Why no answers to iTunes hanging with rented movies??

I have yet to see a rented iTunes movie. On TWO pc's, iTunes simply will not work with rentals. I have written customer support and they refunded my rental fees but the only suggestion I got was to use an updated QuickTime. Well folks, updating QuickTime AND iTunes made no difference. I've seen others posting the same problem on this forum with no replies. WHAT'S UP??

Finish downloading before you start watching.
Your simultaneous watching is outrunning the download, causing the screen to freeze, and when you force-quit iTunes the download is cancelled.

Similar Messages

  • ITunes trouble with rented movies

    I rent a movie with iTunes, and start it while it finishes downloading. Within 15-20 minutes, the screen will freeze and I need to force quit iTunes. When I reopen, I can't find my rented movie. What's going on?
    (I have already checked for all available updates.)

    Finish downloading before you start watching.
    Your simultaneous watching is outrunning the download, causing the screen to freeze, and when you force-quit iTunes the download is cancelled.

  • Security question answers are not accepted when renting movies. Why? How do you correct?

    Correct Security answer are not accepted when renting movies.
    Why? How do I correct the problem so I can watch movies?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT3702 Yes you placed a hold but then when I went to complete an in app purchase it says I can't. I have no restrictions on this **** thing and never had this problem.. Why won't your iTunes communicate with my games so I can purchase stuff.

    Yes you placed a hold but then when I went to complete an in app purchase it says I can't. I have no restrictions on this **** thing and never had this problem.. Why won't your iTunes communicate with my games so I can purchase stuff. I have an iPad mini just trying to play a **** game.

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you are getting an error message then what is the full text of it ?
    The temporary store holding charge is standard, it should disappear within a few days or so.

  • Why is there a iTunes icon with a USB cable on the screen after a Apple TV update

    Why is there a iTunes icon with a USB cable on the screen after a Apple TV update

    The iPad could be in recovery mode.
    You may want to follow these instructions:
    http://support.apple.com/kb/HT1808

  • At the end of sync itunes hangs with message waiting for files to be transferred....iphone 4s?

    at the end of sync itunes hangs with message waiting for files to be transferred....iphone 4s?-
    and just sits there for an hour or more... sync is not finished, nothing happens... Any ideas?

    I called tech support and they had me schedule a time to walk through the problem with an apple engineer last night.
    They acknowledged that they've been getting calls about this issue but that's all they said.
    Make a long story short there was no solution. I ended up backing up all my info, contacts, notes ect. to the cloud and restoring the iPhone to the factory settings, then I synced back to the cloud but did not restore from a previous back-up just use as a new phone then manually check off the media pictures, music, movies ect.
    It's not the ideal way but it worked for me because I don't have a ton of stuff on the phone and I can even sync wirelessly now where's before I couldn't check that feature on in iTunes because it wouldn't sync.
    One thing since you can't restore from a previous back-up make sure to manually back up your camera roll or turn on photo stream to back up photos to the cloud.
    Hope this helps.

  • I can send tv shows from my ipad to my apple tv without any issues.  Why cant i do the same with a movie rental?

    I can send tv shows from my ipad to my apple tv without any issues.  Why cant i do the same with a movie rental?  Or how do i do the same with a movie rental?

    Personally I think the iOS devices are poor at reconnecting  - Airplay establishes that a link is available but when the iPhone/iPad has been away from the house and rejoins the network i think AppleTV already thinks it's connected with a different IP address and fails to recognise it has joined the network again with new credentials.
    Something along those lines anyway.
    I find that a combination of restarting AppleTV, router and iOS device tends to fix it, but not for everyone.
    AC

  • HT1657 where does itunes store my rented movie, not showing up in library

    where does itunes store my rented movie, not showing up in library

    On your computer or your ipad?
    Computer - Library>Movies
    Ipad - Videos app

  • Itunes hangs with itunes match in Mountain Lion

    Right!
    I've seen all the "Itunes hanging" issues that Apple is choosing to ignore. So I'm adding my bitter experience to this too!
    I have:
    Re-installed Mountain Lion, tried to run the latest version of itunes, and pulled down my cloud stored library. It hangs itunes, then hangs Mountain Lion.
    I have:
    Created a new user, and tried to do the same....it hangs itunes...then hangs the computer.
    I have:
    Tried using the rescue partition, and it ....yes, youve guessed it hangs itunes, and hangs the computer.
    I don't have wirless on, and am using a network cable. I've tried using wifi....
    My machine is:
    Mac Pro
    Processor  2 x 2.8 GHz Quad-Core Intel Xeon
    Memory  12 GB 800 MHz DDR2 FB-DIMM
    Graphics  NVIDIA GeForce 8800 GT 512 MB
    Software  OS X 10.8.3 (12D78)
    I'm a film editor and photo-journalist hence the amount of ram.
    Allof this started when Apple released Mountain Lion.....IT ALL WORKED BEFORE!
    Can the developers figure out what is happening, or are they focusing their efforts on trying to create the next rich experience pioneered by Mr.Ives.
    Fed up with this, I used to be proud of using Apple, however, I'm starting to like the look of Windows 8.
    Any ideas?
    Cheers

    Maybe this will help. If you monitor the "More Like This" box (top right), other threads appear. Opening them usually displays other threads.
    https://discussions.apple.com/message/20453098#20453098
    Rescue partition? Safe Mode?
    Safe Mode
    Safe Mode - About

