Why nokia uses very cheap plastic for N79?

I bought a Nokia N79 for 350 € one month ago. Although my ultimate care and even I used a special protecting case for the phone, there were little scratches all over the front plastic cover. I wonder why nokia used very cheap plastic on the front cover for a very expensive mobile phone?

Volume increases in 10 steps and last step, from 90 to 100% is like someone that suddenly turn a 1000w speaker right in your ear. :-) This is not normal and it was so easy to fix before to sell this phone. Maybe no-one tryed the phone before to sell it.
Album Art search is an automatic procedure from iTunes to Winamp. I don't have to use pcsuite, don't have to download from phone. Btw it doesn't appear, better than an error.
Let me say, about the clock alarm. I'm a doctor. To have something complete to make quick photos to wounds, procedures and so on or make videos, I thought this could be a great phone. I used the phone alarm of this phone only two times and never use it again. I lost a morning appointment and to awake for the night turn. It sound funny now, but let's try to imagine my anger when for years I used a cheaper phone, never getting late. I don't sell nuts, with all of my respect for nuts seller.
Why do I have to use another piece of software when the included one should function? It is like to harvest an arbor because it doesn't give you fruits without trying to think why and look for a solution. Did I give too much water? Is it infested by some bugs?
Symbian UIQ, rest in piece, decided to use Opera Mini as defalt browser. That is a cure. If Symbian OS doen't want to use it has to solve its bugs quickly or send an advice through that stupid My Nokia service saying that browsing experience will not be so easy.
You buy a phone because you don't want a Ferrari. You buy a phone for the specifications write on the box. In Florence, you can't try the phone before, sorry man. It would be really nice but you can't. You buy for radio and radio doesn't work, you buy for camera and shoot button doesn't do auto-focus, (now repaired), you buy for a simple mp3 player and you are going to lose audition, you buy for a phone and thanks God it works . You give every single cents hoping for a positive experience and you change manufactuer because this one gives you - now - what you are looking for. I'm not a SE, Motorola or Nokia fan. I read reviews and compare trying to have an idea. That's what we do, all of us.
I respect your point of view about S60, I am excited about wonderful programs to watch divx - by the way tv-out is choppy, ugly and something to not try if you have an n79; I thought it could be wonderful for my presentation... let's forget it - to do sport and to buy some useful cheap, read the humour, map for Nokia Maps. No, really I know this is a great software, I love open source and hope that will arrive more and better apps when it will be open, but you buy a phone for what's on. Not for what it could do in future with bug fixes. Tomorrow I will sell it and maybe never see that bug fixed.
An example: Apple. IMHO is getting worst that before. I'm not an Apple fan but I have to admit that it knows how to work with software and hardware. It prefeared not to put mms and other functions on its iphone because...
...who knows. The point is: less software to fix means better experience for end-user and quality of firmware releases. With three, or something similar, releases Apple covered many of what the users cryed for in less than two years. Remember, every basic function was at best. Nokia sold n79 and 5800 quite in the same time. Firmware release of n79 was ridicolous, 14 pages of fw after four months? What did you sell it for Nokia? Wait four months more. 5800 is an interesting phone, different from the iphone, full of great features and great bugs.
At the end, I respect your idea of evolution of a phone and its getting better day by day, while I need that a phone is ready to go since first start even with some bug, because noone has no bug, but not ridicolous bugs. That's why Nokia pi22ed me off with this n79.

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