Why my money were taken twice for the same program why my money were taken twice for the same program

why my money were taken twice for the same program?

contact expresslane via email or chat, they will refund you as long as this is the first time

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Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Hi Benjamins,
I've checked your account—you have two ExportPDF subscriptions. One placed on October 20 2013, and the other placed on October 11 of this year. So, you were probably charged the auto renewal for the subscription placed in 2013, and then the new charge for this year's order.
Please Contact Customer Care so that an agent can help get things situated for you. There's no reason to have two subscriptions to the same service, so an agent can help you cancel one, if you'd like.
Best,
Sara

HT3702 i was told that the purchuse failed so why was i charge twice for the one transaction and there are more then one of them i have been charge twice for each of them i would my money back for each of the double tranactions thank you

i have been charge twice for each of the tranactions i made and i would like them back thank you

Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck

Previous saved bookmarks.html files were almost twice the size. If I rely on this much smaller folder for saving my I may lose bookmark data. Can someone explain why my folder is now suddenly so much smaller?

Since I upgraded to 3.6.3 my bookmarks folder has become nearly half the size upon exporting it in html format. I normally refresh my working copy of Mozilla by saving the bookmarks and then erasing all aspects of Firefox and starting over from scratch. I am concerned that if I rely upon this smaller folder I may be losing data. Can someone tell me what is happening here? It could be that this is just an improvement in Firefox but I do not know how to test the waters to see if all my data is saved.

Are you comparing the size of the bookmarks.html file that is exported from Firefox 3.6.3 to a bookmarks.html file that was exported from earlier versions of Firefox?
Really shouldn't be a difference, there hasn't been a change to Firefox regarding the bookmarks.html file in years.

I cancelled my creative cloud membership on the 29th of janurary but I've just been sent an invoice for the bill of this years payment. Luckily there isn't enough money in my bank account for it to go through. But why am I still being billed?

I don't know why Im being billed for it when i spoke to the online service team he told me that i wouldn't be billed for this year and now they are trying to charge me for it. I'm a student and I don't have that kind of money to pay for it so I'm not keeping anything in my card account to make sure that it can't be taken out. How do I tell them again that I'm not paying for it anymore
Seriously annoyed

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

TS3989 Only some of the photos I have taken on my iPhone appear in the photo stream on my iPad even thou they were taken at the same time. Why is this and how can I import the other photos from my iPhone to my iPad?

Only some of the photos I have taken on my iPhone appear in the photo stream on my iPad even thou they were taken at the same time. Why is this and how can I import the other photos from my iPhone to my iPad?

If older photos are missing it may be because photo stream photos are only held in iCloud for 30 days. After that they are removed from iCloud but will remain (up to 1000 photos) on your device until deleted. Also, only photos taken after enabling photo stream are added to your photo stream, and only when the camera is closed, your device is connected to wifi and you have at least 20% battery life remaining.
To transfer the missing photos you can either create a shared photo stream containing them and invite yourself to it (see http://help.apple.com/icloud/#mmc0cd7e99), import the photos to your computer and sync them to your iPad, or use an app like PhotoSync to transfer them to your iPad over wifi.

HT201209 Why if I have money in my apple account, having redeemed a voucher, does my iPad still try to charge my bank account for the music I am trying to purchase?

Why if I have money in my apple account, having redeemed a voucher, does my iPad still try to charge my bank account for the music I am trying to purchase?

Hi backpacker1952,
Thanks for visiting Apple Support Communities.
If you already have an iTunes Gift balance on your account, you can browse and buy music like you would if you were paying with a credit card. You may find the information in this article helpful:
How to browse and buy content from the iTunes Store
http://support.apple.com/kb/ht1879
This article explains how to view your current balance in iTunes:
iTunes Store: iTunes Gift balances
http://support.apple.com/kb/ht5035
You use the Redeem link when you want to redeem an iTunes Gift (like an app someone purchased for you) or add an additional iTunes Gift Card to your account. See this article for more information:
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/kb/HT1574
All the best,
Jeremy

Why were the colour icons taken away from the finder and itunes sidebars and and replaced with grey monochrome shade icons. It doesn't make any sense.

Why were the colour icons taken away from the finder and itunes sidebars and and replaced with grey monochrome shade icons.
Have apple rectified this yet ?
It doesn't make sense to me why they changed this. Can anyone tell me the reason for the lack of colour ?
On another note, can the the sidebar be changed back to the right hand side in preview (when opening PDF's). It has always been on the right in snow leopard and tiger.
It seems to me that their has been too many unnecessary changes in the Lion operating system.
Thanks.

babowa wrote:
Why were the colour icons taken away from the finder and itunes sidebars and and replaced with grey monochrome shade icons.
Have apple rectified this yet ?
It doesn't make sense to me why they changed this. Can anyone tell me the reason for the lack of colour ?
You'd have to ask Apple, no one here would know - we are just users like you and aren't allowed to speculate on these forums. You have quite a bit of company though - many people preferred the color.
And, I've not found a way to put the sidebar back on the right side in Preview, but maybe someone else can chime in with that.
I much prefer the sidebar a la sinistra

Money deducted from the account twice for 1 song.

I buy a new Lady Gaga's song Applause. Then I went to pre-oder her new album ARTPOP (with single Applause). Money deducted from the account twice. Why? What happened?
I have two downloaded singles.Can I retrieve my money for 1 song?
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You could use a different country (e.g. leave it on US) or try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours)

You billed me twice for the same App. I want my money back!

You billed me twice for the same App. I want my money back!

Not me. Responses on these forums come from other Mac users like you, not Apple itself.
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Did you end up buying this twice because you were trying to download the app a second time? If so, you should:
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can redownload your available previous purchases.

I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why?

I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why? The incident is extremely annoying and I am dissapointed with Apple's services. With Apple being a fortune 500 company, why would it resort to ripping off a customer.

If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing. It has happened on two different occasions. Does it have anything to do with having 2 different ipods linked to the same account?

Can someone please tell me why when i order an app on my sons ipod, do I get charged twice for it? When I tried do report a problem with the charge, it said that I can not get a refund on that item. This is the second time this has happened to me. Does it have anything to do with having more then one ipod linked to the same account? Thanks for any help you can give me!!!

It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
Make sure that they are really the same app first.

HT201209 I have £15 on my itunes showing on my laptop. I have made purchases, and it has taken the money from bank account, and not from the £15, which still sits on my account with no deductions. Don't understand why. Can anyone help me please ?

I have a £15 on my iTunes account, from a gift voucher. I have made purchases, but my account remains at £15, and the money instead has been deducted from bank account. Why is not taking the money from valide gift voucher.

First, I presume you're buying for yourself, not gifts for others, correct? Gifts cannot be purchased using a credit balance. If you are buying for yourself, another user in the forums posted this as the reply from the iTunes Store when this issue was brought up. Perhaps it will help you. Regards.
I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at: http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner. When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit.

About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

Just to make sure, open Mac App Store and click Purchases. Can you pause the download and restart it?

Why am I having money taken from my account and I do not know what it is for?

Why do I keep having money deducted from my account?? I do not download apps tha u have to pay for I only download them that are free? I do not know we're the money is going what can I do about it

contact Apple.

Why my money were taken twice for the same program why my money were taken twice for the same program

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