Why my MacBook Pro got frozen?
I was googling Revenge season 1 episode 2 and then opened one and could not watch so I shut it and then back and forth a couple of times trying different links of goodle. then last shot , while going back to google, everything just got frozen, don't know what to do. I just shut it down by pressing the power key. Anybody can help me explain this situation? and tell me what I should do in such situations? Thx.
I just bought this MacBook Pro last December before Christmas. I don't know what version, only know the price is about $2199 at Fry's + tax, forgot the tax.
Thanks alot everyone for helping me with this simple question haha, shouldve checked the box really, was going to buy the retina display one, but i got a ipad 3 and i didnt really notice too much of a difference to justify spending one thousand 400 pounds lol, any other details you can give me to help me learn alot more about this macbook pro??
thanks again everyone
Rossco
Similar Messages
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My Macbook Pro was frozen when I was watching video and reading document. I just purchased this laptop last month. why does it happen?
If your temps are back to normal then the only thing that I would do is to completely uninstall the Avast software. See Thomas Reed's excellent Mac Malware Guide and pay particular attention to the "Do I need a/v software" section. 99% of the time, you don't and Mr. Reed only suggests the use of two av apps.
Clinton -
My MacBook Pro has frozen mid restore, I can't even shut down. Please advise.
My MacBook Pro has frozen mid restore, I can't even shut down. It has been like this for a few days now. Please help!
Press and hold down the power button until the system Turns Off. Then try to start it again.
I suspect you have some type of hardware problem. As you didn't mention why you were doing a restore I suspect it was from a system crash of some type. What caused that crash, if there was one, is the reason the system has now Hung again trying to restore it. -
My Macbook Pro is frozen on the login page with a white screen and only my login picture. How do I fix this? I can't turn it off and I closed it and let it charge but it's still not working. It's only 3 months old and was working perfectly fine 30min before this happened.
Hello Kierasully,
I would start your troubleshooting with the article below for issues of not being able to log in to your Mac. Start with booting up in to Safe Boot as well as resetting PRAM on your Mac. If that does not work, then verify the hard drive with booting to the Recover HD and go to Disk Utility to verify it.
Mac OS X: Gray screen appears during startup
http://support.apple.com/en-us/ts2570
Regards,
-Norm G. -
My daughter's 13" late 2011 MacBook Pro has frozen (null sign displays) after Yosemite installation. I can, however, boot from a clone of my MacBook Air that is on an external drive. I reinstalled Yosemite on the MBP HD, but it still hangs in mid install. Despite the fact that I can boot from the external, could it be the RAM that's the problem? I'd happily put 8 GB in if it seems probable that would solve the problem. I've tried all the suggested procedures that I've seen posted here. Disk Utility, and my older version of DiskWarrior indicate the HD is OK. I have DiskWarrior 5 on order.
Boot the MBP with the OPTION key down. If successful, you should see two HDD icons, Select the recovery partition (on the right).
From the 4 option menu select Disk Utility.
Run Disk Utility>First Aid, Verify and Repair.
If the disk cannot be repaired, it will have to be replaced.
Ciao. -
Why is macbook pro running very slow?
Hi! Could someone tell me why my macbook pro is so slow recently? During exams its really distrubing to having forced pauses.
Thanks for your support! I ve just done the EtreCheck:
Hardware Information:
MacBook Pro (13-inch, Mid 2010)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 11:6:7
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250,06 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) /: 249,2 GB (79,18 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[loaded] com.cisco.anyconnect.gui.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
[loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
AdobeResourceSynchronizer
Internet Plug-ins:
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 3rd-Party support link
Flash Player: Version: 11.8.800.168 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
CameraWindow: Version: 7.10.0.2 - SDK 10.5 3rd-Party support link
/Applications/Canon Utilities/CameraWindow/CameraWindow.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Time Machine not configured!
Top Processes by CPU:
6% WindowServer
4% mds
2% EtreCheck
1% Google Chrome
1% hidd
Top Processes by Memory:
147 MB Google Chrome
123 MB softwareupdated
119 MB com.apple.IconServicesAgent
111 MB mds_stores
94 MB Spotify
Virtual Memory Information:
144 MB Free RAM
1.69 GB Active RAM
1.44 GB Inactive RAM
487 MB Wired RAM
1.42 GB Page-ins
276 KB Page-outs@dominic: I did the safe mode start and after the desktop appeard I did nothing and just shut down and start normally again. Is it that? I was thinking that some window should have popped out of nowwhere and give me some diagnose... and tell me what to do... ?
