Why Oh Why does Apple make it so hard to get an simple answer on something-

My main complaint is that Apple seems to go out of its way to put everything in categories for support help, and makes it very difficult to access a simple email access to support techs for questions that are not listed. Most recent example:
I purchased my first Mac in about 25 years this past September (now realize that I should have stayed with Apple after I bought the original Apple computer and later "upgraded" to an Apple IIC - HA!) - and yes, I should have bought the Apple care assistance but with all the travel I do it would have been very difficult to schedule time. Anyway...
All I want to know right now is that I bought my Mac Pro in early September only to find out that if I bought it in later October, I'd be eligible for an upgrade to Snow Leopard for only $7. But since I bought it in September, does that mean I have to pay the full $149 for upgrading to both Snow Leopard and iLife? Or since I'm such a recent customer that there would be other options?
Anyone have any ideas? Or at least could help me find a way to email someone at Apple to get an answer?
Thanks!!

My main complaint is that Apple \[...] makes it very difficult to access a simple email access to support techs
Apple doesn't do support via e-mail. Personally, I think that's a reasonable choice, but discussing Apple policy here is strictly against the [terms of use of these forums|http://discussions.apple.com/help.jspa#terms], and thus may be enough to get your post removed.
I bought my Mac Pro in early September only to find out that if I bought it in later October, I'd be eligible for an upgrade to Snow Leopard for only $7.
If you bought your machine in September of +this year+, then it should have had SL on it already. If you bought in September of +last year+, then you would have been eligible to upgrade for $100 (don't know where you heard $7). The dates of purchase for eligible machines were June 8 to December 26, in 2009. Dunno where you got October from. Sounds like whatever source you got that information from was not a good one.
Of course, this is probably all moot now. I doubt that the Up-to-Date program is still going, since the release of SL was more than a year ago.

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