Why oh why did I sign up with BT!

Question

Signed up for Infinity 2 weeks ago in new house after being with Virgin for many years with very fast flawless broadband.
Installation due on Monday and sure enough an engineeer turns up. Lots of talk of  mistakes at the exchange but he installs the line and the phone works but not the broad band. Off he goes saying it will be up in 20 minutes. Several hours later I call BT who say, no it will be up by midnight. Next morning, guess what, it isn't.
I call BT and listen to endless messages about how I can manage my account on line, except I can't.
I then get hold of tech support and they set up an appointment for the following afternoon. surprise, no one turns up because the appointment hadn't actually been booked properly. This despite the fact that I watched openreach working in the box in the street this afternoon.
I call again and spend 25 minutes on to tech support who say the engineer won't be coming because of a technical fault, BT speak for incompetence. I then speak to a very helpful lady who is utterly charming but can't book a next day appointment because Openreach don't do next day appointments, nor do they work at weekends. The helpful lady explains that they have no control over this third party supplier, who just happen to be wholly owned by BT. Helpful lady sets up an appontment for Monday.
Apart from helpful lady not one BT/openreach employee has told me the truth or followed through on their promises. If I cancel and sign up with another providor, guess what I will have to wait another two weeks and then be at the mercy of openreach yet again.
BT has to be one of the worst service providors I've even come across, an organisational shambles. I hate to think what the service will be like when it is actually set up.
Sorry, rant over!

Answer 1

so have you got an appointment for an openreach engineer for monday 16th?  if not then could see if mods could help but even after you complete the email it can take up to 3/5 working for mods to get back to you in which time engineer should have been
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