Then after a normal start I did the disk utility thing, I could only verify and not repair since it seems to be ok? :
Then I tried the SMC reset according to the link you sent me, not sure if I did it right cause step 4 and 5 under
Portable computers that have a battery you should not remove on your own
were somehow the same, after I released everything I didnt have to press power button separately (step5), the mac started already (after step4)
@Lex: I'm really wondering about those two old applications
1) I didn't find anything useful about camerawindow or canon tools, except that it helps connecting my canon powershot G15 camera with a smartphone... don't even says if it works with my camera model nor if it works with mavericks...
2) ...Silverlight/OutOfBrowser/SLLauncher.app: Is it needed for what? After looking up it just said useful for webbrowsers, maybe better video quality etc. isn't that something good? if I delete it from my library will there e noteable differences when I use the internet?
besides that i deleted and update like u suggested and did a check again:
Hardware Information:
MacBook Pro (13-inch, Mid 2010)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:11:31
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250,06 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) /: 249,2 GB (76,16 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[loaded] com.cisco.anyconnect.gui.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
[loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
Internet Plug-ins:
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
CameraWindow: Version: 7.10.0.2 - SDK 10.5 3rd-Party support link
/Applications/Canon Utilities/CameraWindow/CameraWindow.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.09 GB Disk used: 161.16 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 12
Oldest backup: 2013-12-17 21:37:11 +0000
Last backup: 2014-01-05 11:12:56 +0000
Size of backup disk: Excellent
Backup size 931.19 GB > (Disk size 232.09 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
22% WindowServer
13% Google Chrome
3% hidd
2% mds_stores
1% EtreCheck
Top Processes by Memory:
238 MB Finder
150 MB mds_stores
131 MB Microsoft PowerPoint
127 MB Mail
106 MB Microsoft Word
Virtual Memory Information:
70 MB Free RAM
1.61 GB Active RAM
1.58 GB Inactive RAM
444 MB Wired RAM
508 MB Page-ins
996 KB Page-outs
@hands: thanks for note -
My MacBook Pro got wet and I lost all of my childs photos from the day she was born. Is there anyway I could get these pictures back from my iCloud? I actually care more for getting the photos back than I do my laptop. Please help! Thank
Welcome to the Apple community khnkOliver.
I assume these photos, or at least not all of them weren't in photo stream.
You should be able to recover your photos from a back up. -
My MacBook Pro is frozen and I cannot move the mouse and I have plenty of batter left on computer. Any idea on how to unfreeze mouse or computer. Help?
Press Command + Control + Power button and Force Restart your Macbook Pro if you do not have any Important Work open as this will Turn OFF and Turn ON your Mac and any Unsaved Data will be lost.
-
My iCalendar (MacBook Pro) is frozen
My iCalendar (MacBook Pro) is frozen along with a portion of something I copied to paste on the calendar. I cannot delete. I performed a Force Quit and Restarted, to no avail. My iphone calendar works fine.
Please read this whole message before doing anything.
Back up all data.
Before taking each of these steps, quit (force quit if necessary) the application. After taking the step, relaunch and test. When the problem is resolved (or when you complete Step 3 without resolving it), stop and close the Library folder.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. From the folder that opens, move these subfolders (some may not exist) to the Trash, leaving the Library folder open:
Caches/com.apple.CalendarAgent
Caches/com.apple.iCal
Saved Application State/com.apple.iCal.savedState
Step 2
Move these files from the Library folder to the Desktop (again, some may not exist):
Preferences/ByHost/com.apple.iCal.helper.*.plist
Preferences/com.apple.CalendarAgent.plist
Preferences/com.apple.iCal.Alarm.plist
Preferences/com.apple.iCal.AlarmScheduler.plist
Preferences/com.apple.iCal.helper.plist
Preferences/com.apple.iCal.plist
Preferences/com.apple.iCalExternalSync.plist
Preferences/iCalExternalSync.plist
Here "*" stands for a long string of letters, numbers, and dashes. If the application now works, you may be able to put back some of the files you moved in this step, relaunching and testing after each one. Eventually you may find the one that caused the problem; delete it. Recreate your settings as necessary.
If the application still crashes, put back each of the files you moved in this step, overwriting the one that may have been created in its place. You don't have to put back the folders you moved in Step 1.
