Why No Support For HP hd7500s Personal Media Drive?

I have a Personal Media Drive hd7500s (750 gb), installed in the equipment bay,  that my HP Pavillion has stopped recognizing.  There is power to the drive as indicated by the lights on the front.  General Troubleshooting info at this site suggests I attempt to hook it up as an external drive, using the USB connection.  Before I can, however, the USB port on the back of the personal media drive appears to have a plastic protective cap on the USB contacts; but I am wary of using any more plier force than I've already applied to remove this unsuccessfully.  So I went to this site looking for tech data on my drive.
No matter how many different ways I enter the SKU, the model number, even the serial number of this HP Personal Media Drive, the search returns nothing.  What gives??

Apparently HP does not offer support for this device. Seems pretty bad as I purchased mine about a year ago and if I had known HP was not going to support it I would not have purchased it....SUPRISE, I guess that is why they did not tell me!!!

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    >
    Quelque petit reponses.
    >
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    >
    Dr Christopher Tribble
    MOBILE     || +44 (0)7917 473522
    EMAIL     || mailto:[email protected]
    WEB     || www.ctribble.co.uk
    >

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