard drive can i use to upgrade the one i have in my 13" MacBook Pro mid 2010 model?
I have a MacBook Pro 13" mid 2010 model machine. Love it to bits but i want more applications, more documents, more music and more iPad apps backed up, problem is I am running out of space. I want to update the hard drive inside my computer, so is this possible and what hard drive is recommended? Any help is greatly appreciated
Any 2.5" HDD will do the trick. Your computer will run up to SATA II (3Gbps).
But I would suggest perhaps getting a Data Doubler + swapping your DVD Drive for another HDD, so you have 2 internal HDD's?
Maybe you are looking for
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Font problem when PDF is opened
Hi, On several computers in my group, I saw that when user opens a PDF file, the used font is not correct. Very explicit in this image. Could you help me please. Thank you very much regards Eric
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I have upgraded my PC to new Windows 8 machine .. Now when I place a signature on document and save it does not automatically place a "signed" extension on the filename. Previous version on my machine always did this. Why is this , can I set up my
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What is a good midrange photo inkjet printer for the Macbook Pro?
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3.1.3 battery percent gone crazy
BRAND NEW 3GS 16 gig, version 3.1.2, 2 days old, IS NOT JAIL BROKEN!! HERE is what happens, I turn it off while battery at 25 percent, then power back on, shows 12 percent, and LOW BAT DISMISS window pops up. If I let it sit for 3 seconds, the percen
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Anyone know why I am unable to open PDF
anyone know why I am unable to down load pdf