Why my order is canceled? Unfortunately we were unable to approve your order in the Adobe Store.

I just ordered premium production but then recive mail  -"Unfortunately we were unable to approve your order in the Adobe Store."

You will have to take it up with sales support. Contact them by web form or web chat.
Mylenium

Similar Messages

  • Unfortunately we were unable to approve your order in the Adobe Store.   If you have any questions, please contact our Customer Service Department:

    Can anyone assist , i have tried to buy several times and get the same back after 24 hrs

    I suggest you contact their Customer Service Department as the message says. That isn't us, we're fellow product users, not customer service.

  • Order has been canceled because we were unable to verify your information.

    I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

    Good morning rachel87,
    It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
    With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
    Sincerely, 

  • Unfortunately we were unable to found an order in your account

    Hi
    I have been trying to proof my academic situation to abode. I bought adobe cc with academic plan. I bought from adobe website.  Then i found my order number here in the forum by staff because adobe didnt send me confirmation e-mail. After all i went to proof my academic situation. İ uploded student documents payments card etc. and adobe sent me mail back saying that my ordering number is wrong. How is possible? look this is my account page and i can clearly see my order number :
    After adobe email i cant create any new case to upload student documents. Now what should i do?
    Thanks
    Eray.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • HT5714 Why did I pay $19 for Start Trek Into Darkness pre-order, if Apple KNEW they were going to release a bundle on the release date and I could have got the other Star Trek movie for just $5 more?  What the heck Apple, I feel completely ripped off.

    Why did I pay $19 for Start Trek Into Darkness pre-order, if Apple KNEW they were going to release a bundle on the release date and I could have got the other Star Trek movie for just $5 more?  What the heck Apple, I feel completely ripped off.
    I didn't even have time to cancel the preorder as that processed a couple minutes before the bundle was posted.
    Pre-orders are apparently not worth my time ever again.  

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. Perhaps there will be something they can do for you.
    Regards.

  • We were unable to authorize your payment card for this purchase. Please update your billing info.

    we were unable to authorize your payment card for this purchase. Please update your billing info.
    I am currently on holiday and do not have access to my credit cards security code can i update it when i get back from holiday?

    Hello
    thank you for your reply
    However now i have another problem, it seems that my account has been charged by apple through a app purchase despite my credit card details not being complete
    i went to reportaproblem but the 'i would like to cancel this purchase' option is not here'

  • TS3297 I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont ne

    I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • MSDN Internet Server error: Sorry, we were unable to service your request. Please try again later.

    I have been experiencing a high rate (maybe 1 in 5 page renders) errors from the MSDN servers in the last 4-6 weeks.
    It reports in the breadcrumb "Internal Server error"
    And then writes below: Sorry, we were unable to service your request. Please try again later.
    Is Microsoft aware of this ongoing and high rate issues?
    --Dale

    There are many who are facing this issue.
    https://social.msdn.microsoft.com/Forums/en-US/098dc7d7-b12a-4a6d-ae74-47e612531e68/internal-server-error-coming-when-accessing-msdn-forum?forum=reportabug
    -Vaibhav Chaudhari

  • Hello I have a problem with security questions and i cant reset to my email  The error was   Exceeded Maximum Attempts  We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

    Hello
    I have a problem with security questions and i cant reset to my email
    The error was
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
    Click here      for assistance.
    i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
    http://www.traidnt.net/vb/attachment...134863-333.jpg
    can you help me please

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201272 Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section.  Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? Please help!!

    Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section.  Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!!  Please help!!

    Dear Metal Wheels and King Penguin.
    I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
    Best Regards, davidtryggva

  • Why is it every time I try to buy itunes I am diverted to the Chinese store and cannot pay for my items? Can anyone help?

    Why is it every time I try to buy itunes I am diverted to the Chinese store and cannot pay for my items? Can anyone help? I have tries to select the English store but it will not allow me to proceed. I think it has been hacked in the past as there is a list of Chinese Apps which it seems to be awaiting payment for, going back to 2011.

    Free Disk Space & Memory are 2 differen't things.
    At the Apple Icon at top left>About this Mac, click on the text below Mac OS X where it says Version 10.4.x and report the Build# please.
    Then click on More Info>Hardware and report this upto but not including the Serial#...
    Hardware Overview:
      Model Name:    iMac
      Model Identifier:    iMac7,1
      Processor Name:    Intel Core 2 Duo
      Processor Speed:    2.4 GHz
      Number Of Processors:    1
      Total Number Of Cores:    2
      L2 Cache:    4 MB
      Memory:    4 GB
      Bus Speed:    800 MHz
      Boot ROM Version:    IM71.007A.B03
      SMC Version (system):    1.21f4
    Then we cn tell you huw to add more RAM & which is the correct RAM Memory.

  • TS3140 I tried to order a book on iPhoto but got the following message from apple :  the file contains text with drop shadows. As a result, Apple is unable to process your order"  Does anyone know what this means and how to fix it?   Thanks!!

    I tried to order a book on iphoto but got the following message from Apple  : "the file contains text with drop shadows.  As a result Apple is unable to process your order"  Does anyone know what this means and how to fix it?  Thanks!! 

    Hello Katiebell62
    Check out the troubleshooting steps to try and resolve your issue with purchasing a book through iPhoto.
    iPhoto: Difficulty submitting a book, card, or calendar order
    http://support.apple.com/kb/TS2516
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • HT2589 Unfortunately, I have tried signing into Itunes for the past hour and keep getting this message: 'We're sorry we cannot complete your request on the itunes store at the time. Please try again later. Please help!

    Unfortunately, I have tried signing into Itunes for the past hour and keep getting this message: 'We're sorry we cannot complete your request on the itunes store at the time. Please try again later.' I'm using a thinkpad laptop T430. Please help!

    I have got the same problem. I am  using windows 8.1, latest version of iTunes, Symantec NIS.  My internet connection is working.
    My apple Id and my password are correct since they work on my iPad and on my iPhone.
    message is "ware sorry.we cannot complete your request on the itunes store at this time."   And in smaller letters : "try again later". Which i did many times over several days.  Just does not work.
    any idea anybody ?

  • I am currently using OS X and need to update to 10.5 in order to upgrade and/or update softwares. I do not have the APP store option....I cannot even download Itunes. Any thoughts

    I am currently using OS X and need to update to 10.5 in order to upgrade and/or update softwares. I do not have the APP store option....I cannot even download Itunes. Any thoughts

    You don't need 10.5. Skip it and buy a Mac OS X 10.6 DVD.
    (73325)

  • We were unable to verify your account

    I want to try the Azure. I followed the Free trial step in the web site. After entered the mobile phone number and requested sending the
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    Hi,
    You can call the local support number from the page to ask them to verify the account for you. If not, you can ask them to open a support ticket for you.
    Thanks,
    QinDian Tang
    MSDN Community Support | Feedback to us
    Develop and promote your apps in Windows Store
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

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