  • ITunes hangs with external drives; Genius is totally impossible to setup

    iTunes very frequently hangs when I am using tracks on my external hard drive. I have verified the correct xml of the library files, and the drive's permissions are good. I also recently defragged it. However, oftentimes if I am editing the tags on or simply playing a track, the beach ball comes up and does not go away. When I force quit, I cannot reboot iTunes because it remains in the dock, with an arrow under it, even though it no longer is running.
    After much trial, error, and grief, I found that when I physically disconnect the firewire drive (improperly, as it's still running, and won't eject due to having its files allegedly in use), the hang magically goes away. I can then sometimes replug it back in and work again, at least until iTunes hangs once more. I am sure this is not good for the drive and its files.
    This did NOT happen under previous versions of iTunes and using previous system versions (I'm on iTunes 8, 10.5.5). It is a VERY. BIG. PROBLEM.
    One of its many effects is that I have not been able to get the Genius function to work on my machine, as it always hangs. The Genius setup is so slow that I've never made it much past the first step. I have an 800GB or so library, and there MUST be a way to get this to work.
    Are there any quick fixes to this drive issue? If not, can Apple PLEASE correct it ASAP? Not everyone has a little bitty iTunes library that fits on the internal disk.

    Bummer that this remains a problem. I suspected it was the external drive I was using and from what I read here it seems confirmed. My library is much smaller that both of the ones listed here so I wonder if it's not so much size but the external drive. I thought maybe I just had a crappy network but iTunes has been uncooperative ever since moving my files to the external drive. And I've only got about 50 gig of files. Well, I guess I don't feel so bad now. But it's still crappy.

  • ITunes Hangs With Iphone 3G connected

    Hello there. Well the story goes: I drag+drop my entire music library to my new iPhone earlier in the day and when I tried to connect it again, Itunes hangs and needless to say does not ever show the Iphone although windows DOES recognize the Iphone asking me if I would like to import photos etc. upon connection. I have tried uninstalling/reinstalling iTunes to try to fix the problem and to no avail.
    Note: When i disconnect the Iphone from the computer, iTunes un-freezes and will show my Iphone for a split second before, of course, it goes away because it isn't connected to the computer.
    Anyone have this happen to them and know the solution?
    Thanks in advance!!

    Hi
    I'm having the same problem. At first connecting the iPhone 3G worked fine, but now it will freeze iTunes whenever connected. Looking at the processes, iTunes will be churning about 50% of the CPU usage. I have re-installed iTunes to no avail, and even done a fresh installation of Vista, where again it worked at first before starting to hang again. iTunes loads fine if I stop the Apple Mobile Device service, but then of course iTunes can't see the iPhone.
    I do also think it might be related to Vista "identifying" the iPhone as a camera, causing iTunes to get confused.
    Vista is 32 bit, iTunes is 7.7.0.43, iPhone is 3G. User is not a complete moron.
    Anyone?

  • HT202157 anyone having trouble with renting movies with Apple TV?

    Not sure what to do,  can't seem to rent on Apple TV tonight.  Netflix is working and Itunes on my MAC is working.  I can always plug Mac to sound system but....  Anyone out there ith same trouble today.
    BTW:
    I restarted AppleTV
    I plug/unplugged (the godd old alt/del)

    I appreciate you trying to help. However, I have NO idea how to check for a '3rd party DNS'. As I said, it worked flawlessly on Monday. Wouldn't that mean I was corrected properly?
    I went to Apple TV support and in answer to rentaing movies it referred me with a link to this:
    How long do I have to watch a rented movie?
    You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.
    This is a link FROM the Apple TV page. So I should have 30 days to watch the movie. Under Settings is a "Search for rented movies" option. Isn't that where you would find your rentals that you have not watched yet?
    It's not that I don't WANT to troubleshoot. I just do not have a CLUE how to provide what you are asking for.
    Thanks.

  • Can i use my itune card to rent movies??

    Is there anyway I can use my itunes card from my account to rent movies from my apple tv??

    ranran29 wrote:
    So that means I cant really get HD movies right??
    Thanks so much for answering!!
    No you can use it for any purchases on AppleTV you just have to enter the card via iTunes on your computer. The credit from the card will be available to any device that is signed into your account.. (iPhone, AppleTV)

  • HT1657 How to use itunes Credit to Rent Movies

    How can I use my itunes credit to rent a movie? I thought it would use it automatically but when I've tried it on my APPle TV, it never uses the credit and I get charged. Thanks.

    Hi there. Does it actually give you a message stating it's going to charge your credit card or is it simply asking to verify your information? You may see a prompt if your information is not up-to-date or if you have an expired credit card on file.
    Also, Apple TV does show the credit card summary but it will charge your gift card by default as long as credit is available. You can verify your available credit by going to Store > View My Account from iTunes on your computer.

  • HT1391 Does Airplay struggle with rented movies on an external drive?

    My Apple TV lets me play iTunes music on my TV (at the other end of the house) over Wi Fi connection but rented movies stall after a couple of minutes, saying there is no network connection.  Having attempted to watch this way I am then forbidden to continue watching on my desktop as teh movie has been allocated to 'another device'.  I'm only three minutes into Skyfall!
    My iTunes library is on an external USB 2 drive.  I'm wondering if it's failing to stream fast enough?
    Any ideas? 

    Hey
    No problem keeping your itunes library on an external drive, just follow the instructions here to move it
    http://support.apple.com/kb/HT1364
    In future make sure your external drive is connected and detected by your computer before opening iTunes.

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