Step 3
Move this folder to the Desktop:
Calendars
Note: you're not moving the Calendars application; you're moving a folder named "Calendars". If there's no change, put the folder back where it was.
If the application launches after you move the Calendars folder, the event database is corrupt. You have two choices:
Restore the folder from a Time Machine snapshot or other backup that predates the corruption.
Use a third-party application such as Calendar Cleaner to try to repair the database. -
HT1553 my macbook pro is frozen and does not move from loading screen. Can you help?
my macbook pro is frozen and does not move from loading screen. Can you help?
Call Apple Support and schedule a appointment for a hardware check, or take it into a Apple Store.
We can't help you with that problem.
Good Luck -
HT1338 why my macbook pro is running slow now ?
why my macbook pro is running slow ?
Disconnect all peripherals from your computer.
Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Sluggish Finder - Bunch of icons on your desktop? An overcrowded desktop slows down your Mac. Get rid of needless Finder calculations - Open a window in Finder/View/Show View Options: ensure "Calculate All Sizes" option is unchecked.
Internet related - It's likely that your broadband connection is the bottleneck. You can check your speed on http://www.speedtest.net to see how fast your connection is. If your web browser specifically performs slowly, quit and relaunch it. If browser remains sluggish, empty its cache. Safari/Empty Cache Firefox/Preferences - select the Network tab of the Advanced preferences and click the "Clear Now" button in the "Offline Storage" area.
Application related - Launch "Activity Monitor" - Applications/Utilities - click the CPU heading and see what float to the top. If an application takes up a large chunk of CPU and won't let it go, it could be dragging down your Mac's performance. Quit it by clicking the Quit Process button at the top of the Activity Monitor window.
Too little ram - max out your ram. -
My macbook pro got stolen, is there a way to track it down?
my macbook pro got stolen, is there a way to track it down?
Not if you had not already installed and configured software for tracing it. If you hadn't done that before it got stolen, your only option is to report it to the police and let them handle it.
-
My MacBook pro got stolen last night. I want to report it. How do I go abt it.
My MacBook pro got stolen last night. I want to report it to Apple
(have made a police report)
How do I go abt it?The Yellow Pages should have the phone of the Police Dept. Being it is not a life threatening situation, calling 911 seems an overkill.
Apple does not have a law enforcement dept. Best you can do, IF you enabled Find My Mac and carry your stuff in a FileVault container, is Remote Wipe it clean to keep your info from the thieves claws and prevent an identity theft as well. -
Why will macbook pro not go to sleep with Lion OS?
Why will macbook pro not go to sleep with Lion OS?
Test after each of the following steps that you haven’t already tried:
Step 1
▹ System Preferences ▹ Energy Saver ▹ Power Adapter ▹ Wake for network access: uncheck. You may need to unlock the preference pane by clicking the lock icon in the lower left corner and entering your administrator password.
Step 2
▹ System Preferences ▹ Energy Saver ▹ Schedule… ▹ Start up or wake: uncheck
Step 3
▹ System Preferences ▹ Print & Scan ▹ Open Print Queue...
Check all printers for unfinished jobs. Deal with any you find.
Step 4
Disconnect all wired peripherals except keyboard, mouse or trackball, and monitor, if applicable.
Step 5
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select All Processes from the menu in the toolbar, if not already selected. Enter “powerd” (without the quotes) in the "Filter" text field. Select the powerd process and click the Quit Process button in the toobar (stop-sign icon.) In the sheet that opens, click Force Quit. You’ll be prompted for your administrator password. The process will be relaunched immediately.
Step 6
Boot in safe mode and log in. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal. Don’t launch any applications at first. If sleep still doesn’t work properly, back up all data and reinstall the Mac OS. After that, if you still have the issue, make a “Genius” appointment at an Apple Store to have the machine tested.
If sleep now works as expected, go on to the next step.
Step 7
Still in safe mode, launch the usual set of applications that are running when you have the problem, including your login items, one at a time, testing after each one. Some applications may not work; skip them. You might be able to identify the cause of the problem this way.
Step 8
If sleep is still working after you’ve launched all the usual applications, reboot as usual (not in safe mode) and test again. If sleep still works, you’re done, at least for the moment.
If you still have the sleep issue after booting out of safe mode, post again. -
Why my macbook pro is very slow?
why my macbook pro has became so slowly?
The answer may be here:
https://discussions.apple.com/docs/DOC-3521
Ciao.
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