Why my phone contacts won't sync my phone contacts?

Hi all,
can someone help me (apple support would cost $29!) figure out why when I sync my iphone5 to my computer, I don't get my phone contacts?
thanks

Are you using Mac OS 10.9 or later? Iff so, see this note:
Note: These instructions apply only if you use OS X v.10.8.5 or earlier. If you use OS X Mavericks v.10.9 or later, your contacts, calendars, and other info are updated on your computers and iOS devices via iCloud. For more information, see iCloud Help at icloud.com.
from http://support.apple.com/kb/PH12117?viewlocale=en_US

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I am getting very tired of Nokia now!
Actually I've had it with Nokia!
One last Change,
My wife and I have now received Nokia phones number 4 and 5 from the care center.
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Hi Gucky66,
Thanks for your post and welcome to the forum.
Please reset and update the phone to fix any software issues you're experiencing on both your E7 and N8.
Connect your phone to Nokia Suite and create a back up via Tools > Back up.
Now disconnect the phone from Nokia Suite and enter *#7370# and default security code 12345 into your phone. Once the phone has rebooted, please reconnect with Nokia Suite and click on the green arrow icon where you will be able to update the phone to it's latest software version. If no update is listed, please reinstall the current software. This option is displayed in blue.
When the updated has completed, please restore the back up via Restore > Back up.
You should now have a fully working phone. If you're still experiencing difficulties with your Email account, please delete the account and reconfigure, you can do this via Menu > Mail > Select the email account > Long press > Delete mailbox.
If the above doesn't work, please contact your local Care line where they will be able to look at your previous repairs and look for a solution.
Please get back to me if you manage to resolve the issue, otherwise I can provide further support.
Iris9290
If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

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Downloading all manually that could from the cloud.
Downloading all purchases manually.
Turning of show all music. *with a power off
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Most of the songs are greyed out when I show my iphone in itunes.
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I have been struggling with this since December and am ready to scream!

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Why my phone contacts won't sync my phone contacts?

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